Best showroom, open until late in the evening, which is very convenient. They also had the best price for the same product—we checked several other places. We called them for clarification before ma... See more
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See what reviewers are saying
Through a mix up, I received the a color flooring I didn’t want. I called to ask if I could return it and they said yes, but I would have to find a shipping company and pay for the return. Sounds reas... See more
Company replied
I ordered a rug with car lanes for my nephew's fourth birthday, and he loved it. Very colorful and perfect for his new room. The delivery was swift, the prices were more than fair, and I would absol... See more
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They have easy ordering, delivery and showrooms. Will definitely use them again.
Company details
Written by the company
Gulvlageret.dk vi leverer alle former for gulvbelægning, hvor der ikke er gået på kompromis med kvalitet. Trægulve, laminat, linoleum, akustikgulve, tæpper og boligvinyl af den bedste kvalitet til markedets skarpeste priser. Du kan altid besøge vores showrooms i København, Odense, Århus, Aalborg, Esbjerg og Næstved. Vi holder åbent alle ugens dage. Udover gulve har vi også et stort udvalg af møbler og køkkener.
Contact info
Mileparken 18, 2740, Skovlunde, Denmark
- 44926060
- info@gulvlageret.dk
- www.gulvlageret.dk
4.3
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Super hurtig levering og en god pris.
25 December 2020
Reply from Gulvlageret.dk
Hej Thomas
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Gulvlageret..
Gulvlageret... nat a good company,to buy from them!! I bought some Wooden floors from them .. called ,,Pergo,, cost me around 25000 dkk , Everything good on the beginning... I paid and the guy from Gulvlageres..he said the order will come around max 8 days.... but it comes in 11...The drive he supposed to call ne with 30 min before he delivers...but didn't happen. hw gest put the thing in the carport and he left!! The next day when I checked..the order wos not complete and I called them again... after 1 more week I come all the order.. ! Already I wos almost 2 weeks late and I already pay some extra money to don't lose the company ho supposed to fix the floors......because they are late with the delivery! And when they start fixing the floors..they realize .. 1 of the package the floors have some factory defects...and called the again,make them a reclamation....and still nothing happened until now.....So be very careful!!!
22 December 2020
Unprompted review
Reply from Gulvlageret.dk
Hi
I am sorry that your floors was delayed. This can happend sometimes, especially in these times. It is correct that you have contacted us because of a defective package. It has taken some time to locate the person that should handle your case - this was resolved this morning when we emailed you and answered your questions.
Kasper
Gulvlageret.dk
God service!
16 December 2020
Reply from Gulvlageret.dk
Hej Maria
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Reply from Gulvlageret.dk
Hej
Vi oplever nogle gange at vareprøver er længere tid under vejs da de sendes med billigst mulige fragtform fra leverandøren. Vi arbejder med alle vores leverandører om at prioritere hastigheden på disse.
Med venlig hilsen
Kasper
Gulvlageret.dk
God service.
3 November 2020
Reply from Gulvlageret.dk
Hej Arne
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Reply from Gulvlageret.dk
Hi
Thanks for your kind words.
Kasper
Gulvlageret.dk
i actually never received the item i…
i actually never received the item i ordered, it was never delivered to the provided address in germany. being abroad, i had advise for a specific address for ARAMEX shop and ship services in germany, and the item was sent to a internet cafe, and i have received a mail saying i have to go physically there to collect it. this is not possible since i am in Qatar at the moment.
i paid for th egoods, paid the fee for shipping to that address in germany, and still never received my items
25 October 2020
Reply from Gulvlageret.dk
Hi
The package was recieved back at our warehouse and has been resent to the specified adress. I have enclosed this in an email to you.
On behalf of Gulvlageret.dk
Kasper
Reply from Gulvlageret.dk
Hej Lars
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
God orientering om levering
God orientering om levering. Hurtig ekspedition på leveringstedet.
3 September 2020
Unprompted review
Reply from Gulvlageret.dk
Hej Trine
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Dårlig logistik
The company has a big problems with logistik.
Salesman dosnt know how much days it takes to delivery goods. The only way to know delivering date, you need to order floors online and only after 2 days you getting email informing that goods will be after 3 weeks. We needed to cancel our first order as delivering time was too long.
After that experience we went to showroom in Skovlunde again and asked another salesman are there any floors with short delivering time? He recomended one of them and we did order again. He said it takes 3-5 days to get them. After 2 days we get info: Vi er nu igang med at pakke din ordre fra et af vores lagre eller direkte på producentens lager. Din ordre forventes at blive klar til afhentning i slut uge 36.
And...... 2 days later comming new info: Vi må desværre meddele af din ordre er forsinket og først forventes at blive klar til afhentning i midt/slut uge 39
Our experience is realy bad. Its not about goods quality its about how you can get wrong info in showroom and even you cant trust email from gulvlageret.dk
p.s. Kære Gulvlageret.dk , you dont need to write any excuses.
2 September 2020
Reply from Gulvlageret.dk
Hi
Im sorry that we where not able to deliver ypur floors within the normal timeframe of 3 - 5 weekdays. It is pure bad luck that the floors you choose both times ends up beeing delayed.
Our salespersons cannot check the warehouse status and thus we always answer that the deliverytime is between 3 - 5 weekdays but that ypu will will get a more excat answer via mail upon completion of the order.
Sincerely
Kasper
Gulvlageret.dk
Dishonest
Terrible experience. On visiting the showroom, the salesman there said it would take 3-5 days for delivery. The website says the same, as did someone on their website chat. Once I ordered (and had made arrangements for help in replacing a deck) I was informed that instead of 3-5 days it was going to take 3 weeks for delivery. After contacting customer support and letting them know if delivery in 3-5 days was not possible I needed to cancel my order, I was informed they could in fact deliver in about a week. The day the wood was supposed to arrive (and with labor help on site) we called since it had yet to show up and were told that "it still could show up". The day after they told me it would arrive, we called again (they never proactively reached out when there were problems) and they informed us it would be another week. The only bright spot was that the cancellation was relatively fast after that point, but we still needed to pay almost 2k dkk more for express delivery for wood from a different supplier.
6 August 2020
Unprompted review
Reply from Gulvlageret.dk
Hello Damon
Im sorry that your goods wasnt delivered as fast as one could hope. Unfortunatly we do sometimes run out of specific goods and therefore the delivery time can be extended.
I have passed your evaluation on to our orderteam for further education of our staff.
Kasper
Gulvlageret.dk
They were informative and friendly
They were informative and friendly. The process could be faster. It took two weeks to have products to be taken from their shop.
3 August 2020
Unprompted review
Reply from Gulvlageret.dk
Hi
Thanks for your review :) We try to ship the orders within 3 - 5 days but it is not always possible.
I hope you are satisfied with your product.
Kasper
Gulvlageret.dk
I emailed some questions to customer…
I emailed some questions to customer service and immediate received a reply.
Price-wise, what I ordered was half the price compared to buying it locally in Sweden!
Delivery took less than a week.
Overall a very good purchasing experience and one that I would recommend.
10 July 2020
Unprompted review
Drønhurtig levering
6 July 2020
Unprompted review
Reply from Gulvlageret.dk
Hej Ole
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Fin og hurtig expedition 👍
18 June 2020
Unprompted review
Super 💪👍👍
18 June 2020
Unprompted review
Reply from Gulvlageret.dk
Hej
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Super god service og hurtig levering
17 June 2020
Unprompted review
Reply from Gulvlageret.dk
Hej Nielsen
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Reply from Gulvlageret.dk
Hej
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
Super levering
1 June 2020
Unprompted review
Reply from Gulvlageret.dk
Hej Jesper
Vi er glade for at du har taget dig tid til at anmelde din oplevelse hos Gulvlageret.
Vi håber at dit køb hos os fortsat vil leve op til dine forventninger.
Hvis du skulle få brug for information om dit køb f.eks. omkring vedligeholdelse eller montering kan du skrive til os på info@gulvlageret.dk
Med venlig hilsen
Kasper
Gulvlageret.dk
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