Land Rover Reviews 

I couldn't speak to the service department when I rang them. I was told I could request a call back usual within 45 minutes. Two hours later tried to call again and all I can do is leave another message. Why can't we speak to someone????

Landrover Guy Salmon Stockport has deceived me by buying a very tired car in a price of a well maintained one. I paid 29k for a car that is worth less than 12k in the market. I am so mad. They even refused to fix it or compensate me. I don't recommend to anyone. Don't get fooled like me.

Just collected my 2016 Discovery Sport from Guy Salmon at Cribbs Causeway, Bristol.
Car had been subject of a steering recall. Took it in early on Tuesday morning. At 3.45pm I called to see how things were going. Was told they “didn’t have the parts” so the car was going to have to stay. I could have a courtesy car for the price of the insurance cover.
I pointed out this was booked weeks ago by them and they should have had the parts in. I needed a vehicle for work and they needed to supply it, free of charge.
Thankfully a young lady called Paige took this on and sorted it. Had a call again on Wednesday that the car wouldn’t be ready as the alignment system at this multi million pound service workshop was broken so they were calling in a sub contractor.
Finally the car was ready Thursday afternoon.
Really can’t fault Paige and the two young ladies at the reception desk but who the heck is running this workshop !!!!
And, if your car is over 5 years old the labour rate is over £200 an hour. Ridiculous and very poorly managed.
I have an independent landrover guy I use at a fraction of that rate.

In Coventry for my discovery sport service and mot. Car is 2016 so knew some things would come back from mot. They emailed me the advisories with prices so I could them confirm work which meant I picked up the car fixed instead of having to rebook. Booking centre is very difficult.
Nice young lady curly hair Louis. Good environment when collecting

My new disco is ideal - thanks for sorting so quickly for me

Absolutely ridiculous service! I purchased a brand new Range Rover Evoke from these inconsiderate lot! Having driven the previous generation of Evoke for circa 5 years I could tell something was not right with this supposed brand new vehicle. I raised my concerns on several occasions with the dealership and they always dismissed my concerns. The issues were the acceleration of the vehicle, and certain unaccounted for noises which were coming from the vehicle. I decided to have a second opinion on matters and thus Land Rover assist (mobile service) attended upon the vehicle and undertook a software reset/reboot, this immediately resolved 99% of the performance issues. Whilst in attendance of the vehicle the engineer informally directed me to have the drop link checked on the vehicle, I duly did this with the dealership, and they did finally accept that this was an issue with the vehicle!!!! Once this had been replace, unsurprisingly the unaccounted for noises had disappeared. The net result is that the issues reported on the vehicle were not undertaken, until the vehicle had done in excess of 7000 miles, that's 7000 miles of defective driving and loss of pleasure, after all this was supposed to be a brand new car and I did not get that pleasure. All this could have easily have been resolved if the dealership had listened to my now founded claims, that the vehicle was indeed defective. I am genuinely shocked and saddened by some of the dealerships responses to my issues, for example, "if you're not happy with this brand we do other brands" i.e not Land Rover for example anything within the Sytner Group. Even Land Rover assist stated to me, to dispose of this vehicle before the warranty runs out! Following the vehicle being fixed, I have been unable to conclude on matters with the dealership due to being diagnosed with Cancer. I spoke with Paul Smith, the aftersales manager and he first stated he would discuss this matter with Land Rover and come back to me. However, he returned to me promptly and was more concerned that I sounded different on the telephone!!! You could not honestly make this up! This dealership has let me down and has not done anything meaningful to resolve my concerns and reinstall some faith back into the brand and dealership.

Guy Salmon JLR Cribbs Causeway
Friendly and helpful greeting from the reception staff as always on our visit on 9 March 2022
Thank you

Reuben and the sales team were excellent when we were purchasing a vehicle. Very knowledgeable on their products and the processes around purchases. Friendly and no high pressure sales at all. Guy Salmon showroom is a step apart from their competitors.

All in all and A1 10/10 experience.

Thank you.

Guy Salmon Land Rover Cribbs Causeway, Bristol
Excellent service! Kept me fully informed throughout the entire process from enquiry to delivery. The walkthrough of my vehicle was thorough without being patronising which was greatly appreciated! With the delays of new car deliveries worldwide slowing the arrival of my vehicle, they kept me updated with the reality of the expected arrival time of my vehicle which was very helpful. Steve Barnett was especially helpful, calling each week to keep me informed of their progress, answering any and all questions I had, and kindly and efficiently introducing me to the Land Rover franchise.

Relating to guy salmon Cribbs causeway Bristol.

Took my IPace into showrooms as the rear mud flap had fallen out of position and was wobbly. May sound to some as a trivial thing but on a car that was not cheap I expected better.
Spoke to a young lad (never got his name) who checked it out and reported issue to Chad. She was brilliant got it organised for lad and he fixed in five minutes. Job done happy customer. Well done team

The most level of low life unexperienced people work there shame

Guy Salmon Northampton are without doubt the worst Company I can remember dealing with in a long time. I have just read the previous review and 100% agree with everything said. Brand new car and it has been in their garage almost as much as mine and still only 4 months old. Staff never up date you, never return calls, the arrogance and lack of customer care is appalling.

Guy Salmon Northampton. They have just spent £millions moving to a fantastic facility at Swan Valley. That’s where the positive comments end. If JLR are serious about customer service they need to haul the General Manager in and withdraw their vehicles from the franchise. Too many issues to list but when the General Manager doesn’t respond to e mails, delegates to staff who are rude or can’t perform their role then that sums up one of their many issues. No wonder they have an awful reputation in Northampton.

I am actually so shocked and gutted and soo embarrassed like i bought a Range Evoque this year June 2021, sadly my car has completely shut down and land rover road assistance came down on 18th October 2021 Monday and said i need to get down to Guy Salmon land rover Coventry where i actually bought the car, i took my car down and left it with them, member said they wont see my car till Friday 22nd October as initially i was booked to take it down as the car was not updated with service log again faulty from there side as car and my app giving me wrong info but how can they leave my car till Friday when i completely broke down on Monday, its Wednesday today and i have been without a car for 3 days. Land rover organised a car rental with enterprise which was picked up on Tuesday but the tyre had faults and now when i called enterprise to see whats going on they informed Guy salmon land rover have cancelled my reservation, is this a joke, if you wont agree for car rental then tell me straight or fix my car ASAP, why cancel reservation secretly. I regret so bad even being involved with this company and taking car out. I really believed members will keep up to there brand, GUY SALMON LAND ROVER, surely not, you did not care about my needs, about what was best in my interest, so unprofessional and am paying heavy money every month. It wont take me seconds to contact FCA and stop my finance and give the car back and i will demand full money in everything i paid in. This was a small breakdown and you let me down so bad whats going to happen in the future. I will give you a chance to get back and do justice as i have suffered 3 days no car, no one from land rover called me to tell me whats going on apart from a member saying they wont see my car till Friday 22nd when my car broke down on 18th Monday. How on earth is this acceptable and then you don't even arrange for a courtesy car absolutely disgusted will never recommend any family or friends i regret for going for such a choice looking at the high brand thinking i will get the best customer service as its RANGE. Am even worried because all day i been speaking to family and friends how bad Guy Salmon Land Rover Coventry and genuinely how unprofessional and bad they are and just found out 6 family friends experiencing the same issues, there car just shut down on them and again they get no help. Trust me you lot will be sued for being dodgy and rinsing customers and taking money of customers. In reality i feel the cars are actually CRAP and they are not reliable, they break down any where and don't go on for long. They are hiring engineers from abroad for cheap labour and then genuine people like us suffer and be empty without money. I will take it further which ever length i have to go as i suffered and has not been long i bought the car. I am sure someone will get back and talk nonsense to back the company up.

This is for Guy Salmon Jaguar West London!

My car has been with the branch for 9 weeks, no one has ever been able to give me an ETA on when the car would be fixed. I keep getting told that the parts have not arrived and there are problems with suppliers. Earlier this week I have been told the parts have arrived and the car should be ready to pick up Friday and that I would be given an update by mid week, well today its Friday and I have attempted to reach Jaguar 3 times over the last 3 days and no one has once bothered to give me a call back or provide an update via email. One of the worst experiences ever dealing with a "so-called" premium brand, the aftercare service is shoddy at best and cannot be relied upon. This was the one and only time I will buy a Jaguar and will not be purchasing anymore vehicles from this company now or in the future, I am absolutely disgusted with the customer experience I have received.

This is for Guy Salmon Jaguar Sunbury
3 e-mails.
5 phone calls and two visits yet my problem is not even being addressed yet.
No one ever calls back to fix issues.
Unless you buy a new car there you don't exist on the planet for them it seems......

I traded in my RR Sport Dynamic in for a RR Vogue.
Within one week it developed numerous faults. There was a stagnant smell every time I used the screen wash.
I had to call out RR support as i was getting a 'do not drive' message. He did a temp fix but told me it needs to go in.. He also told me that the vehicle had clearly not had a pre check as almost everything that was flagging as a fault would have been picked up....
Every time I called Coventry all I was asked was "have the DVLA sent you the new V5 document".
Eventually they offered me a full refund.
However the hassle of:
1. Retaining my plate
2. Changing Insurance
3. Gap insurance
4. Buying a full all weather cover
5. Road tax
A lot of time and money wasted.
I took the refund and the day the guy came to collect it (a sub contractor) he told me that mine was the fourth he had returned in a month!
So despite advice from the salesman to the contrary, Coventry do not seem to be providing a very geed service.
Guy Salmon is the group dealership, and with the level of service I have had from them I have subsequently cancelled the Bentley I had instructed one of their other dealerships to procure for me.

Bought our new Range Rover Evoque 5 months ago and problems started. Blank assistance screens, loss of wheel assisted driving, auto break fault, faulty front seat belt and car not starting after 4-6 attempts. Multiple engeneer visits, countess emails with general "copy paste"answers. Awful customer service at Guy Salmon in West London. We are dealing with Danielle. Shocking service and lack of sympathy for a new expensive car purchase - I'm a 2 year licence driver with baby onboard and have been put through so much stress and lack of understanding. Inese

Took my Range Rover Sport into Guy Salmon when they were in Brislington Bristol to investigate an uneven idle, I was told it was a supercharger problem & this was the best place to start, so booked it in to have this done got the car back & paid them £1290.71 on the 25/09/20 only to find it was just the same. Due to Covid the car was not used much 471 miles to give you an idea, only to have a very noisy Supercharger & restricted performance coming up. With no help from Guy Salmon, it was taken to a local garage who after having the Range Rover Sport for a day told me the idle problem was down to a faulty injector on cylinder 2 & that the supercharger had very little oil. Could not believe that this dealer could not find this fault?? & fail to check the oil on a supercharge repair. This is the last time I would use Guy Salmon as this was not the first time I have had problems, My last Range Rover Went in for some work picked it up after paying only to find air suspension was not working this was not even mentioned, it was down to a tool stuck in the front air bag, this was replaced by them at no cost, I then got the car back only to find out that it had been used by one of the staff, as in the car was all his documents (driving licence bills & other documents) to get a flat. I may not have had new Range Rovers but all when owned by me went to Guy Salmon, not again. Would never use again or recommend.

I have never experienced such bad customer service from a car dealership. They are very good when it comes to selling you the car but when things go wrong there is very little to non existent customer service.
The staff are rude, even the customer service manager avoids your calls. Their communication is broken down, one department doesn't talk to another department. The staff do not remember or claim to not remember what they spoke to you on the phone. When you try to clarify it you get a very rude reply.
I bought a Land Rover discovery sports from them a couple of years ago and since then the engine light has come on four times and all of those times, it had to be repaired by replacing some parts. They seem to think that's perfectly normal and expected me to run around and drop my car off without them offering me a courtesy car. Eventually, they offered me a hire car however the whole experience has been so frustrating. Communication is their biggest weakness.
I would strongly advise against buying a car from these guys!