The online claim process was clear and straightforward. The questions were easy to understand, and it was simple to upload the required documents. Overall, a good experience so far.
Company replied
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See what reviewers are saying
The online claim form was detailed and allowed me to upload all the required documents without creating an account. I am still waiting for the claim to be processed, so this review refers only to the... See more
Company replied
DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. They are completely useless and cannot resolve the simplest claim. I have now waited almost 3 months, numerous phone calls, say they have the completed c... See more
Company replied
Why is it so difficult to reach someone from Customer Support? Recurring emails, calls, all without success to get basic things answered. Getting kicked out automatically trying to get a hold of so... See more
Company replied
Company details
- Health insurance agency
- Accident insurance company
- Car and Motor Insurance Agency
- Liability Insurance Company
- Life Insurance Agency
- Pet Insurance Company
Written by the company
Für die HanseMerkur als mittelständisches Unternehmen steht der Mensch im Mittelpunkt. Wir sind ein Personenversicherer mit Schwerpunkt Krankenversicherung und der Spezialität Reiseversicherungen. Die Produktpalette der HanseMerkur wird durch attraktive Risiko- und Altersvorsorgeprodukte sowie Schaden- und Unfallversicherungen abgerundet.
Contact info
Siegfried-Wedells-Platz 1, 20354, Hamburg, Germany
- 040 4119-0
- info@hansemerkur.de
- www.hansemerkur.de
2.4
Poor
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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GARBAGE INSURANCE DO NOT TAKE IT!
GARBAGE INSURANCE DO NOT TAKE IT!
HAVE A COMPLAIN FOR 2 MONTHS, NO SOLUTION YET
6 August 2018
Unprompted review
I would not recommend.
Signed up with Hanse for our family private healthcare here in Germany and so far experience has been very bad. Claims takes ages and they do whatever they can to not refund albeit we pay a huge amount every month for a family of five.
3 July 2018
Unprompted review
Not quite Dreadful Company
I am having the same experience as everyone else, written to them emailed them about a cancellation on a policy for my wife. I was insured with Saga paid in 12 days. 2 months on still waiting to hear back from this awful company apart from two badly written auto replies nothing.
I must add to my previous review. They have finally paid up in full which has surprised me as I have had no meaningful correspondence from them. Apart from a letter asking for my bank details.
10 April 2018
Unprompted review
CROOKS- same experience as everyone else here
same experience as everyone else here. they are basically crooks who charge you for a policy but then:
1. impossible to talk to them about claims - they leave you on hold forever
2. never respond to nor pay ouT legitimate claims
I am surprised the german government hasnt cracked down on them.
total fraud!!!
avoid at all costs because they give you a false sense of insurance coverage which you do not have
26 March 2018
Unprompted review
Absolutely disgraceful !!!!!!!!
Absolutely disgraceful !!!!!!!!
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!
They are going down big time , a bit like the football team that shares the same city as them.
Dishonest & Very Deceitful. 😟👎😟👎😟👎😟
25 January 2018
Unprompted review
This insurance is a joke
This insurance is a joke. I had an issue with my keys a few months ago and, despite a keys insurance, they are very sorry to not refund me because «I lost the keys by myself» HAHA. Please do not lose your time with this awful expensive and useless insurance.
9 December 2017
Unprompted review
DO not take out cancellation cover through RSD Travel
I also wish I had read reviews of this company as I wasted £90 taking out cancellation cover.No response for weeks until sent an Email.Then a letter in a scruffy hand scribbled envelope containing nothing but delaying tactics following which I sent a long explanatory letter 1 month ago. Needless to say no reply.You just give up. Jack.
28 October 2017
Unprompted review
No customer service. No money
It is taking months to BEGIN the claim process. I guess I wont see my money at all. I wouldn't recommended to anyone. Big mistake from my side, I should have read reviews before paying, as it has very bad reviews.
19 October 2017
Unprompted review
If you do Not want to have an …
If you do Not want to have an insurence, then hansemerkur is the Company you are looking for, if you like to talk on the Phone and send e-mails then hansemerkur is perfekt 4 you, but at the end you Will never see your Money. Good luck
12 September 2017
Unprompted review
Not recommended
I would not recommended this company. The refunds take a long time and the customer service is unacceptable rude and even hung up on me twice. Very disappointing.
8 July 2017
Unprompted review
Not worth it
I pay 60 euros per month for no coverage. I filed a claim months ago, and even after several e-mails and calls, nothing has been done. I will be switching soon.
17 November 2016
Unprompted review
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