Habitual Home Reviews 

Wow, what an amazing company! They have gone above and beyond. My tree and basket is actually like the photo online the website, it was totally worth the wait. I highly recommend this company. By far the best faux trees and plants.
Totally brilliant!

Nearly 3 weeks and I still do not have my items. I have reached out but they have not responded. Will be obtaining a charge back from my bank. This company looks to not be an actual company. Will also be reporting!

Wonderful customer service. Thank you

I ordered it weeks ago and still no delivery and the email address they have is now bouncing back. I’m wondering if the company has folded and what can be done to get a refund?

Excellent product. The tree looks real, this is the second one I have bought from Habitual Home. Well worth spending the extra money.

Poor poor customer services and waiting times over 3 months.
Would not recommend.

Product: Ordered a faux eucalyptus tree and basket. At least one third of the leaves have fallen off already (have it six weeks only!). The basket has to be turned a certain way to face the wall as straw is missing from the bottom of the basket. I wish I had just gone into TK Maxx/Dunelm as would have found better quality products for a much cheaper price. Whoever takes the photographs of the products for their website is a magician as they are nothing what they end up looking like in reality.

Delivery Service is misleading. I paid extra for Next Day Delivery. When the items had still not arrived after three days I reached out to their customer service who informed me that the items had not even arrived in the UK yet. It is unfair to consumers to claim ‘in stock’ beside a product and to take extra money for Next Day Delivery when you know that the products have not even cleared customers and cannot fulfill that claim.

I noticed the company now trades under Habitual Homes. Buyer Beware!!

DON't order from this company, over a month now and I am still waiting for my order... no response on the webchat, emails... I am now trying to get my money back from my credit card company :(

Took instructions to act for this so called professional business only to be left £000's out of pocket. They will blame everyone except themselves. Be careful of this company. You won't get your money

Excellent customer service.
Great communication on delivery lead times and expected delivery.
Fabulous product quality.
Will definitely buy again.
5 star

Ordered for the first time from Habitual Home and very pleased, will definitely be ordering again. The items were lovely quality and customer service was excellent.

Terrible. Has taken over 4 months and still haven't got the item. Waited in all day, haven't received any shipping info just an email a month ago saying they may deliver today. Missed it and no slip left so could be another 4 months. Never again.

Would highly recommend. From ease of ordering, communication and delivery this company are absolutely fantastic
. A* 👏🏻🤩👏🏻

I still do not have my item, it has been over a month.

In response to Naomi, I did email for an update, I have emailed a few times before writing the review.

I was updated and told that the item would be shipped on the 9th of march and would expect to receive my order around 7 days later. This hadn't occurred so I emailed for an update.

I was then told that they arrived in the UK last week however am still waiting for DX to contact me with tracking information.
I purley stated I did not have the item yet which is the truth and the delivery has been slow since. Instead of getting sassy in your response on trustpilot I suggest you make better use of your time and actually find out what's going on with the item and chase it up to help your customers.

DO NOT ORDER FROM HERE
Items look really cheap, free returns are not offered, and given the size of the items they are impossible to return. We have been turned down by 4 DHL service points. This is a scam.

Prompt delivery, good quality item, looks exactly as advertised online

I enquired about the tracking of my delivery and they responded quickly. Thank you

Damaged item received & seller notified immediately. Return requested & seller organised return courier, however a week later and I’m still waiting for that collection and my refund!! Seller now unresponsive to follow up emails

I ordered my mother a st evals Moss candle for a present on the 7th of November, it said 2-3 days delivery which I was happy about, now it’s the 3rd of December and I still haven’t had the candle. I had emailed in twice about asking when it would be delivered or if I could track it but no reply at all

Items ordered easily online and delivered within 3 days.