Hamilton & Lewis Reviews 

395
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

What a joke this is. I ordered a jumpsuit that eventually came and was awful. The sizing was all over the place and the quality was so so poor. When asked for a refund they said you can return to Chin... See more

Company replied

Rated 1 out of 5 stars

The shipping experience has been horrible. Ordered on 26 Jan, shipped 29 Jan still have not received. I would highly recommend against FedEx or this seller if that is the only carrier they use. I'd lo... See more

Rated 4 out of 5 stars

Excellent quality as ever sadly on of the bracelets does not resemble its picture on line. Bracelet B322AP/21CM looks almost sand coloured but has turned out to be blue/purple which while being pleasa... See more

Rated 5 out of 5 stars

Absolutely gorgeous bracelet, which my husband loves. He’s had one from here before and it lasted years even without him ever taking it off, which is surprising because it’s leather! So I know they ar... See more

Company replied

Company details

  1. Jewellery shop
  2. Clothing Shop

Information provided by various external sources

Hamilton and Lewis is an online jewellery retailer of wedding rings, engagement rings, watch winders and jewellery boxes. Free Delivery. Made in the UK


Contact info

2.9

Average

TrustScore 3 out of 5

395 reviews

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No recent history of asking for reviews

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2.9

All reviews

(395)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, prompt delivery and item as expected. Would definitely use them again.

24 September 2021
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Reply from Hamilton & Lewis

Glad you liked it

Rated 5 out of 5 stars

Great Service

Good communication, service and speed of dispatch. Product was good quality.

10 September 2021
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Reply from Hamilton & Lewis

Thanks

Rated 4 out of 5 stars

Good but no Cigar!

Product is well packed, presented and has solid build quality. My only gripe is that the cushions do not fit snugly in their spaces, sometimes causing watches to jostle a bit when moved. Cushions are too small and meant for smaller wrists/wristbands.
Even with a 20% discount, I felt that this product was still too expensive for what you actually get. Looks nice though but probably wouldn’t buy again.

9 September 2021
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Reply from Hamilton & Lewis

Thank for the feedback Carlos we will certainly feed this back to the manufacturer.

Rated 5 out of 5 stars

Ordered ring but required smaller size…

Ordered ring but required smaller size than offered, customer service was outstanding, Gary got order sized down for me and somehow managed to get ring sent out for me within one week of ordering, ring itself is beautiful, colour is vibrant and had a good solid weight to it.
I would not hesitate to recommend Hamilton and Lewis, jewellery is quality and for me customer service was above and beyond, very satisfied customer.

1 September 2021
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Reply from Hamilton & Lewis

Thanks Barry

Rated 5 out of 5 stars

Excellent experience

I was a bit anxious about buying such an expensive and valuable item online. However, I'm very pleased I did. I bought a watch winder for my son's 40th birthday so it was very important that it be just right. Great price; item arrived the day after I placed the order, which I hadn't expected! Actual box was damaged on one corner, but it seemed inappropriate to ask for a replacement so I kept it. Item itself was brilliant; no damage; excellent quality (Wolf); exactly as expected. I'm very happy with Hamilton & Lewis as retailers and I would highly recommend them. I couldn't have asked for better service from them and the price was right too.

31 August 2021
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Reply from Hamilton & Lewis

Glad your son liked it

Rated 5 out of 5 stars

Jewellery box

Brillint service from price to del
Item packed weĺl so arrived safe
Would highly recommend

21 August 2021
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Reply from Hamilton & Lewis

Thanks Stephen

Rated 5 out of 5 stars

Purchased a beautifully stunning high…

Purchased a beautifully stunning high quality leather jewellery box for my daughters’ 20th birthday. It arrived quickly & the packaging was also very classy. Totally thrilled with purchase and all oozes quality & high end. Worth every penny and I’m proud to give this as a special gift. My only regret is that I didn’t give a tip at check out, despite the discount I received and now feel a little guilty! Would highly recommend buying & leaving a small tip as you’ll be delighted with your purchase. The leather jewellery box really is stunning, very well made & of high quality.

21 August 2021
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Reply from Hamilton & Lewis

Thanks Karen

Rated 1 out of 5 stars

Order was cancelled

Item not in stock

18 August 2021
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Reply from Hamilton & Lewis

Thanks Thomas although I do feel this is a little unfair. You were made aware immediately after placing this order and you decided to cancel the order rather than have it placed on back order. The order was cancelled straight away and a refund issued.

Rated 5 out of 5 stars

Very happy

Very happy delivery was slower than i expected as i was told it would be next day but it arrived after 2 days

28 July 2021
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Reply from Hamilton & Lewis

Sometimes if the item is ordered later in the day its not possible for us to get the post.

Rated 5 out of 5 stars

Quick

Quick, friendly and efficient

21 July 2021
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Reply from Hamilton & Lewis

Thanks

Rated 5 out of 5 stars

Excellent service

Excellent service - item extremely well made - arrived swiftly and was kept notified of progress

10 July 2021
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Reply from Hamilton & Lewis

If you are happy then we are happy

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