It arrived super fast and the website provided excellent support. I also thought the product was amazing.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a busy new mum I took my tapes out and ordered clip in extensions from hair rehab. I’ve never bought from this company before so didn’t know what to expect but they arrived today and I have to say... See more
Company replied
I have been using HRL for over 5 years and I placed an order this afternoon for next day delivery. Unfortunately, the hair extensions I selected were not in stock. I called up and spoke to the lov... See more
Company replied
I've ordered 3 sets of the Hair Rehab extensions in 2019, 2022 and another set recently and they last so well. I have just replaced the papparazi perfect brown set from 2019 with the most recent order... See more
Company replied
Company details
- Hair extensions supplier
- Beauty product supplier
- Beauty Products Wholesaler
- Hair Extension Technician
- Hair product shop
- Hair Salon
About Hair Rehab London
Written by the company
Over 10 years of care & attention in every Hair Rehab London strand of hair...
Hair Rehab London provide a wide range of extensions, hair accessories and tools making us the ideal one-stop-shop for both general and trade customers alike.
Our quality 100% human hair extensions offer longer and fuller hair with the option to style or dye your hair as desired.
We also offer a range of on-trend true to life instant hairpieces in synthetic fibres providing easy to apply pre-styled looks at affordable prices.
Hair Rehab London is loved by celebrities, influencers and session stylists alike and is the trusted go-to brand for photoshoots, music videos, television programmes and films.
Extensionists & Salons...grow your profile and profits with us.
We offer prebonds, nano extensions, stick tips, tapes and wefts in four different lengths and over 40 natural shades to choose from.Quality that gives you confidence and a brand you can trust.
Click the link to join our Trade Tribe today.Contact info
Hair Rehab London, PO Box 653, NEWTON ABBOT , TQ12 9PY, Devon, United Kingdom
- 07712 658754
- enquiries@hairrehablondon.com
- www.hairrehablondon.com
3.9
Great
597 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hair Rehab London
Sorry to hear you were not happy with your order Sarah. Don't forget we are always happy to refund all returned orders that meet our terms and conditions. Love Hair Rehab 😘
A fantastic product
A fantastic product, excellent value for money, I have thinning hair and the clip in messy bun has given me some confidence back. Arrived really quickly even though it was international post, I live in Australia. Will definitely be ordering more!!
17 April 2024
Unprompted review
Reply from Hair Rehab London
We love this post Rachel because we are all about regaining confidence through great hair extensions and products. The Bun is one of our favourites because it is so easy to use. Can't see you on the website again. Love Hair Rehab 😘
Absolutely love the hair
Absolutely love the hair! Wouldn’t go anywhere else now!
6 April 2024
Unprompted review
Reply from Hair Rehab London
Thank you for taking the time to leave a great review Stephanie. Love Hair Rehab 😘
Reply from Hair Rehab London
Thanks for your five star review of our Dual Volume Ponytail Joleigh. Love Hair Rehab 😘
the best ponytail hair i’ve ever seen
the best ponytail hair i’ve ever seen!
such an amazing quality and looks just amazing!!!!
7 April 2024
Unprompted review
Reply from Hair Rehab London
Thanks for taking the time to leave such great feedback Daria. Love Hair Rehab 😘
Excellent customer service
Excellent customer service, was struggling to match my blonde I sent a couple of pictures over and they recommended the match without leaving me waiting
4 April 2024
Unprompted review
Reply from Hair Rehab London
Thanks for taking the time to leave such a lovely a review Becky, we really appreciate it. Love Hair Rehab 😘
I haven’t received my package yet
I haven’t received my package yet , it’s been more than 3 weeks now
11 March 2024
Reply from Hair Rehab London
Hi Fatima, I am sorry that you are still waiting for your parcel, as you know from our correspondence with you, the tracking says your parcel was delivered as addressed and as such we raised an investigation with the courier and will be back to you as soon as they have carried out their investigation. Love Hair Rehab 😘
Amazing hair
Amazing hair
Absolutely love the quality of Hair Rehab London hair. Service is amazing and speedy delivery as always. Highly recommend
16 March 2024
Reply from Hair Rehab London
Thanks for taking the time to leave a review KMD Hair Styling, we really appreciate it. Love Hair Rehab 😘
My secret to looking so glam
Such incredible products, value for money, always arrive on time. Sleek branding and I have been buying hair products from you for literally the past 7 years! You never disappoint!
24 March 2024
Reply from Hair Rehab London
It's great to hear from our customers that have been with us on the Hair Rehab journey, thanks for taking the time to leave a great review Magpie, we really appreciate it and you! Love Hair Rehab 😘
Reply from Hair Rehab London
Thanks for great feedback on our haircare range Karen. Love Hair Rehab 😘
Clip-on Ponytail
I've purchased many hair pieces from Hair Rehab over the years, and have always been very satisfied. I recently bought a lovely clip on ponytail which was great quality and length. The only problem I had was that although I ordered the same colour as a previous bun in chocolate, which is a perfect match for my colour hair, the ponytail had more of a red tone to it which didn't match my hair as well. I did keep it as I'd already taken off the netting and label, and like I said, it is of a good quality
7 March 2024
Reply from Hair Rehab London
Thanks for your great feedback on the Clip-on Ponytail Francine. I'm really sorry there was a difference in the shades. We'd love to look into this a little more, could you email enquiries@hairrehablondon.com and we can check the order for you. Love Hair Rehab 😘
Hair has massively decreased in quality…
Hair has massively decreased in quality over last couple years but hair rehab refuse to admit it. Used this brand for years and have noticed that hair dries out quicker, degrades quicker. I used to get at least 9-12 months from one weft. Now only 6-9 months at a push. Always use heat protectant etc use good grade products. No longer recommend
31 January 2024
Reply from Hair Rehab London
It is really disappointing to read your review Diane, especially as we have been communicating with you in regards to investigating your complaint, which is ongoing, therefore to state that 'hair rehab refuse to admit it', is not an accurate reflection of your experience. I understand the quality team emailed you a number of days ago advising that they would like to explore the issues you had raised with you but could only do that with your co-operation. I believe they are awaiting your response to be able to further investigate your complaint. Love Hair Rehab 😘
The best clip in's on the market!
I have used these extensions for years, they are honestly the best clip in's on the market. I wear shade Coachella Blonde and this is the perfect match for me.
I cant wait to try the pony tail extension!
19 March 2024
Unprompted review
Reply from Hair Rehab London
Thank you for taking the time to leave such a lovely review Nicole. We've been producing our award winning extensions for 17 years, but have always appreciated the time and efforts our customers go to to share their experience with the brand. Love Hair Rehab 😘
So happy with my tape in hair quality…
So happy with my tape in hair quality is amazing, so many compliments from my clients !!!!
11 March 2024
Reply from Hair Rehab London
This is wonderful to hear Kate. Although our hair extensions have just this week won another award, we are always grateful to hear from our customers who use our products every day. Thank you for taking the time to provide a review. Love Hair Rehab 😘
Iv placed an order on the 9 th March…
Iv placed an order on the 9 th March should have been delivered by 15th March still not here & paid very disappointing
1 March 2024
Reply from Hair Rehab London
I'm sorry we were unable to fulfil your order when you placed it Andrena. Occasionally unprecedented sales of certain shades mean that specific products are only available on a preorder basis. Where this happens the product is highlighted as such on our website and our team will email you to advise you of likely restock dates and suggest alternative shades if you don't wish to wait. I understand this can be frustrating but it is important to us to ensure quality in production rather than rush a restock and we are continuing to improve our ordering systems to reduce the occasions products are out of stock. Love Hair Rehab 😘
Always fast delivery
Always fast delivery, good quality, great packaging.
The hair lasts a year when looked after.
Reliable colours
4 March 2024
Reply from Hair Rehab London
Thanks for your lovely review LP 🥰. We appreciate you taking the time to share your experience. Love Hair Rehab 😘
Great product as always
Great product as always, I’ve been using Hair Rehab extensions for years and would not use anything else. Great quality and shade range with lots of delivery options.
25 February 2024
Reply from Hair Rehab London
We always love to hear from our customers that have been part of the Hair Rehab family for sometime as it gives us the opportunity to give you a special thank you for helping us to build and be part of our family-run business 🥰 Love Hair Rehab x 😘
Now got the right shade of clip in hair…
Now got the right shade of clip in hair after a successful return. My daughter loves them and they look absolutely beautiful and the quality is unreal. Soooo happy thank you so much 🥰
4 March 2024
Unprompted review
Reply from Hair Rehab London
Thanks so much for taking the time again to leave such a positive review. A good customer experience is so important to as as a small business and is something we strive to be the very best at so your review has really cheered us 🥰 Love Hair Rehab x 😘
Invisible tapes Quick delivery nice product will use…
Quick delivery nice product will use again
3 March 2024
Reply from Hair Rehab London
Thanks for leaving a five star review Alex. Don't forget to share your selfies of your new hair on your socials (tag us @hairrehablondon 🥰) Love Hair Rehab x 😘
Colour match fail
The quality of the hair is great, but unfortunately their colour matching service was awful. Nowhere near my colour so useless purchase.
3 March 2024
Unprompted review
Reply from Hair Rehab London
I'm really sorry we didn't quite get the right match for you on this occasion, as you can see from our reviews we are usually pretty spot on so we are disappointed the match didn't work for you. Make a note on your return and one of the customer service team will be in touch. Love Hair Rehab x 😘
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.