The Plumbing Shop Reviews 

395
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Husband ordered product with (at least one) back-up phone call to clarify that it was correct item for our purpose. It is not correct item, however, as the tradesman has torn the outer cardboard cover... See more

Rated 5 out of 5 stars

We needed a double headed pump to boost the internal water pressure from our loft header tank and sourced many web-sites in an endeavour to find a suitable unit. More especially the pump we obt... See more

Rated 5 out of 5 stars

We pick a supplier based on convenience, price and quality of service. The Plumbing Shop ticks all boxes. I placed my order at 2.00 pm on Friday. The site says 2/3 working days for delivery and my... See more

Rated 5 out of 5 stars

Having searched the web for Saniflo products, I came across this website. They offer a great range of products at extremely competitive prices (lots of other retailers couldn't get close to the prices... See more

Company details

  1. Bathroom Renovator

Information provided by various external sources

The Plumbing Shop offer a wide range of bathroom,plumbing,heating and kitchen goods from top brands including Aqualisa,Saniflo and Mira.We pride ourselves on fantastic customer service, fast delivery times and great value for money.


Contact info

4.1

Great

TrustScore 4 out of 5

395 reviews

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4.1

All reviews

(395)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Ordered the pump I needed and was delivered within a couple of days. Excellent service will definitely use them again.

21 January 2013
Unprompted review
Rated 5 out of 5 stars

Top Quality Company

I am a Plumbing & Heating professiosonal and my experience with HIE has been exceptionally good so far . As they say this Company ' Does what it says on the tin'.
I would definately recommend them to anyone looking for highly competitive prices, top brand names and good reliable service/ prompt deliveries. Top marks to HIE Plumbing!!
I will definately be ordering AGAIN in the future. Recommend you do to.

16 January 2013
Unprompted review
Rated 5 out of 5 stars

Quick service and good value!

Used Plumbing Shop before, and had good service from them. Again this time was very fast delivery even to my address, and the price was excellent. Would definitely buy from this store again.

15 January 2013
Unprompted review
Rated 3 out of 5 stars

Price, communication & speed OK, shipping costs not

Good competitive price for product which is difficult to purchase in the Netherlands. On website shipping costs quoted as GBP 19,-. Turned out to be 29,- (after negotiating it down from 34,-) for a normal sized 5kg carton to be shipped from UK to Netherlands

Otherwise good communication, product as described, fast shipping.

15 January 2013
Unprompted review
Rated 4 out of 5 stars

definitely trust worthy.

First time order from this site on line. Not sure whether the order was through because my account was debited. But the goods were delivered 2 weeks later. Very happy with the purchase. Very good value for money too.

15 January 2013
Unprompted review
Rated 1 out of 5 stars

Still not received my goods

What a load of rubbish. I still have not received my shower unit 22 days after ordering it. I sent email to which they did not have the courtesy to reply. If it doesn't arrive by 2nd January, I am cancelling my payment.

1 January 2013
Unprompted review
The Plumbing Shop logo

Reply from The Plumbing Shop

i am sorry to hear that your experience with The Plumbing Shop has not been as efficient as it should have been, it is normal practise for us to notify cutomers via email within 24hrs of an order being place if there is a delay on the order, but on this occasion this did not happen and then we were closed for christmas from the 21st december until 2nd January, which is not an excuse but did delay things further.

Please accept my sincere apologies for the confusion and lack of communication you have received on this occasion.

Rated 5 out of 5 stars

Good price, arrived quickly

I searched for the cheapest supplier, and The Plumbing Shop was one of the cheapest, and I've ordered from them before, so was happy to use them again. Goods arrived very quickly.

30 December 2012
Unprompted review
Rated 4 out of 5 stars

Brought warmth to my life

Ordered pump and fittings. Received them 1 week later. well packed. My only problem is that the items could have been delivered to the Island by Post Office parcels at probably the same cost.
No other problems and service excellent.

13 December 2012
Unprompted review
Rated 5 out of 5 stars

No hassle

Ordered a Mira shower pump. E mail to confirm order, e mail to confirm dispatch. Arrived after the weekend - perhaps I should/could have checked for Saturday delivery. Well packaged. Straight forward transaction at a very good price thanks to Google. On this, my first experience with The Plumbing Shop, I'll definitely look it up for future plumbing purchases and would recommend the firm.

12 December 2012
Unprompted review
Rated 2 out of 5 stars

Not to be recommended!

I ordered 2 Mira showers from this company on the 13th November. 4 weeks later after many telephone calls we have now received the second shower but even that was delivered to the wrong address and not on the day we asked for. Their excuse for the delay was that the company that supplied the showers had sent the wrong model twice!

6 December 2012
Unprompted review
Rated 1 out of 5 stars

Price looked great, service was awful!!!!!

Being a commercial plumbing company we are always looking for the keenest prices to pass onto our clients. Found a set of taps our client stipulated at a good price on this website. When ordered it confirmed 1-2 days delivery, perfect. After 4 days i contacted them to find out when i may receive the taps" Sorry sir we havent received them ourselves yet, we have spoken to our supplier who said we will have them in 2 days so you will have them on Friday" I enquired as to why i wasnt contacted to say they were going to be delayed? They apologised and had no reason. So Friday came still no taps! Rang Friday afternoon. "Sorry sir still havent recived them ourselves, they are due in on Monday" Again asked as to why i had no contact, again apology but no reason. They assured me that they would contact me on Monday without fail to let me know if they have arrived at there depot. Can you guess what happened next??? Monday lunchtime came, no phonecall!! I called them at 1pm, they said sorry, taps are now not due in until mid December!!!! Mid December!!! How can you get it so wrong? Cancelled order, never going near this company again!!! Yes they were the cheapest on the internet, but they could be giving them away for free but no use if they dont turn up!!!

30 November 2012
Unprompted review

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