The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
909 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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First time letting
I have no experience of letting and Olivia was very informative and gave me clear and concise information. She was very friendly and put me at ease as I am very emotionally attached to my property.
23 September 2026
Reply from Hannells
Hi Lisa!
Thank you for your review of your valuation experience with Olivia and the Lettings team.
We're pleased to see that you found her to be friendly, informative and you felt that she put you at ease. The team pride themselves on delivering a top service and Olivia in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The staff are helpful and supportive
The staff are helpful and supportive
Kept me updated all through the selling process
21 September 2026
Reply from Hannells
Hi Helen!
Thank you for your review of your moving experience with the Littleover sales team.
We're pleased to see that you found them to be helpful, supportive and kept you updated throughout the selling process. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Astoundingly excellent!
Astoundingly excellent. I have worked with some very poor estate and letting agents in the past and Hannels show themselves to be a cut above the rest. They keep you informed every moment, and work incredibly hard for you. We had many viewings and multiple offers within just one week. Cannot commend them enough. They prove that you can find excellent agents.
22 September 2026
Reply from Hannells
Hi Bruce!
Thank you for your brilliant review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them to be a cut above the other estate agents you've had experience with and that they've worked hard for you and kept you informed. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Bonnie was lovely
Bonnie was lovely , very knowledgable and thoroughly explained the next steps in the process to put the house on the market .
18 September 2026
Reply from Hannells
Hi KW!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be very knowledgeable and took the time to explain the next steps. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi John!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be both helpful and professional. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Impressive local knowledge and no…
Impressive local knowledge and no frills advice from Heather - thank you
19 September 2026
Reply from Hannells
Hi Dr Hibbert!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you were impressed with Heather's local knowledge and that she provided straight-forward, no-nonsense advice. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we be help to find a buyer and get you sold!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Oliver very friendly and informative
17 September 2026
Reply from Hannells
Hi Helen!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found Oliver to be very friendly and informative. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Prompt professional service
The valuation was carried out by Heather who was helpful interested and knowledgeable
19 September 2026
Reply from Hannells
Hi Lorraine!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be helpful, knowledgeable and was genuinely interested. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Steven was really nice
Steven was really nice. He was knowledgeable, gave clear information and sound advice. He was courteous and understood our situation. I would recommend his and, when we are ready to sell feel Hannells will be a great agent to work with.
18 September 2026
Reply from Hannells
Hi Anne!
Thank you for your review of your valuation experience with Steve and the Chaddesden sales team.
We're pleased to see that you found him to be knowledgeable, courteous and provided clear, sound advice. The team pride themselves on delivering a top service and Steve in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
It went very well
It went very well. The lady was very knowledgeable and friendly . Myself and my son were happy with the valuation and have every confidence that Hannels will sell the house successfully!
18 September 2026
Reply from Hannells
Hi Elaine!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be knowledgeable, friendly and that you have every confidence that we'll be successful in finding a buyer. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and the team are looking forward to getting you sold!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Brilliant 👍
15 September 2026
Reply from Hannells
Hi Stephen!
Thank you for your review of your moving experience with the Chaddesden sales team.
The team pride themselves on delivering a top service and will be delighted to see that you've awarded them 5-stars and would describe the service as excellent so far.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi ID!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be helpful and informative. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Indra!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you've found them to be friendly and have provided a great service. The team pride themselves on being the best at what they do and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. Congratulations on your purchase and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very slow start after making it clear I…
Very slow start after making it clear I was out to sell… I had found a property and my sale was dependent on securing…
Steve who valued and took photos was lovely…
But then the processes in place to get the property to market seriously need looking at… very disjointed and no clear guidance to the process…
Once we was on the market there was no issues… very clear communication and the property sold quickly
Special mention to Lauren and Gemma was amazing helping getting it over the line…
I would recommend but 4 stars for the slow start…
14 September 2026
Reply from Hannells
Hi Deborah!
Thank you for your review of your moving experience with Lauren, Gemma, Steve and the Littleover sales team.
We're pleased to see that after what was a slow start, the team provided clear communication and secured a sale quickly. We apologise that you felt the process of getting the property to market was a little disjointed - it's not our usual standard and we'll be looking into why to make sure it doesn't happen again. Nonetheless, the team pride themselves on delivering a top service and will be happy to see your comments about the process once everything was live.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The staff member was a lovely lady
The staff member was a lovely lady , punctual. Had a nice informal chat . Made me feel comfortable & was helpful in answering my queries .
13 September 2026
Reply from Hannells
Hi Miss Bashir!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be punctual, helpful and made you feel comfortable. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great service
Bonnie was polite and friendly when she came to value the property. She was very helpful and had excellent local knowledge and advice on marketing the property. When it comes to selling the house I would definitely consider using Hannell’s to do so
11 September 2026
Reply from Hannells
Hi CW!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be polite, friendly, helpful and knowledgeable. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Friendly & Knowledgeable Service
Heather was very friendly, had knowledge of the area and recent property sales. Following her assessment she gave a realistic valuation and a comprehensive, transparent breakdown of costs.
9 September 2026
Reply from Hannells
Hi Susan!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be friendly, knowledgeable and that she provided a comprehensive breakdown of what's involved. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional Service
Oliver arrived promptly. Was friendly and professional. Explained the sales process clearly and gave us a fixed price for the services of his company and recommended solicitor.
10 September 2026
Reply from Hannells
Hi Gay!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found Oliver to be friendly, professional and that he explained everything clearly. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
We recently had Oliver from Hannells…
We recently had Oliver from Hannells come to value our home, and we honestly couldn’t have asked for a more professional and genuine experience.
From the moment Oliver arrived, he was friendly, approachable and really took the time to listen to us and understand our home. What stood out most was how knowledgeable he was about the current market. He explained everything in a way that was easy to understand, including how he had arrived at the valuation and what was realistically achievable in the current market.
We really appreciated his honesty and the fact that there was absolutely no pressure. It felt like we were being given genuine, professional advice rather than simply being told a figure we wanted to hear.
Oliver was extremely thorough and made us feel confident that our home had been properly assessed. He also took the time to answer all of our questions, which gave us a much clearer picture of the market and what our options were.
It was a pleasure meeting Oliver,
We feel that we had received a truly personal service. He is a real credit to Hannells, and we would have absolutely no hesitation in recommending him to anyone thinking of selling their home.
Thank you, Oliver,
13 September 2026
Reply from Hannells
Hi Karen!
Thank you for your brilliant review of your valuation experience with Oliver and the Littleover team.
We're pleased to see that you found Oliver to be professional, honest and that he took the time to answer all of your questions. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Bad service
Persom valuating the house was late and didn't call to let us know. I had to call the office to find out. And then ive had an email to give a review and not had the valuation back. We were told we would get a email that same day and nothing has arrived?
12 September 2026
Reply from Hannells
Hi Jazz,
Thank you for bringing this to our attention. We apologise that the valuer arrived late without letting you know and that you haven’t yet received the valuation as promised. This certainly isn’t the usual standard of service we aim to provide.
We’ll check in with the valuer immediately and make sure the information is sent to you today, if it hasn’t already been sent.
Please accept our apologies for the inconvenience and lack of communication, and if there's anything more we can do to help, please feel free to get in touch.
Kind regards,
Benjamin Brain~
Sales & Marketing Director
Hannells - A Moving Experience...
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