haart Reviews 

Horrendous experience, terrible customer service. Ignored time and time again.

Jemima made my experience great
Nothing was too much trouble such a nice girl

BEWARE of LETTING SERVICE. If anyone is thinking of using haart to let your property, I suggest you think twice. The property management team never picks up calls and take a long time to response when you email them. Sometimes, they even ignore your email requests. They lied that they have good rating reviews for letting but if you look at the reviews, they are reviews for the sales team, not letting team.

I rented a property managed by Haart Derby and, unfortunately, my experience was very disappointing.
Throughout the tenancy, there were several maintenance issues that took around 11 months to be resolved. Communication was a constant challenge, with emails often taking weeks or even months to receive a response.
The lack of communication and customer service made what should have been straightforward issues unnecessarily stressful. As a tenant, I often felt ignored and had to repeatedly chase for updates.
To make matters worse, Haart repeatedly sent contractors to carry out repairs who either did poor-quality work or simply failed to turn up for scheduled appointments. This resulted in further delays and unnecessary inconvenience.
The situation continued after I moved out. It took nearly two months to receive my deposit back, largely due to delays and poor communication from Haart's side.
Overall, I found the service unprofessional, slow, and frustrating. Based on my experience, I would not recommend Haart Derby to prospective tenants looking for a responsive and reliable letting agent.

I would never recommend anyone to use Haarts even state agents. I sold my flat with them and they suggested I use their solicitors. What mistake that was, impossible to contact very unhelpful when you did. I came out of this with no monies what so ever all taken up in costs.i am 79 and really struggling with costs
Discussed.

I am extremely dissatisfied with the level of service provided. As a landlord, I expect accurate and reliable management of rental payments; however, I have experienced repeated errors in rent calculations, resulting in incorrect amounts being received and requiring me to repeatedly follow up to resolve these issues.

The lack of effective communication and proactive support has been particularly disappointing. Issues that should be handled efficiently have instead required significant time and effort from my side to rectify.

Overall, the service has not met the professional standards expected of a property management provider, and I would strongly encourage improvements in accuracy, communication, and customer support.

Nikki Rollins sorted my enquiry in five days, something one of her collogues could not/would not do in five weeks.
Good stuff Nikki.

Bad communication from haart croydon. Stuck into a 20 week contract with agents who dont answer emails or answer the phone. First 4 werks my property wasnt uploaded onto rightmove. I had to complain to head office as croydkn kept asking me for an epc certificate which i sent many times so unprofessional. I told haart im not happy with their service but no reply. I guess haart croydon wanted to get me tied into a contract with the intent to have leverage so i cant sell to anyone else without haart getting their piece of the profit. Dont waste your time with haart croydon you will be dissapointed. Ive given haart croydon 1 star but would prefer to gjve a sub zero rating.

Vicky and the team are amazing can’t do enough for us and sold out house within weeks All the team thank you from the Sunderland’s

We used Haart Chelmsford to get a valuation. They booked in a time and confirmed it but then changed it when the email came through. We decided to cancel as we couldn’t make that time and they were very keen to rearrange, very pushy saying they should have the chance to prove they were the best. A real sales push on me. We arranged for them to come at a different time but they called on the day and asked to come earlier. We said no as we were out but they showed up anyway and so our son showed them around. They assured him they would send the valuation over later that day. We never heard back and I called twice.
Pushy and arrogant is how they come across. Would not recommend. All other agents we used were helpful and professional.

Whatever you do, please don’t give your property to this management company.

The communication is extremely poor, and they are completely nonchalant when issues arise. They rarely answer the phone, fail to respond to emails, and I’m constantly having to chase them for updates.

Rent payments are consistently late, and whenever there is a problem, they seem more interested in passing the blame than taking responsibility.

To make matters worse, there is a six-week exit fee, meaning I’m now losing even more money just to leave.

I’m desperately trying to get out of this awful contract. I would not recommend this company to any landlord looking for a reliable property management service.

Particularly… stay away from the Dagenham branch.

Working with Matthew Gardiner was like having a real estate GPS—we always knew where we were heading! From start to finish, the process was smooth, stress-free, and even enjoyable. They were always available to answer questions, kept us updated every step of the way, and genuinely cared about getting the best outcome. Whether you're buying or selling, I wouldn't hesitate to recommend Matthew Gardiner to anyone looking for an outstanding real estate agent. Five stars! ⭐⭐⭐⭐⭐"

Heart were great with my hous purchase. Compared to other agents in the local area they understood exactly what I wanted and helped progress my sale. Very happy with Naz my agent in the brakcnell branch. Comms was great at each stage.

I had an excellent experience with Haart Estate Agents in Thornton Heath, especially with Agent Mo. He first helped my dad sell his house, and when it came time to sell again two years later, we knew exactly who to contact.
Mo was professional, approachable and incredibly supportive throughout the whole process. He kept us updated, explained everything clearly and always made time to answer any questions. His knowledge of the local market and commitment to getting the sale through made a real difference.

Trying to sell this property was so stressful but Mo made the process feel much more straightforward. I am very grateful for all his help and would highly recommend Mo and the Haart Thornton Heath team to anyone looking to sell their home.

As a landlord who's rented out through Haart multiple times (i.e. they found tenants), I do not recommend them and will not work with again. When time comes to sort out return of security deposit, without exception it takes literally weeks and weeks of chasing with zero effect. No one responds to emails, voicemails go unanswered...

Last time I ran out of patience and had to escalate to their execs: Sat Basi, Antony Lark, John Phillips and Mark Hurdle. Only then I got a response from Temi Hazarbasanova-Stuart and even so it still took over a week for the refund to get into my account. Utterly shambolic.

My experience with Haart has been extremely disappointing. My family has been without a reliable water supply for over five weeks, despite reporting the issue multiple times. During this period, we have had to rely on other tenants for water, even though we have always paid our rent on time.

Communication has been very poor. Calls are often not returned, updates are limited, and we have been left chasing for information instead of receiving proactive support. We have also reported damaged items and heating issues, but these have not been resolved satisfactorily.

I was particularly disappointed with how our concerns were handled. Rather than feeling supported, I felt that our complaints were not taken seriously and that we were treated unfairly after raising ongoing issues.

Based on my experience, I cannot recommend Haart as a letting agency. I hope they improve their communication, maintenance response times, and the way they treat tenants facing serious issues.

I have sold two properties in Plaistow through Haart. Even though the sales were ten years apart the person handling both sales was Matthew. He managed to get me a much better price than I was previously offered in the first sale and pushed it through to a very speedy conclusion.
On the second sale his knowledge of the local area meant we were able to offer the property at the correct price to find the right buyer. When we were getting nervous about the sale falling through he was able to reassure us that everything was on track.
I would definitely recommend Matthew for his experience, professionalism and especially his local knowledge.

For an agency with such strong reviews, my experience fell well below expectations due to poor communication, weak coordination, and the constant need to chase for updates.

Our house was sold at the top end of the price bracket within a week, which was a great start. However, communication afterwards became very limited, often one-way, and at times felt non-existent.

To begin with, the keys to my house after an open day were not returned within the promised timeframe, requiring several follow-up emails and phone calls. While the agent did apologise after I raised the issue, a simple text or phone call with an update would have gone a long way.

Throughout the buying process, we received numerous urgent emails from the team, forwarded by our buyers and others further down the chain. Every time, we responded quickly and addressed any concerns, but we rarely received a response or any meaningful update in return - leaving us worried and in the dark.

The most frustrating example was when we were told that the bottom of the chain had a "hard deadline" for completion, despite us being less than four weeks away from it. This deadline had NEVER previously been communicated to us & the onward chain, causing unnecessary stress and a scramble across the chain to try and complete in time. A manager eventually had to step in to clarify the situation.

After everyone agreed to work towards that deadline, another completely different completion timeframe suddenly emerged from the top of the chain. It was difficult to understand how two conflicting deadlines could exist without being communicated between the agents involved. In the end, we agreed to break the chain to keep things moving.

Following that, we encountered further issues with our buyers, which resulted in me constantly chasing my solicitor, the estate agents and other parties for updates, while also trying to ensure information was being shared across the chain.

I appreciate that issues arise during house sales and purchases, and not everything is within an estate agent's control. However, for an agency with a 4.8-star Google rating, I expected top communication. My experience was characterised by poor communication with me as the vendor, a clear failure to gather and share essential information between key stakeholders, and important deadlines only coming to light at the last minute. More often than not, I felt I was doing the legwork myself—chasing solicitors, gathering information and making sure everyone in the onward chain was kept informed.

Communication was generally poor with most of the team until the manager stepped in. Michael was noticeably more responsive but it didnt help with the overall experience and result.

The house purchasing process in the UK is never easy, so choosing the right estate agent and the right people involved should hopefully help reduce unnecessary stress.

Absolutely shocking company we bought our house through haart and will never go through them again. Jamie and Alex are awful, they are liars and unprofessional, Jamie is always in a meeting and both would tell us they’d call back and never would. We would constantly have to chase for updates and were even fed made up stories to keep us off their backs. The whole purchase was dragged out for months and to top it off we get a call from them a month in to living in our new property asking if we were selling and to consider them if we where! We would have dropped out of the sale if we didn’t have our hearts set on this house due to all the stress they caused. Never again!

Having dealt with several estate agents over the years, I can confidently say that Haarts stands out as one of the most professional, proactive, and genuinely customer-focused agencies I have worked with.

A special mention has to go to Adam Francis, who was absolutely outstanding throughout the entire process. From the very beginning, he kept me informed every step of the way, answered my countless questions with patience and professionalism, and was always available whenever I needed advice or reassurance. What really impressed me was how proactive he was in liaising with the sellers and their solicitors to keep everything moving and minimise delays. His communication and commitment made what could have been a stressful experience feel far more manageable.

The whole team at Haarts provided an excellent level of service, demonstrating professionalism, honesty, and genuine care for their clients. They never made me feel like just another customer—they took the time to understand my needs and worked hard to ensure the process was as smooth as possible.

I wouldn’t hesitate to recommend Haarts to anyone looking to buy or sell a property. If you’re looking for an estate agent that truly goes the extra mile, keeps you informed, and genuinely cares about achieving the best outcome for you, Haarts is the one to choose. Thank you to Adam and the team for such an outstanding experience. Highly recommended!