Hamilton Beach Reviews 

My Hamilton Beech Flex Brew coffee maker did not last four months. After an email exchange I was given a link from some company I never of before to provide my bank account information to pay $14.99 for shipping for a warranty replacement. I can't fathom how a legitimate company operates like a scam call center. The text messages I get regarding unpaid tolls stink of scam less than your so-called customer service.

I ordered direct from Hamilton Beach and they sent me used/opened box products.
The company does not have a usable customer service line and they ignored me until I filed a BBB complaint. Their offer to resolve was I send it back and eventually their engineers would look at the items and then if they agreed the dented, smudged, scratched up products were indeed used, they would issue a refund. I said that was not acceptable and they and the BBB pretty much replied with a gfyt. Maybe I will pack it up next trip out east and deliver it in person to them at their corporate office. Or maybe file small claims court and make them spend $$$$ on their atty filing a response for $100 worth of items.

We bought a Hamilton Beach air fryer last year. I found it strange that the pan kept sticking and it took several tries to get it back into the fryer, plus it was very slow to heat up. I didn't use it very often, but just after it ran out of guarantee I fried some chips. As I was eating them I thought a tooth had come out, but no ! It was a screw. And looking into the rest of the chips there was another screw. If I'd swallowed one or, or God forbid my child had swallowed one , that just doesn't bear thinking about. So we decided to send it back and get our money back. Beware..if you try to send it back you not only have to pay the postage but also the postage for the new machine ! Instead, we threw this dreadful machine into the bin and bought a different make, which is superb.Ours was frankly very dangerous and I'm appalled this could happen. Avoid at all costs. It was lethal.

This mixer worked well for a year and a half. The numbers on the dial quickly wore off, but overall, it worked well. However, it recently suddenly broke (the motor still runs but the paddle area doesn't rotate) and despite its alleged 5 year warranty, Hamilton Beach has done absolutely nothing to fulfill this warranty.

Their customer support phone number only works 50% of the time (even if you call within business hours, half the time it just tells you to check the website and hangs up), their customer support email goes unanswered. I spoke with one of their agents and they told me all comparable mixers were out of stock (despite every single colour being in stock online), and they tried hard to have me do the exchange for the mixer of lesser value in their line. I declined and they told me to contact them in a week and see if they're back in stock.

The next time they actually picked up the phone when I called them, they once again pushed extremely hard to get me to take the mixer that was half the price of the one I actually paid for. I once again declined, and this time they told me I should call again in 6 weeks, but even then said the mixers might still not be in stock (again, despite them being in stock this whole time on the website). They refused to do any kind of backorder or fulfillment from their Amazon store. When I asked to speak with the manager, they said they were busy. I asked for a callback, they said they don't have the ability to do that. When I said I would wait on the line, they said they were going to hang up now.

I would've never bought this mixer if I knew they wouldn't stand behind their products. I feel like this company is trying to scam me by forcing me to pick a mixer of lower value despite the same models being in stock.

I have a Hamilton Beach, 6-speed Burst, M16 Series, Model 62695R, and the beaters have been misplaced.
On February 9, 2025, I emailed Hamilton Beach to request information on replacement parts (beaters).
On February 10, 2025, I received a response from ‘Kenneth @ HB-he sent me to their website to find the part through their search.
On February 10, 2025, I responded that the Item # was not found & asked for a compatible part number from HB, Amazon, or anywhere. I gave HB the model #’s #62695 & 62695V & asked if they would fit. I also stated that I couldn’t believe they stopped making beaters for my mixer model.
On February 10, 2025, I received my final response from ‘Kenneth’ @ HB stating, “Compatible parts will not be offered”.
Seriously, Hamilton Beach! You need to do better for your customers! I ordered beaters from Amazon, and as I expected, they do not fit.
I will NEVER buy another Hamilton Beach product again. You have proven to me that you have no regard for your customers.

Bought a coffee machine with the drip and single cup. Broke down within 3 months. Tried returning it to walmart and they only give 30days on coffee makers. Will send out a new one through warranty but want me to pay $40 for shipping! Why would I pay $40 for a machine that might breakdown again? The machine probably doesn't even cost them $40 to make. I will spend my $40 elsewhere thanks... I have asked about other options like pick up or rebates and nothing..... Garbage products not worth anymore money.

Just an update 3 weeks later never was contacted by customer service, after 3 request. Says it all. I bought a Hamilton Beach Bold Brew 12 Cup Programmable Drip Coffee Maker, Stainless Steel Accents, 49634 Was missing a part. Hamilton Beach has NO customer service number to talk to a real person, it directs you to there web site. Which tells you to email. Well 3 emails later and NOT one reply. The worst customer service. I will never buy a Hamilton Beach product again. When a company sells a product a refuses to offer customer service when under warranty I am not sure how that is even legal. I would not recommend any product from a company that will not stand behind the product. Very disappointed with Hamilton Beach.

The most ridiculous experience a customer can have ! They send you a link to choose a replacement for their broken badly design product but everything on the link is out of stock !
Never buy any of their products as they are badly designed and their customer service is literally a joke .

I have a slow cooker, coffee pot, blender mixer and waffle maker all Hamilton Beach and every one of them that have silver metal all rusted within a couple months. Just got the blender and nothing locks into place..used for first time yesterday and the plastic blender flew off the base. I had to hold it the entire time while mixing. I buy these because they are cheaper but it would be more cost efficient to just buy a better brand. My poor slow cooker and waffle maker look like I dug them out of someone's trash due to the rusting. I barely used either one... Never again will I buy Hamilton Beach

I would give zero stars if I could. They sent me the wrong product and refuse to ship me what I ordered until I ship back the wrong product they sent me for a refund.

I bought a hamilton beach blender that did not work the first time I used it. I tried to make a smoothie for breakfast. The motor was on by the blades did nothing. Finding an alternative or method for refund or exchange has been difficult.I have tried all the suggestions given in the manual. Nothing has worked. No response at customer service.

11 cu ft freezer (garage ready)...product working great so far (7 months or so), but customer service is horrible. they just couldn't respond to email in timely fashion--had to resend multiple times, then they said someone would call--why not just respond to my simple questions (that were clearly articulated in the first place) via email? I missed their call, and Gab left a terribly inaudible message. so, yes, had to send ANOTHaER email...which they NEVER followed up on. I had questions on clarifications regarding their manual--some phrases were clearly translated from non-English...tsk, tsk...and I guess I'll have to make due with my own interpretation. v sad....:-(

leaving 5 for product and 1 for service, so averages to review of 3.

If I could give it a 0 I would have. I bought a water kettle from them and the auto shut off malfunctioned and my one kitchen cabinet is ruined. Contacted them and they wanted me to keep the item which I could not afford to do since I needed a new kettle. We use it every day. I reached out to them on Amazon with no reply and it took forever to reach them by email. They won’t do anything without the serial number but unfortunately I wasn’t told this in the beginning. Now it’s too late. I had the scan bar from the box but that’s not good enough. I will NEVER purchase another product from them. Poor quality and customer service!!!

Yesterday I received a Hamilton Beach Stack & Snap Duo Food Processor which I had ordered via the Hamilton Beach website. When I tried to use it, the machine would not turn on. After a few minutes, I noticed that the cord had been partially severed. Furthermore it appeared that this particular machine had been returned to HB by another customer because of the fact that the cord was not in it's retracted, unused position. Also, there's a small piece of broken black plastic and I do not know what part it goes to.
It seems that Hamilton Beach customer service is pretty much non-existent. When I called their phone number, I got a recording telling me to chat online. On one chatline, after stating my problem, a page appeared telling me I could pay $5 for the opportunity to speak with a technician. I received a very defective product, so why do I have to pay $5 to speak with a tech? I used another page to send a message to hamilton beach explaining my problem. I received a canned response that they will review and get back to me, and please allow up to 2 weeks.
If this product was not damaged and unusable (because of the severed electrical cord), it would be exactly what I had been looking for, but at this point, I would not trust anything Hamilton Beach might say or do.

am extremely disappointed with Hamilton Beach’s customer service and lack of accountability regarding their warranty policy. My coffee maker, which is still under their five-year warranty, started leaking. I promptly submitted all the required information for my warranty claim, only to be met with complete silence.

Hamilton Beach has made it incredibly difficult to get in touch with them. I’ve followed their process and submitted everything they asked for, yet I haven’t received any response or even a timeline as to when they will address my issue. It feels like they are deliberately ignoring valid claims, which is unacceptable for a company of this size.

It’s frustrating that a brand I trusted for quality would not honour their own warranty. A warranty means nothing if the company refuses to uphold it. If Hamilton Beach can’t stand behind their products or even respond to their customers, I will never purchase from them again, and I’ll encourage others to do the same.

Let me know if you’d like to tweak it further!

I bought a Hamilton Beach microwave; less than 3 years and magnatron is shot… Never used much -or for a long stretch at a time: simple reheat..or quick defrosts… not made in Canada and Hamilton Beach is not sold by them… 🤔 ..a licensed product but not handled by them, according to Customer Support message I recently received on Dec23/24

I recently purchased a 7 QUART Programable Slow Cooker in October 2024. I used it once; I really wasn't sure it was working correctly at that time. I used it again on Thanksgiving and it didn't heat at all. I contacted Hamilton Beach Customer service in hopes of a replacement.

Customer Service offered me a Limited Warranty replacement value, which was significantly less than what I paid for the model I purchased. Customer Service said that I would still have to pay shipping and tax on top of my losses.

MY Response:

Hi Jessica,

Thank you for your message.

I’m very uncomfortable purchasing another Hamilton Beach product. It doesn’t feel like the company is standing by their products. By offering a replacement that has not been owned for even 2 months a Limited Replacement value that doesn’t work, I feel like I’m being taken advantage of as a consumer.

I guess at this point I will take a check for the Limited Replacement value and find a slow cooker by a different maker. If you want the slow cooker returned to you, I’ll do that at your cost.

I’m very disappointed with Hamilton Beach’s response to this issue. I’ll make sure and voice my opinion via a Review of the product and this response.

I look forward to hearing from you as to your resolution and how to proceed with returning the item.

CUSTOMER SERVICE RESPONSE

Thank you for contacting us.

Design suggestions and comments do not go unnoticed. We will forward your comments to the appropriate individual for consideration.

Thank you for your patronage to Hamilton Beach Brands, Inc.

Sincerely,


Jessica
Hamilton Beach Brands, Inc Customer Service

BUYERS BEWARE!
CHIRP, CHIRP!

I should've looked at more reviews before buying a toaster oven from them because someone else had the exact same damaged spot on the door of theirs. I've been waiting for a reply via email but unfortunately I can't wait weeks with a broken brand new appliance taking room in my apartment while they wait to see if they can get away with understaffing their customer service.

I purchased a coffee grinder, still under warranty and the plastic chipped off. Yes the part is under warranty but they want me to pay shipping of 4.99 to send the top part plastic to me. This is bad policy when I can get a new one for 13.99. Don’t buy Hamilton beach products

Crockpot cooks too hot