The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Professional and knowledgeable
Professional and knowledgeable. Good discussion on valuation with all our concerns and queries answered.
21 July 2026
Reply from Hannells
Hi Debbie!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be professional, knowledgeable and that she was able to address any concerns and answer your questions. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi John!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found her to be pleasant, helpful and polite. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very good kept up to speed & notified…
Very good kept up to speed & notified regarding movement of the property
20 July 2026
Reply from Hannells
Hi Mr Patey!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that throughout the sale, you have found them to be very good and have kept you updated with what's happening. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Michael!
Thank you for your review of your valuation experience with Steve and the Chaddesden sales team.
We're pleased to see that you were happy with the service and found Steve to be very professional and polite. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The gentleman that attended my property…
The gentleman that attended my property was very polite professional and a good representative of the company.
17 July 2026
Reply from Hannells
Hi Yvette!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found him to be polite, professional and a good representation of the company. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments!
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Absolutely fantastic experience
Absolutely fantastic experience in buying our property which we have moved into.this morning, the staff were brilliant and I love the little touch that our key was handed to us x
17 July 2026
Reply from Hannells
Hi Mrs Watkins!
Thank you for your review of your moving experience with the Chellaston sales team
We're pleased to see that you had fantastic experiencing purchasing your new home and that you found the staff to be brilliant. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
House sold within a few weeks and then…
House sold within a few weeks and then completed within 45 days!
17 July 2026
Reply from Hannells
Hi D G!
Thank you for your review of your moving experience with the Littleover sales team
They pride themselves on delivering a top service and will be pleased to see that you were happy with how quickly the property sold.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Heather is incredible!!
15 July 2026
Reply from Hannells
Hi Dean!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you were more than happy with the service provided and found Heather to be incredible - and we wholeheartedly agree! The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional from valuation to…
Professional from valuation to completion. All telephone queries and emails regarding queries were responded to very quickly .
14 July 2026
Reply from Hannells
Hi Phil & Wendy!
Thank you for your review of your moving experience with the Chellaston sales team.
We're pleased to see that you found them to be professional from start to finish and that all queries and emails were dealt with promptly. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great service from valuation to sale
Great service from valuation to sale. Bonnie, Leah and Kim have all been friendly, professional and helpful throughout the procedure. Well done girls! Would recommend Hannells anytime.
13 July 2026
Reply from Hannells
Hi Stephen!
Thank you for your review of your moving experience with Bonnie, Leah, Kim and the Allestree sales team.
We're pleased to see that you found them all to be professional, friendly and helpful throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
THE PERSON ATTENDING WAS VERY HELPFULL…
THE PERSON ATTENDING WAS VERY HELPFULL AND INFORMATIVE
15 July 2026
Reply from Hannells
Hi Petros!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found Jo to be very helpful and informative. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
House sale
All the staff at your Mickleover
branch are fantastic Laura went above and beyond to help our sale and purchase run as smoothly as possible
14 July 2026
Reply from Hannells
Hi there!
Thank you for your review of your moving experience with Laura and the Mickleover sales team.
We're pleased to see that you found the team to be fantastic and that Laura went above and beyond to make sure your sale and purchase went smoothly. The team pride themselves on delivering a top service and Laura in particular will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Rebecca was just lovely
Rebecca was just lovely . Really helpful and clearly knows the local market.
13 July 2026
Reply from Hannells
Hi Carole!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be lovely, helpful and knowledgeable about the local market. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The staff at the Chaddesden branch have…
The staff at the Chaddesden branch have been lovely! It took a bit of getting used to the fact that I didn’t have a set person looking after me but the fact that they could all see what was going on and answer any questions was great. Efficient service very polite
13 July 2026
Reply from Hannells
Hi Jane!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you've found them to be lovely, polite and have been able to answer your questions. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you a smooth and steady towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Simon!
Thank you for your review of your moving experience with the Chaddesden sales team.
The team pride themselves on delivering a top service and will be delighted to see that you've given them top marks and have been happy with the service provided.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope that you're looking forward to the start of a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
First time ever selling property
First time ever selling property
Hannells were supportive every step of the way
Very efficient
Excellent service
13 July 2026
Reply from Hannells
Hi Elaine!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you felt supported every step of the way with it being the first time you've sold a property and that you found the team to be efficient, and excellent overall. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
A fantastic quality service from the…
A fantastic quality service from the off!!!!!!! Professional, friendly and kept us up to speed with everything. Would definitely recommend
10 July 2026
Reply from Hannells
Hi Susan!
Thank you for your review of your moving experience with the Allestree sales team.
We're pleased to see that you found them to be professional, friendly and that they kept you up to date throughout the process. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Sam was formative and experienced…
Sam was formative and experienced answered all our questions
2 July 2026
Reply from Hannells
Hi Carol!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found him to be informative, experienced and was able to answer all of your questions. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Buying and selling property - fantastic service!
The whole team have been really helpful and supportive, Thankyou so much!
6 July 2026
Reply from Hannells
Hi there!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them to be really helpful and supportive throughout your purchase. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
My experience with Hannells was good…
My experience with Hannells was good all staff were friendly and helpful,I was kept updated on all issues and everything went very smoothly.
9 July 2026
Reply from Hannells
Hi Margaret!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to to see that you found them to be friendly, helpful and kept you updated throughout the sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you all the best for your next chapter!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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