The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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It was a smooth
It was a smooth, speedy and professional sale process. Great communication throughout from a friendly and experienced team. I would highly recommend their service.
27 July 2026
Reply from Hannells
Hi Sharnee!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found it to be a smooth, speedy and professional sale process with great communication from a friendly and experienced team. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regasrds,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Paul!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be great, providing continual updates and securing a sale quickly. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Joyce!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
The team pride themselves on delivering a top service and will be delighted to see that you were very pleased with the whole expeirence.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional
The agent was very well prepared and knowledgeable about the area. Very friendly, well presented and I felt very comfortable and safe.
3 August 2026
Reply from Hannells
Hi Lorena!
Thank you for your review of your valuation experience with Olivia and the Lettings team.
We're pleased to see that you found Olivia to be friendly, well prepared and knowledgeable about the area. The team pride themselves on delivering a top service and Olivia in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to find a great tenant!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Customer!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you felt that Jo as informed and provided great advice. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Valuation of properties not enclosed…
Valuation of properties not enclosed and not contacted me with any feedback
2 August 2026
Reply from Hannells
Hi GJ,
Thank you for your review of your valuation experience with Hannells.
We're disappointed to hear that you haven't yet received the follow-up from your valuation. This certainly isn't the standard of service we aim to provide, and it appears there may have been an error somewhere in the process.
We'll speak with the valuer who attended and ensure the information is sent to you as soon as possible.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service should you decide that now is the right time to sell your property.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I had a great experience with Hannells…
I had a great experience with Hannells from start to finish. I’d especially like to thank Heather, Debbie, and Eliza.
The team was professional, friendly, and kept me informed throughout the entire process.
They were always quick to answer my questions and made everything as straightforward and stress-free as possible.
I really appreciate your patience with my endless questions and the support you provided every step of the way.
I would definitely recommend Hannells to anyone looking for a reliable, efficient, and approachable estate agent.
Thank you all for your hard work!
Jade
28 July 2026
Reply from Hannells
Hi Jade!
Thanks (again! 😁) for your brilliant review of your moving experience with Heather, Debbie, Eliza and the Alvaston sales team.
We're pleased to see that you found them to be professional, friendly, supportive and kept you informed throughout the entire process. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Can't fault them
Can't fault them, every one we have dealt with has been amazing, very helpful.
4 August 2026
Reply from Hannells
Hi David!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that everyone you dealt with has been very helpful, and overall amazing throughout your purchase. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Jo made me feel at ease..she explained…
Jo made me feel at ease..she explained the whole procedure, checked I understood it and wrote down what I needed to do.
4 August 2026
Reply from Hannells
Hi Karen!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that Jo made you feel at ease, taking the time to explain the whole process and making sure you understood. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Was a lovely experience meeting Steve……
Was a lovely experience meeting Steve… he’s very knowledgeable and made us feel completely at ease.
1 August 2026
Reply from Hannells
Hi Kirsty!
Thank you for your review of your valuation experience with Steve and the Allestree sales team.
We're pleased to see that you found Steve knowledgeable, that he made you feel at ease and that overall it was a lovely experience. The team pride themselves on delivering a top service and Steve in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The staff where helpful and suportive,
3 August 2026
Reply from Hannells
Hi Lisa!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be helpful and supportive throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and hope we can be of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
We would absolutely recommend this company to anybody considering selling their home.
From the initial encounter when valuing the house to updates through the whole process the team have been really helpful,supportive and professional.
3 August 2026
Reply from Hannells
Hi Marguerita!
Thank you for your review of your moving experience with the Chellaston sales team.
We're pleased to see that from start to finish you found the team to be helpful, supportive and professional. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and hope we can be of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Sale of bungalow
Fantastic from start to finish.
Regularly keeping me up to date on the process.
Friendly staff that are always on hand to help if I had a query.
I would have no hesitation in using Hannells in the future.
3 August 2026
Reply from Hannells
Hi Nigel!
Thank you for your review of your moving experience with the Allestree sales team.
We're pleased to see that you found them to be fantastic from start to finish, keeping you up to date and always being on hand to help. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Tomasz!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you've been happy with the service provided so far during your purchase. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I asked hannells to recommend a…
I asked hannells to recommend a conveyancing solicitor and accepted their recommendation.
They did not inform me that they would receive a fee of £250 if I accepted their recommendation and this be added to my fee from the conveyancing solicitors.
3 August 2026
Unprompted review
Rebecca was very pleasant
Rebecca was very pleasant, informative, helpful & understanding of what we are looking for.
2 August 2026
Reply from Hannells
Hi Eileen!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be pleasant, informative and helpful. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. The team are looking forward to finding a buyer and getting you moved!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Rebecca was professional and friendly
Rebecca was professional and friendly, and very easy to talk to.
31 July 2026
Reply from Hannells
Hi Mr Hook!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be professional, friendly and easy to talk to. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further assistance should you decide that now is the right time to get the property on the market.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Thanks Olivia…
The experience was great because Olivia put all my concerns to rest. You were recommended and lived up to expectations. Thank you
29 July 2026
Reply from Hannells
Hi Hart!
Thank you for your review of your valuation experience with Olivia and the Lettings team.
We're pleased to see that the experience was great and that Olivia was able to put all your concerns to rest. The team pride themselves on delivering a top service and Olivia in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the right time to get the property let!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Clive!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
They pride themselves on delivering a top service and will be delighted to seed that you've given them top marks and found it to be a nice, personal visit.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service from start to finish
Excellent service from start to finish, highly recommend
29 July 2026
Reply from Hannells
Hi Nicola!
Thank you for your review of your moving experience with the Littleover sales team.
We're pleased to see that you felt the service you received was excellent from start to finish. The team pride themselves on being the best at what they do and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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