Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Great selection of confectionary in a choice of quantities making easy for every need. Website is easy to navigate and select items. Orders are well packed and have a speedy and timely delivery.
Company replied
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
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Company details
- #10 of 17 best companies in Confectionery wholesaler
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a wonderful day, Thanks Courtney CS :)
Reply from Hancocks
Hi,
Thank you for your kind feedback we really appreciate this.
Courtney - CS
HANCOCKS ALWAYS PACK ITEMS WELL,speedy…
HANCOCKS ALWAYS PACK ITEMS WELL,speedy delivery and regular updates and never delayed thank you
9 April 2026
Reply from Hancocks
Hello. thank you for your lovely feedback, we do appreciate this. Have a lovely day. Thanks Courtney CS :)
Poor Communication and False Promises
Placed an order for £300+ and two days after the promised delivery date, called them for an update on its whereabouts to be told the order was cancelled by a "system fault" but they didn't care to notify me. Was told it would be re-ordered and shipped for the next working day, but on that day it didn't turn up, so I call up and they then promise it the next day pre 10am. That day comes and surprise surprise, no delivery.
This is my second order with them, and based on this experience I'm unlikely to use them again, even if this order eventually makes it to me. Would be nice if they actually communicated with their customers
14 April 2026
Unprompted review
Reply from Hancocks
Good afternoon,
I’m very sorry to hear about your experience. Please be assured that your concerns have been escalated and are currently being reviewed as a matter of urgency. We appreciate your patience while we work to resolve this as quickly as possible.
Thanks
Amelia CS
Products where perfect
Products where perfect, and customer service really good and helpful. Arrived on the date that I scheduled. Price a little higher than some compactors on some stock, but had items I could not purchase else where so was pleased with this. Just wish shipping was a little quicker
9 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it, I do apologise for the shipping times :) Thanks Courtney CS
Great choice
Great choice, easy to shop and find what you're looking for. Will always come back again and again. Great company and STAFF Thankyou Kind Regards Beth
31 March 2026
Reply from Hancocks
Hi,
Thank you so much for your kind feedback, we really appreciate this.
Courtney - CS
Great Customer Service but broken Eggs :(
This is the second year I have ordered Easter eggs for everyone in my company, and the customer service is great. They are very responsive and proactive. However, when I received my order, a few of the eggs were broken. I ordered one for everyone in my company, so unfortunately a few people ended up with a damaged one.
2 April 2026
Reply from Hancocks
Good afternoon,
Thank you for taking the time to leave your review. I’m really pleased to hear that your issue has now been resolved. We truly appreciate your feedback and will be sure to share it with the relevant team.😊
Kind regards,
Amelia
Customer Support
Delivery was delayed and only notified…
Delivery was delayed and only notified after telephone enquiry.
2 April 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise for this, please know this is not what we like to see for any of our customers. Thanks Courtney Cs
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks Courtney CS
Great Value & Quality
Fantastic selection of sweets for our tuck shop, very reasonably priced and a quick delivery. Would recommend!
7 January 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
Reply from Hancocks
Morning - thank you so much for your great review, so pleased you are happy with the service - Have a lovely day - Claire/CS
Still haven't received the remainder of…
Still haven't received the remainder of the delivery
2 April 2026
Reply from Hancocks
Hi,
I am so sorry you are still missing the remainder of your order. I will send you over an email shortly so I can get this resolved for you.
Thank you,
Courtney - CS
Good experience from start to finish…
Good experience from start to finish good quality
28 March 2026
Reply from Hancocks
Hi there, thanks for taking the time to provide this feedback, pleased you are happy with the service and products. Have a great evening - Claire/CS
Well stock all the time for confeceary
Well stock all the time for confeceary. Well packaged and dillevery on time.
26 March 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
All Boxes Ticked
Prompt. Efficient. Good value. Excellent customer service. Intuitive web experience. Pertinent marketing.
31 March 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day thanks Courtney CS :)
Great selection of confectionery
Great selection of confectionery at good prices. Honest and reliable delivery service. 5 star firm
1 April 2026
Unprompted review
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Great service
Great service. Easy to navigate website and brilliant products at great prices.
26 March 2026
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Prompt efficient delivery of goods at a…
Prompt efficient delivery of goods at a competitive price
30 March 2026
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
My resent deliveries have been damaged…
My resent deliveries have been damaged with sugar strands all over my driveway,hallway. The time taken to hoover the mess and send photos and emails is ridiculous. The items got replaced but got lost by the parcel company not before arranging 2 scheduled appointments to deliver and not turning up. Finally I have a delivery and yet again damaged product. All they need to do is double bag the sugar strands as they have done sometimes in the past. I request this every time when I order.
17 March 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop you an email over to get this sorted. Thanks Courtney CS
Terrific service
Terrific service. Items arrived promptly and were exactly what I ordered. Would order again from this company
25 March 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
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