Hackney & Leigh Estate Agents Reviews 

72
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have nothing but praise for the service we have received so far during the sale of our property. Right from the initial visit we have been dealt with by cheerful and sympathetic staff who have give... See more

Rated 2 out of 5 stars

Travelled from Somerset to view a property. Expected to meet a knowledgeable estate agent. Instead met by a guy who said who couldn't answer any questions as he was just a man with keys. Property desc... See more

Company replied

Rated 5 out of 5 stars

The sales process took longer than I’d hoped but the team at H&L in Penrith were very easy to deal with and kept pressure on the chain to get a move on! Jill was happy to take on the sale of the apar... See more

Rated 5 out of 5 stars

Our experience of H&L is overwhelmingly positive. Sarah took over the sale of our house after we moved agents, and also helped us secure the house we moved to. It was a long, complicated process on o... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Leading Estate Agents in The Lake District Cumbria, South Lakeland, North Lancashire and North Yorkshire offering Property Sales, property Lettings, Commercial property for sale, Conveyancing, Mortgages. Caring about you and your property!


Contact info

4.1

Great

TrustScore 4 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(72)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Locals - what locals?

As if the Keswick housing market wasn’t toxic enough, having to deal with these vultures only compounds the issue! Informed that our offer was acceptable (subject to proof of funds) we were left in the dark whilst another viewing was conducted and offer made to match our own. Rather than give us an opportunity to respond or complete the proof of funds, Hackney and Leigh advised the vendor to accept the other offer there and then. Clearly only interested in snapping up their commission rather than allowing the extra 24 hours it took to prove that we were ready to proceed immediately also. Any wonder locals are forced out of the market by supposed “cash buyers”, I don’t buy it - the property will be a holiday let in no time and yet another family home will be lost by the community- shameful.

5 March 2024
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Dear Chris,
We regret that you missed out on the opportunity to buy this property and understand your frustration, however, please allow us to assure you that this home is in fact being bought by a local person, and will not be used as a holiday let as there is a local occupancy restriction preventing this from happening.

Rated 1 out of 5 stars

Kendal Branch

Kendal Branch - Purchasing a residential property. Misleading, poor comms and blatant lies. Avoid if possible, otherwise you'll end up homeless and considerably less money in your bank account. There are plenty of other good estate agents out there, use them instead!

27 December 2023
Rated 5 out of 5 stars

Hackney and Leigh are the best…

I have used Hackney and Leigh twice in the last 7 years, I am very impressed by the sales team, they are great communicators, very proffesional, they know how to look after their customers, all in all a fab experiance in both buying and selling of my property, Thanks all, I look forward to using Hackney and Leigh in the future,
Regards Alan

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company who were attentive…

Fantastic company who were attentive and communicative beyond the call of duty! Genuinely lovely people who care about your sale and your buyer, not just their commission. No surprise that they have won estate Agent of the Year awards in the class.

26 October 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks Paul for your review!

Rated 5 out of 5 stars

Sold my property - good communication throughout

Used to market and sell my property. Did a very good job in presenting the property online/brochure. Communicated clearly throughout the sale. Well recommended.

15 September 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Thank you for your review Jasper!

Rated 5 out of 5 stars

I wouldn’t hesitate in recommending…

I wouldn’t hesitate in recommending Hackney & Leigh as an excellent hard-working team of estate agent professionals. I’ve used them in the past for buying and selling.

12 September 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks Michael

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to completion
Simon was professional and efficient.
Would not hesitate to use again.
Highly recommend
5 Star service.

25 August 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks for your review Graham

Rated 5 out of 5 stars

Efficient and professional buying process.

As a buyer I found Hackney and Leigh to be professional throughout the purchasing process. All staff were very approachable, efficient, friendly and helpful. Viewings were undertaken as agreed, the booking and reminder service working effectively.
Other requests were dealt with promptly and nothing was too much trouble.
Thank-you.

31 July 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks for leaving a review Gary

Rated 5 out of 5 stars

Excellent service from start to finish

We have recently sold and bought a property through Hackney and Leigh, Windermere sales office. Excellent, friendly, informative, professional service from start to finish. We mainly dealt with Sonia, Charlie, Nicole and Mike and we couldn’t have been happier with how things were handled and how helpful they were. Would highly recommend to anyone wishing to buy or sell in the Windermere area.

7 July 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks for your review!

Rated 5 out of 5 stars

Brilliant group of estate agents

Brilliant group of estate agents, especially the Windermere branch. As buyers from out of area (east sussex) our experience has been of a lovely, supportive office and caring agents giving full details of the property and area it's located in. Very honest in their information and even suggested a whatsapp viewing as we live far away. Can't say thank you enough.

20 March 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks for your review Inez!

Rated 5 out of 5 stars

I highly recommend Hackney & Leigh

I highly recommend Hackney & Leigh - they provide a wonderful service, and are professional, efficient, thorough and friendly. Thanks particularly to Sonia, Charlie and Ben for a job excellently done. I would not hesitate to use the Windermere office again :)

9 March 2023
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Thank you for leaving a review Audrey!

Rated 1 out of 5 stars

Unfortunately a dreadful experience…

Unfortunately a dreadful experience from start to finish.
Applied for a flat 4.5 years ago and paid the deposit they then came back to say the owner had now decided he didn’t want us.
We were then offered a property elsewhere and have had the most awful time with a landlord, we have been threatened, harassed and bullied out of our home, now we are having a fight over deposit, things wear out over time and Hackney and Leigh seem to feel I’m responsible for that, I’ve paid over £25000 in rent and never been late, sure there’s a couple of things I’m happy to take responsibility for but my back was instantly put up with the way we were addressed by email, horrible rude and unprofessional.

14 October 2022
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

We apologise that you feel that your experience with Hackney & Leigh could have been better, but must point out that the property was let to you on a tenant find (let only) basis for the Landlord, and as such we have had no involvement with the day to day management of your tenancy.

As part of our service we provided you with an inventory and schedule of condition report at the start of the tenancy, and we have now completed a checkout inspection as requested.

We have also offered advice to you on how to dispute the deposit retention, and will happily discuss it in more detail with you, if you feel need further advice.

If you would like an alternative point of contact, please feel free to use support@hackney-leigh.co.uk

Kind regards,

Simon

Rated 5 out of 5 stars

Excellent service

Excellent service throughout the purchase process, staff very helpfully and accommodating to all our requests. Would definitely recommend.

12 July 2022
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks James

Rated 5 out of 5 stars

Amazing Service

I bought the property through H&L and sold it through H&L 18 years later. They were very helpful when I was the buyer and very efficient when I was the seller. They produced a fantastic brochure and an amazing video of the property. Had two Saturday's of viewings and went to full and final offer the following Wednesday. I cannot praise H&L highly enough and would definitely recommend. Thank you very much for all your hard work.

7 May 2022
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Many thanks for your review Helen!

Rated 4 out of 5 stars

Efficient

Helpful, friendly and efficient. Job well done.
Thanks.

21 February 2022
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Thank you David

Rated 5 out of 5 stars

There is nothing to fault with the…

There is nothing to fault with the Agents. From Start to Finish and Moving inn was exceptional and dealt with in a very Professional Manner. After service also excellent.
Nothing to complain about. Very Happy Tenant 😊
On

9 December 2021
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Hi Janet,

Many thanks for your review, that's great to hear! We're glad you're settled in your new property. If you need anything, you know where we are :-)

Rated 1 out of 5 stars

Good and Bad in letting agents

When letting agents are so bad both landlord and tenant will be at risk of abuse
So sick that such people can be in positions of trust Difficult to know how they can sleep
The one saving grace is Karma bad deeds will always come back in some form

5 December 2021
Unprompted review
Hackney & Leigh Estate Agents logo

Reply from Hackney & Leigh Estate Agents

Dear Mrs Hillier,

Thank you for taking the time to complete your review.

We are sorry not to have been able to help you this time, despite the fact you have previously been a tenant with us.

There are indeed a number of areas which could put a landlord and tenant at risk, and an even greater number of pieces of legislation which must be followed (over 170 at last count).

As you have experienced in the past, we do our very best to ensure that our policies and procedures protect all parties, and we understand the landlords are satisfied with the actions we have taken.

We also believe we have done the right thing in this situation, but apologise if you feel that we fell short.

We wish you all the best with your property search.

Kind Regards,

Hackney & Leigh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look