Happicabs - Essex Taxi Service - Braintree Reviews 92

As always, the taxi turned up on time and was clean and tidy.

However, I was shocked by the topic of conversation initiated by the driver, which I felt bordered on racism.

The conversation was entirely steered by the driver and included comments that I found highly insulting towards a particular religion. Given that the driver had no knowledge of my own beliefs or background, this could easily have led to a very uncomfortable or heated situation. I was totally shocked by what he was openly suggesting.

While I appreciate the quality of the service itself, I do not feel that this type of conversation is appropriate in a professional setting and wanted to raise it as a concern.

Worst customer service ever. Over booking taxis , I pre booked my taxi the night before for the morning to make it for the train. it was gonna be 15 minutes late when I checked the tracker they send you.

I said I would miss my train , can we change this to witham, I said I’m not at fault for this mistake? You’ve done wrong you’ve left yourself short . Just no help at all avoid massively just use another taxi company

The actual driver was top notch can’t moan about the drivers just the customer service

I would give 2 1/2 stars if I could. The driver was very friendly but could not read English road signs. Did not follow the speed limits, even when clear. Would try Happicab again but would cancel if it was the same driver.

Booked cab and pre paid but unfortunately I had to cancel, whilst I paid 36.10 for the trip I was refunded 31.10 so needless to say I won't use this service again

Prompt arrival and friendly driver.

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite and engaged in a conversation on our journey. You could have a laugh with him.

From this and previse experiences this is the only taxi company we will ever use.

Very reliable and great service. Booked online, driver was outside my house early very efficient and polite. Will definitely booke again with Happicabs, thank you.

The lady very polite and friendly very good service

Very good he waited for me as I was running a bit late !

Excellent service. Brilliant.

Accepted a booking on the app which was subsequently cancelled with less than 15 mins until the scheduled pick up time. Monies paid are now tied up for 7-10 days leaving me stranded without means to now get to my destination. Sadly this is not the first time this has happened.

My driver was Gregory. I’ve had him once before and I’m pleased to say two times in a row he has been outstanding. Lovely guy. Very chatty, polite and funny. He deserves a pay rise!! Would defo recommend as a driver! Keep up the good work Greg and thank you!!

I thought I would give your firm a second chance as I was given the £5 credit from the last time you left my daughter's standing in the rain for 15 minutes as you were late, so booked a cab to take my daughter's to school this morning.
I booked it for 8.20am the cab wasn't enroute until 8.18 and arrived at 8.34am. You left my daughter's waiting for you again panicking and late for school! We had no communication again regarding the lateness. I am disappointed that I trusted you to deliver a service and you failed for the second time.
One of my daughters is autistic and was frantically calling me whilst I was at work panicking that the cab wasn't there and they were late. This is not on at all.

Punctual and respectful. Thank you!

Easy to book, good updates and driver called when outside. Great price for NYE too. Thanks

Our driver turned up early, which was nice. Very friendly. Nice conversation. Great journey. Thankyou. Will use you again

Driver was on time, car was very clean and driver was very polite. Excellent service

On time. Safe driving Direct route

Driver was in time very polite and friendly .