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5821 Fairview Road, 28209, Charlotte, United States
I was trying to upgrade a single state subscription to a national subscription and accidentally ended up with two subscriptions. I have sent multiple emails and left multiple voicemails over a two week period trying to resolve the issue without any kind of response. Zero customer service.
I would not recommend or use this company. What a scam !! Placed an order and 51/2 hours later still waiting on a basic report. They think customers are stupid and had the audacity to give me the excuse that her supervisor was in Ft. Lauderdale and there’s a glitch and he has to run report manually on his computer then forward to her !!! PASS ON THIS COMPANY!! DO NOT USE !! They are liars and do not provide you with what you order and pay for !!!
Reply from Hailpoint
Our system processed your Hail Report which was available in your "My Hail Point" dashboard within a few minutes and was available for download. This information is provided on the webpage at purchase.
Your calls to our Customer Service Representative on the Saturday afternoon led her to believe the report had not processed and it would have to be rerun manually, which was something she could not do.
We sent you the hail report by email and also refunded the $9.95 for hail report, followed up with a phone call to ensure your received the report.
Definitely recommend for those that rely on hail maps for a living. They have been providing us maps for many years and never let us down. Tried thers and we have found their maps to be very accurate and they pick up a lot of storms others miss. Our account manager changed our email address and couldn't log into our account, they fixed it right away. As a small roofing company this is no brainer for us.
We continue to rely on these guy, still consider them the best, value and accurcey. My guys get there alerts and maps. Other companys charge to much.
Absolute GARBAGE COMPANY! There is no communication, non-existing maps from recent storms.... What a nightmare!
I've tried multiple hail mapping companies and Hailpoint is clearly superior. When I first started my subscription I had a chance to speak with Mike, the owner - He was more than happy to talk with me and walk me through everything. This company has the best product on the market, it's a good (and smart) investment. Highly Recommend Mike and his team.
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