Been using blackwood store for jewellery, watches and repairs for a few years. Been in recently to buy a new wedding ring for my husband as a Christmas present. The staff at blackwood were more than h... See more
Company replied
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Been using blackwood store for jewellery, watches and repairs for a few years. Been in recently to buy a new wedding ring for my husband as a Christmas present. The staff at blackwood were more than h... See more
Company replied
Had such wonderful service from Mel Jones at Gus Jones’ in Ebbw Vale. We took our 7 year old daughter there to have her ears pierced for the first time. Mel took so much care and time to make our daug... See more
Online order placed, simple, easy transaction. Fast delivery, I think next day. Beautiful gold earrings although I did have an issue I phoned and spoke to a very helpful gentleman who knew which order... See more
Company replied
I had the very best experience with Gus Jones Jewellers!! I purchased a beautifully unique pendant for an 80th birthday and had to have the shipment on time. Gus Jones Jewellers went out of their wa... See more
Company replied
We're an independent jewellers, established 1903, with several stores across South Wales. As well as stocking many of the leading brands in the industry such as Clogau Gold, Seiko, Ti Sento Milano and Sekonda, we also offer a number of services including watch and jewellery repairs, valuations, insurance, gold buying and ear piercing.
109 High Street, NP12 1AD, Blackwood, United Kingdom
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Bought a Casio ProTrek watch on bank holiday Monday. It was with me by the Wednesday. Very quick. Well packaged. No issues.
What a lovely experience! I love me bracelet! Thank you everyone for your fine customer service and your amazing follow up!! You're the best!

Reply from Gus Jones Jewellers
Excellent service & lovely product! We needed this fast and was advised over the phone by a very helpful lady and then ordered online. Received item very quickly next day. Thank you for excellent customer service. Would definitely recommend!
Although I had to return a product, the service I received from the order point all the way to receiving the refund was fantastic. I would definitely recommend them and order again. Thank you for the speedy and seamless refund.
Excellent price and quick delivery couldn't ask for anything more
Website is easy to navigate. Found what I was looking for very quickly. Extremely happy with my purchase. :)
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