Händler Protect Reviews 2,093

First time having to make a claim and the process was very simple. I spoke to Cian, who was professional, friendly and kindly explained the breakdown of my repair. Although the outcome wasn’t as expected, Cian ensured the best possible result for me. Much appreciated Cian!

I have had a very reasonable chat with a gentleman called Cian at Handler Protect and he assured me he would deal with my claim as best as he could. I have found this very reassuring as the place I bought my vehicle were quit the opposite and I have been left feeling frustrated until this morning.

I bought this car, and Handler Protect was the guarantor at the car dealership... I had not hear about Handler before but know that they are the best guys on the job! They have covered me twice now and the process was smooth and quick not time wasting, no complicated tasks, just a few simple docs and an easy email and it's done! These guys don't waste time neither upset you! Thank you so much for the great offer reduction on my 1 year Protection, as well! You're the best!

I recently had to make a warranty claim for a part on my Mercedes, and I couldn’t be happier with the service I received from Handler Protect.

Kian and Lucy were absolutely brilliant from start to finish. They made the whole process straightforward, kept me updated throughout, and handled everything quickly and efficiently.

Their communication was clear, they were extremely helpful, and the claim was processed without any unnecessary delays.

Really appreciate the excellent customer service — thank you Kian and Lucy! Would definitely recommend Handler Protect.

do not buy protect cover from them , they just want decline calim , do not want to fix it , this is not same issue , i have called for other issue and declined

I’ve had a great experience with Handler Protect. I originally took out the gold cover on 10/10/2023 for 2 years when I bought my car from the dealer. Before the policy expired, the customer support team contacted me and offered a discounted price to continue the cover for another year, which I decided to go ahead with.

Unfortunately, I later had an issue with the car and needed to make a claim. I contacted the team and provided all the required documents, including the diagnosis/quotation, MOT, and full service history. The process was very smooth and straightforward once the documents were submitted and reviewed under the warranty terms.

Today I received a call from Cian with the good news that my claim had been approved, which was a big relief. Overall, I’m very happy with the service, communication, and support. A smooth and professional experience from start to finish—highly recommended.

Absolutely joke! Submitted a claim, then to be asked for additional paperwork, jumping through hoops. Then declined as the car is to old! Why allow a policy to be sold and then not cover it due to the age, for reference this so called GOLD policy was purchased last year.
What an absolute waste of my time and money!

Darren is helpful
Thanks

Made a warranty claim and got in touch with the head of repairs Cian Roe who provided an amazing service and helped me through my claim - Process was smooth. Greatly appreciated best guy for the job!!!

I have received a settlement after a bit of back and forth with handler. My original claim was rejected because of a breached 30 day deadline, which I wasn't made aware of, even after double checking a few details after the 30 days.

I appealed the case and eventually got put in touch with Cian, who to his credit, has been very quick and clear with his communications. He has offered to cover a large portion of my bill as a goodwill.

I wish my case had been dealt with 'normally' instead of having to go through the appeals team, but I'm happy with the outcome in the end.

Friendly professional and efficient, Cian Roe really went the extra mile for me. Very highly recommended. Thank you once again for a fantastic service!

Thank you to Cian Roe who quickly and efficiently resolved my query. The level of customer service was superb and left me with an excellent experience of the company. Many thanks

A really excellent service, very helpful and understanding of my difficulties. I would not hesitate in recommending Handler Protect. I am very grateful to them.

"Excellent service with good customer care. The team at Händler Protect went above and beyond to fix my car under warranty. Despite initial issues with the complaint process, they worked diligently to get my car repaired quickly and efficiently. Professional, courteous, and committed to getting me back on the road just in time for my MOT deadline. Highly recommend!"

I submitted my repair request and within 24 hours had a phone call back. With all the information I needed. Very friendly, very precise with everything. Thankyou again

I’ve been dealing with Handler protect after a claim for my car. Got to say Cian is so helpful and Customer Service friendly dealt with my claim do promptly and professionally. Can’t praise the company enough 👍.

Really helpful support with processing reimbursement claim. Cian was able to speed up their processing time which allowed me to get my issue fixed quickly.

Put in a claim for work to be done, spoke to adviser Martin who explained process of what would happen in detail. Very helpful and friendly

Big thanks to My case handler was Cian Roe, just want to thank him for been patient with me and dealing with my case. Absolutely amazing guy! Thank you

Avoid this scam of a company and do not waste your money on their warranty. Took out a 2year Gold warranty on a used car a year ago and in January the car would not start in the morning after speaking to Handler Protect they confirmed it covers recovery so had the car recovered to a known garage that does warranty repair work. The garage identified that one of the injectors had failed so I uploaded all information requested, Mot, Service Invoice, Diagnostic machine fault code report, quote for repairs. Handler protect then came back requesting more detailed info on the cause of the failure so had to go back to the garage who then had to add onto the quote a details of why the injector failed. Got email back from Handler Protect stating it had been declined due to it being classed as wear and tear and not a sudden or unforseen breakdown and also due to age and mileage of the car. Firstly the warranty clearly covers injectors, secondly the car would not start therefore cannot get any more sudden than that and unforseen as unless I had a crystal ball could not foresee it happening. Thirdly the company knew the age and mileage of the car when they issued the policy so is clearly mis selling of the policy. As for wear and tear if using Handler Protects logic once past a 3 or 5 year manufacturer warranty on a car ends no component whatsoever would be covered as every part comes under wear and tear. As for injectors they are built to last around a billion cycles and in some cases the life of the vehicle so not in any way a wear and tear item. Now without a car for 3 weeks. Will now be taking it to the Motor Ombudsman and failing that will then take it to the small claims court as I feel so strongly about this, am also talking to the local news about this which they are interested in doing a story about as it is not the first they have heard about this company