It’s a hit and miss for me
It’s a hit and miss for me. I feel like the experience isn’t great but it’s good for the price. They seem to burn my hair and the hair dryer and curlers very hot and smell burn after. The cut is okay not great but is okay
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s a hit and miss for me. I feel like the experience isn’t great but it’s good for the price. They seem to burn my hair and the hair dryer and curlers very hot and smell burn after. The cut is okay not great but is okay
Beautiful haircut at excellent value. And very happy with the customer service. This was my first time going to Hair Lab - I will definitely use next time.
Awful experience I have ever had at a hairdresser.
The lady cutting my hair Jenna cut so much of my length off my hair which I didn’t want. Gone from long hair to shoulder length hair and it feels awful. I told her twice at the beginning of the length I wanted to take of around an inch. She didn’t not listen and didn’t care. Awful service awful salon. If you have Asian hair and it’s long save yourself the trouble and do not go here.
Had my hair done by Heena today. Such a lovely experience and person. She has done an amazing job with my hair- couldn’t have asked for anything more. Overall experience was second to none. Would highly recommend.
Received a terrible service from this salon. They damaged my hair and after two attempts left me with bright red hair that I had to dye brown myself to go into work.
They have some lovely but inexperienced stylists who don’t seem to be supervised.
Manager and owner are not visible and hide behind their receptionist when complaints are made.
Worst service I’ve had
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.