Guitarbitz Guitar Shop Reviews 

1,704
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Purchased a guitar and case, really good price on the discontinued guitar, received a £20 discount on the case really pleased. The service and delivery were first class. Only one gripe ~ The advert... See more

Company replied

Rated 4 out of 5 stars

I feel confident in going to Guitar Bitz for my guitar needs, they not only keep a good selection but also have a good depth of knowledge of the products they sell. Best of all, they are Fender s... See more

Rated 5 out of 5 stars

After doing some research on local music stores, I made a five hour round trip to Guitarbitz Guitar Shop in Bath to collect my Takamine acoustic guitar. As expected Sam was very helpful and nothing... See more

Rated 5 out of 5 stars

I've been a customer for a few years and never had a problem. Great selection of products and delivery always comes next day if you order early enough. Highly recommended. Hoping to order some ho... See more

Company details

  1. Music shop

Information provided by various external sources

Guitarbitz Guitar Shop is based in Frome on the Somerset & Wiltshire border, UK (only a short drive from Bath, Bristol, Trowbridge, Wells, Warminster, Taunton, Bridgewater and Exeter). Selling a wide range of electric guitars, acoustic guitars and bass guitars from major brands such as Fender, Yamaha, PRS, ESP, Tanglewood, Martin and Squier to name just a few. As well as selling a huge array of accessories including Electric/ Acoustic/Bass/Classical guitar strings, soft cases, guitar straps, etc, they also sell a wide range of guitar spare parts including machine heads, saddles, top nuts, control knobs, guitar pots and lots more. Guitarbitz have a while you wait string change service, and will also perform repairs and guitar set-up at very reasonable prices. If you can’t make it to the shop, visit their website or give them a call. All orders have Free UK express delivery.


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4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,704)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Shop

Very well priced items and quick delivery, i will definitely be using them again in the future

3 December 2014
Unprompted review
Rated 3 out of 5 stars

need to change courier

courier arrived at my home my wife was there to meet him he opened the door of the van and parcels feel out of the van he then threw them back in the van,then dragged my new amp out ,the box was battered ,i was on the phone to my wife as i was in work so i said for her to refuse it, i wasnt going to take a chance on it .i phoned guitarbitz and sent them photos they said the amp will be ok .I said i wasn't happy and they said send it back ,i phoned the following day and ordered another amp of a different make they said i was rude to the staff,,, i wasnt ,,,they said
they could'nt take a chance on me refusing another parcel as it costs them around £12 so would'nt sell me another amp.to me that's accepting that the courier company aint that good "interlink express"
AN AMP IS A BIT MORE FRAGILE THAN A SET OF STRINGS
but have to say staff were polite and refunded my money very quick
i bought a guitar off of them some time ago but i visited there shop and bought it
you can't blame guitarbitz for a dodgy courier but its something i think they and future customers need to know about

2 December 2014
Unprompted review
Guitarbitz Guitar Shop logo

Reply from Guitarbitz Guitar Shop

Hi Paul.

Thank you for your review.

We work closely with our couriers, so thank you for the feedback. This will be passed to our rep to look into.
We have used interlink for many years and their service has proven to be of a high standard with very few issues. We check all instruments before we dispatch them and we package them in a way that protects the items.

The packaging that most of our products come in are designed to take some knocks while in transit in order to protect what's inside. From your pictures, the amount of damage to the box was negligible and we asked that you check the item inside the box.

You refused to check the product inside the box and decided to refused the shipment.

Shipping is included in our prices and sending this amp to you and then getting it back has cost a considerable amount of money.

Upon receipt of the amplifier back here at Guitarbitz, we could see that there was some very minor damage to the outer packaging. Having opened the box and checked the amp, we have found it to be in perfect condition. The box did it's job of protecting it.

As explained earlier, boxes are designed to take small knocks to protect the item inside. As you were not willing to check inside the box to see if the amplifier was OK, we felt it unreasonable to take the risk of you refusing to accept another shipment on this occasion.

Apologies for any inconvenience this may have caused. Feel free to pop into the shop, we are now open Mon-Fri 9-5:30 and Sat 10-4 with late night opening till 8pm on Thursdays.

Rated 5 out of 5 stars

Good service, good price!

Bought some guitar strings at a very competitive price, and received them
in a very short time! I don't buy things on the internet because of lower prices, it's the quick turn a round I like. Very often lowering prices too much
lowers the value we put on the goods! Life is too cheap these days makes us too greedy

1 December 2014
Unprompted review
Rated 5 out of 5 stars

Perfect!

Free postage, was there the next day, great product, couldn't be better!

1 December 2014
Unprompted review
Rated 4 out of 5 stars

Good service

My order arrived on time, and I'm pleased with the purchase.
Good quality for a fair price.

28 November 2014
Unprompted review
Rated 5 out of 5 stars

Just can't get better

I would fully reccomend guitarbitz, ordered Washburn HB35 with accessory kit, as I had ordered the wrong accessory kit, got a very nice phone call checking what accessory kit I wanted and checked the guitar it was for. The member of staff was very helpful. Guitar and accessory pack came next day as promised. Very well packaged, can't fault them, would defiantly buy again and fully reccomend guitarbitz, excellent service, many thanks

24 November 2014
Unprompted review
Rated 5 out of 5 stars

Most reliable music shop in UK

These guys know music, music business and how to do business. Where other shops struggle to know what they actually have in stock Guitarbitz has an up-to-date website you can trust. If they say it's in stock - it actually IS in stock!
My order was checked, tested, packed and dispatched the same day and I received the shipment the next day. Superb service. I would, and do, recommend Guitarbitz to anyone. Five stars *****

19 November 2014
Unprompted review
Rated 5 out of 5 stars

Great service, excellent value and free postage to boot!

I stumbled across guitarbitz last year when looking for a cheaper way of buying branded bass strings: these we're cheapest by far and delivery was free too! Have too many guitars and not enough cash to keep them all rolling on coated strings so bought some of the GB own brand nickels and I actually really like them. Very happy

18 November 2014
Unprompted review
Rated 5 out of 5 stars

Strings

Fast delivery and a good selection of products. Recommended.

13 November 2014
Unprompted review
Rated 5 out of 5 stars

Amazingly efficient!

Great service. Really quick and hassle free. Will be using them from now on for all my guitar related needs. Top gun service :)

30 October 2014
Unprompted review
Rated 5 out of 5 stars

Guitarbitzbest

First time online buyer from guitarbitz and will definately return to make a purchase. First class service and part delivered very promptly. I'm from the highlands in Scotland and when guitarbitz say free delivery anywhere on mainland UK,,,,,,,they mean it! Not like other companies who rip you off with ridiculous delivery charges.

28 October 2014
Unprompted review
Rated 5 out of 5 stars

Happy Shopper

Bought some fender strings and plectrums (sold individually). Good prices and excellent service. I will definitely use them again and might even visit the store to look at amps.

26 October 2014
Unprompted review
Rated 5 out of 5 stars

seriously

" I bought this as a birthday present,its a lovely guitar,smart and sounds great."

25 October 2014
Unprompted review

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