Guitar Center Reviews 

I called about a certain Harmonica, they said they had one and I said are you sure. I have a long drive, I decided to call again to make sure another person answered and I ask them to find it and put it up he said it was there so I drove a good ways to get it. and got there they said it showed they had it but wasnt there., I had ask him to look, its cost me gas and 18$ in tolls. I could have ordered it,

I have been a Guitar Center Customer since 1990. And I was just involved in the best customer service experience ive ever had anywhere. Guitar Center still offers the Human Connection, which is important when purchasing items that are tools for your passion (music). Phillip Lopez the mgr at Cerritos had impeccable follow through & customer service skills.

I had replacement item that was still under warranty. It was seamless, professional and felt very Rewarding. I advised all my band members and peers to buy into Guitar Center Pro Coverage.

Made a purchase and return was easy. Want to thank salespeople Brian and especially Sam for their excellent help and proffesionalism.

This year on Christmas my dad got me a brand new acoustic guitar, an Epiphone J45. I saw the unusual shape of the present and razed through the paper, leaving nothing but scraps in my wake. My dad knows I'm fervid for all things music, so this present was perfect for me. I strummed a basic F bar chord, the sound was euphonious, not from my playing, but from the build of the guitar. This present was munificent, I had never received something so grand in my life. My dad told me he went to five guitar stores, meticulously trying each guitar until he found the one for me. The guitar sounds so good, I practice it everyday, my mind is torpid with this instrument, there are so many songs that would sound so good, how do I pick what to learn? I pick songs viable to my skill level, someday, I'll learn harder songs. Every time I learn a new song I am transient, I jump from song to song, my mind discursive as ever. Sometimes in my practice, I break a string, it makes an awful din. Lucky for me this guitar is super easy to restring! Everytime I come home and I see my guitar, I pick it up and strum with alacrity. Not only does this guitar sound amazing, it looks amazing too, its beauty is the opposite of prosaic. Some things I play on this guitar are nefarious, because I’m not the best player, but I am sure this guitar will help me be great. I am an impecunious young man, so getting this lifetime guitar is great, thanks dad and thanks Epiphone! Ten out of ten stars.

I would say I was pleased to see the product was in great physical condition, but when I finally used it, some keys are either bugged out or won’t play at all. I would like to request for a repair if possible as I also purchased a 12 month repair warranty. Thank you and please let me know the next step to solving my issue.

They have a “Price Drop” listed on both the website and app. The price is listed as a price drop, not a sale. I called to try to apply my military discount and they won’t because their system isn’t showing the same price the website and app are.

I’ve been a Guitar Center Gear Card holder for almost 10 years now and they got my name wrong on my latest order, even though I’m in the system.

Zeke has poor customer service
Don’t lay money on the counter Zeke when it is put into your hand! This place is rude crude and full of stone cold racism
I have always hated the feeling I get when I walk in there
I should have went to the micro center

Drew Hartman made my buying experience great. He listened to what I inquired about. He was professional and easy to talk to. His product knowledge was on par with what I was looking for. He treated me like an old friend....and I purchased the item.

Salesman Jason at Guitar Center in Hialeah-794 was outstanding. He was totally helpful & cooperative with my purchase. Did everything to make sure I was able to get the piece of equipment I desired at a reasonable price. Exceeded expectations for a Salesman at Guitar Center. Would Shop there again thanks to my experience today

ON line/through the mail.....As easy as being in the store. Thank you!

Very frustrated! Signed my son up for guitar lessons for the 2nd time. First time was great. 2nd time not so much! Need better communication and follow-ups from the lesson coordinator. I canceled the lesson due to it. After the cancellation, I was still being charged for the monthly subscription. Currently waiting for my refund. Hopefully, I’m off the system and will not be charged again. Not sure why. Need to do a better job!

Worst customer service period! Dont buy here. Youve been warned! They sent me the wrong 50lb boxes and i had to wait a month to be refunded. This place is a complete joke! Bankrupycy is looming for them. Wonder why? Dont even think of buying from guitar center.

I ordered an electronic drum set from Guitar Center on December 24 after being told it was in stock at a local store.

After payment was taken, I received an email saying it was NOT actually in stock. When I contacted customer service to cancel, they refused to issue a refund and said the order was “already shipping,” even though it’s being shipped to a store and won’t arrive until January 5.

A manager told me there was “nothing they can do” and that this is just how Guitar Center operates.

Posting this so others are aware before ordering.

I should have ordered from Amazon. I know that Guitar Center itself isn't at fault, but because I chose to support a smaller business, I am the one who doesn't have a Christmas Gift for my daughter on Christmas morning. GC claims the shipper picked up the item but nothing ever changed as the days ticked closer to the holiday. When I called I asked Guitar Center support if they could send me a replacement and if the other item eventually showed up it could be returned. They said they couldn't do this. Unfortunately Amazon can handle stuff like this and get items replaced without having to worry about $200 not being in their pockets for a week. Huge disappointment.

I ordered a new Line 6 Helix Stadium XL. Paid extra for shipping. The item was never delivered. Guitar Center said without the item they can't refund me. Does anyone think they are sincere? look at the response. We will look into it. I’ve already called. You dropped the ball. I ordered, I paid. No product.

I ordered online so I can quickly pick up the items. I chose a specific store because the items were in stock.

3.5 hours later I’m at the store. Order is not ready. I pick up the items off the shelf but I was told that it can’t be done that way.

I made it clear that I can’t return to the store until next week.

5 hours later and my order has not been “picked”

Sorry. Just cancel my order.

I don't always have the best experience in-store....it really depends on the location and who is working that day. However, I purchase all my gear from a GC Pro rep and have had great results. You just have to make sure the in-store rep knows where your order is!

The associate was very helpful in finding me a product that they may only have online. The service to checkout was quick and I got
Everything I needed for my bass guitar.

I ordered a ditto looper almost a year ago which was on back order. I have made many calls over the past year only to have the dates for arrival get extended repeatedly. The last time I called the rep blamed it on ditto saying that they were in charge of back orders but at the time you were selling them online that were not back ordered but at a higher price. I have bought other items online from you and I found them to be very satisfactory in price and quality but in this instance I felt slighted. Anyway I was finally able to let it go but reviewing last year’s elfster list reminded me. I won’t hold you to your obligation but I’m not the type to forget all the BS given to me by your reps and I would caution everyone not to buy something that is on back order status.

So, I purchased a NEW Kurzweil k-2700 and have been waiting for it for several weeks. I got an email today saying it has arrived. I got very excited and looked forward to getting it home and hooking it up. After unboxing the NEW keyboard, I was shocked to see tape on it saying’”spare, return me!, ribbon controller does not work, and do not use. Obviously it isn’t new and had issues and had been sent back either for repairs or not. I didn’t plug it in and check. I was so pissed. Between the lack of communication from the sales team, to the now obvious “trying to pass a used refurbishment k-2700 off as new. I now have to return it.
After talking to the guy we bought it from, it now appears I’ll have to wait even more time to receive a NEW keyboard opposed to a refurbished one. Way to try and pull a fast one Guitar center. After this is fixed and I get my NEW keyboard, I’ll never walk in to or purchase anything from guitar center again.