I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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Reviews shaping this summary
Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Company details
- #118 of 139 best companies in Collectibles Shop
- #55 of 60 best companies in Craft shop
- #105 of 129 best companies in Game Shop
- #3 of 3 best companies in Knitting Instructor
- #11 of 11 best companies in Publisher
- #45 of 50 best companies in Model shop
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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They do great and always get back and…
They do great and always get back and solve my problems fast
16 May 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Good customer service
Skye the support representative
Got back to me very quickly and took my issues seriously when I emailed them for problems with the delivery company.
They provided excellent service and a client assisting response to the problem.
23 June 2026
Unprompted review
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Skye! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
I needed to cancel my subscription
I needed to cancel my subscription. Hachette Paperworks say you can cancel anytime which I was slightly suspicious of. However, my concerns were invalid. They got back to me very quickly and canceled it. Five stars I was very impressed ⭐️⭐️⭐️⭐️⭐️
23 May 2026
Reply from Hachette Partworks
Hi Luke,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Brian,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Customer Service is Amazing
I have run into a couple of issues with the marketing of my initial sign up and receiving a damaged issue but I've always gotten a quick and helpful response from the customer services team (especially want to thank Nikita, she's always on it with responses). They are kind and honestly want to help and I want to share my gratitude with this review.
23 June 2026
Unprompted review
Reply from Hachette Partworks
Hi Darryl,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Nikita! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Subscription was easy and painless to…
Subscription was easy and painless to do, and the delivery service was excellent once I got my confirmation it took a few days and presto my magazines arrived
26 May 2026
Reply from Hachette Partworks
Hi Luis,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Had the premium subscription
Had the premium subscription, all great to start, Crochet Lace, loved the patterns but they have become repetitive, who needs all those crocheted neck collars? How many issues just have the same 'joining square'? And be very careful of the 'extras'.
22 June 2026
Unprompted review
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am sorry to hear that you're unhappy with the contents of the magazine. Your feedback is appreciated, I'll be sure to share this with the relevant teams for future consideration.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Any problems to date have been dealt…
Any problems to date have been dealt with,very helpful staff,very impressed!!
22 May 2026
Reply from Hachette Partworks
Hi David,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Everything showed up intact and earlier…
Everything showed up intact and earlier than expected. The magazines were in excellent condition.
19 May 2026
Reply from Hachette Partworks
Hi Jason,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Subscription service is very reliable…
Subscription service is very reliable and consistent! Awesome experience.
21 May 2026
Reply from Hachette Partworks
Hi Kelly,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Ian,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
So convenient and easy
This deal is packed with so much value and the issues are all wonderful. Each one is packaged well and they each arrive on time like clockwork. There is a reason a subscription is held in such high regard within the community. 10/10 would buy again. Fantastic.
23 May 2026
Reply from Hachette Partworks
Hi Mitch,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
dedication to customer service
Love this company and their dedication to customer service! Have only had 2 issues and one was because of UPS not hachette partworks and they have gone above and beyond to help with solving my issues!
10 February 2026
Unprompted review
Reply from Hachette Partworks
Hi Jacob,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
I absolutely love these patches they…
I absolutely love these patches they turned out great
23 May 2026
Reply from Hachette Partworks
Hi Jason,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
High monthly cost, website is janky
I must have misread or misunderstood something. I signed up thinking this was going to be a $20-25usd a month subscription. I woke up one morning to a $90 charge, which I simply can't afford. For a set that is worth $200 intotal (The Warhammer Ultimate Starter kit) i would have been fine paying $20-25/mo for this. But $90 is far far too much. I get it comes with magazines, but the magazines fall apart instantly anyway so they're barely worth collecting. If this service had a more affordable option I would consider it, but for the time being this is not for me. If an option like that exists I'd love to hear about it. The website itself is incredibly hard to navigate. Nothing takes me where I wanna go so if someone has a link for a better option here for the subscription here in the USA that would be awesome. Delivery speed was great, and customer service replied quickly. I don't like that the email system is purely website based. If there is an issue where I can't get into my account (which happened) I can't communicate with customer support. This should be looked at imo...
23 May 2026
Reply from Hachette Partworks
Hi Justin,
Thank you for your review.
I am sorry to hear that you're having trouble with your subscription. To clarify the pricing, the issues are $14.99 (standard)/$17.99 (premium) each (before posting and packing), and we send out 4 issues every 4 weeks for a total of 90 issues. We do note that it would be 4 issues per delivery this in the "Subsequent Deliveries" section of the subscription form. As well as that, the magazine pages are designed to be taken apart and put into order in a binder.
Your feedback is appreciated, in fact, I'll be sure to pass on your comments about the website to our web team to improve our service going forwards. For future reference, you do not need to use our website's messaging service, and you can in fact email us at customer_service_us@contact.hachettepartworks.com. You can also call or send us a message to our WhatsApp, Facebook or Instagram.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Wonderful services and quick…
Wonderful services and quick delivery.subscriptions are overall pretty good
23 May 2026
Reply from Hachette Partworks
Hi Ethyn,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Good idea, very poor quality.
Quality of the actual product is pretty low. Print quality of the pages is good. Binding is a joke. It literally looks like it was printed and bound as one large book then cut apart into pieces with ragged glue seams. The "tools" included with the subscription, namely the sprue cutters, are of the worst quality I have ever seen. The cutting edges do not even touch each other and what should be a precision ground surface looks as if a blind chimpanzee used a rock to hone the edge. Discounted models are quite nice, and some of the editions have neat little short stories, but most of the "magazine" is just a repeat of what was already printed in the previous ones explaining game play and trying to sell you on buying a full army, or really ridiculous "name generating" tables. Overall feels like a lot of cut corners and hollow fluff rather than a quality world building experience.
23 May 2026
Reply from Hachette Partworks
Hi Michael,
Thank you for your review.
I am sorry to hear that you're unhappy with the magazines. For the binding, the magazines are designed to have their pages taken apart so you can put them in order into a binder.
If you are having trouble with the Citadel fine detail cutters, then please email us directly using customer_service_us@contact.hachettepartworks.com, including your last order number and full address, so that we can look into this for you. If you can include a picture of the cutters showing they're not closing properly, we can look into a replacement for you, as this shouldn't be the case.
Your feedback is appreciated.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great price for the models you get
Great price for the models you get. I like the magazine a lot. It teaches you slowly with the models you get how to play the game. Definitely worth my time and money in my opinion.
23 May 2026
Reply from Hachette Partworks
Hi Wyatt,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Best customer service team I’ve ever…
Best customer service team I’ve ever dealt with. Everything was no problem and the advisors, such as Keira, who helped me most recently, were friendly and able to fix every issue I had.
Would recommend Hachette to anyone based on how they help their customers alone.
19 June 2026
Unprompted review
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Keira! I will be sure to pass your feedback on, as she will appreciate it.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
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