Happy Beaks Reviews 

266
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the bird food is always fresh and eagerly consumed by garden wildlife. Consumers also appreciate the competitive prices, great promotional offers, and straightforward ordering process, stating that packages consistently arrive promptly. Many people highlight the excellent service and emphasize that items are securely packaged to prevent any damage during transit. However, some people mentioned that their parcels got lost in the system, never arrived, or experienced unexpected delivery delays. A few reviewers also noted receiving incomplete items, missing products, or incorrect orders that caused frustration and required extra communication.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting high quality and great value for... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, frequently... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent bird food and reliable... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided. Many reviewers praise the competitive... See more

Order

People report mixed experiences with order processes and deliveries. While many reviewers praise the speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall experience is excellent in all departments, bird food, packaging and delivery. Only complaint is the delivery company leaves it outside if we are out, so if it’s heavy rain the peanuts a... See more

Rated 5 out of 5 stars

My order was delivered promptly and left in the safe place I requested. The birds are loving the food and we are seeing a bigger variety of birds than in the past.

Rated 5 out of 5 stars

Been buying wild bird food for a while from Happy Beaks, the birds love it, no waste and always the best quality. Delivery free and quick, and some great offers on usual purchases. Thank you.

Company replied

Rated 5 out of 5 stars

Great products, always good quality. From ordering to receiving my order was less than a week. Excellent service. Prices are competitive too!

Company replied


Company details

  1. #23 of 30 best companies in Seed Supplier
  2. #10 of 11 best companies in Bird shop
  3. #69 of 97 best companies in Garden

About Happy Beaks

Written by the company

Here at Happy Beaks we love all things feathered, and it gives us joy that everyday we can help birds live a healthy life. Our aim is to deliver the best quality bird food possible, as fast as possible and at the best price too!

Now more than ever, nature needs a helping hand, and that’s why we started Happy Beaks. By providing nutritious, high quality bird food at a price that is affordable to the masses, we can help you, help nature; and that feels great!

Of course we don’t want to give you just any bird feed, which is why, when it comes to our suppliers and bird food, we check, check and check again. Any feed or seed that comes through the doors of Happy Beaks, are and always will be, from the best bird food suppliers possible.

Happy Beaks offer next working day delivery with every order, as standard. Why? Because you wouldn’t want your birds to wait for their dinner, so we won’t make you wait for your delivery either.

Whatever your reason for using Happy Beaks, we’re just happy you’re here. By feeding the nature in your garden, you’re helping the world around us and doing something great!

From everyone at Happy Beaks, cheers!



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

266 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(266)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unhappy Beaks - Order failed to arrive twice and then out of stock

I placed an order for a bird feeder on 24 November. This was to be a Christmas present. I ordered some bird seed with it. This arrived a week later but no bird feeder. I queried it and was told a mistake had been made and a new feeder would be sent out, but I needed to wait 5 working days for this to arrive. A week later this had not arrived so I contacted Happy Beaks again. I was told it was now out of stock and would be a month before I could receive it. This will now not arrive in time for Christmas and is also out of stock / not able to be delivered in time from other sellers. I am very unhappy with the service I received. Unhappy beaks would be a better name for this company.

14 December 2020
Unprompted review
Rated 1 out of 5 stars

What a rotten company. Twice let down.

What a rotten company. We ordered bird food in Septembefor next day delivery. The delivery got lost???? & because we were going away had to re order when we got back by which time we were out of some of the food. Stupidly we again ordered from them over this last weekend expecting the delivery for Monday or Tuesday at the latest. Today is Thursday & we still don't know when it will be delivered. We are told there is a mistake on the address. I asked for compensation & none was offered. This is the last time I wil use this dour supplier. Worst service ever.

19 November 2020
Unprompted review
Rated 1 out of 5 stars

Next day delivery...yeah right!!

Trust pilot should give a no star option, wouldn’t give one star! Like others ordered for next day delivery, almost one month later still waiting!! Do not order from this company without checking first they can do what they say.

Update...contacted them yesterday to be advised today - why they couldn’t advise this upon order receipt or any other time in the intervening month I don’t know! - they’d be unable to supply order so a refunds been arranged. Will have nothing to do with this company again.

29 October 2020
Unprompted review
Rated 1 out of 5 stars

Unhappy experience

Happy beaks DO NOT delivery next day as promised.
11 day delivery and two separate deliveries.
Awful service. Will never order from them again.
I emailed them to ask how to leave a review and they said I would receive an invitation email shortly. Unsurprisingly I did not receive that email.
Do not consider this company. There are plenty other bird food companys to purchase from that do deliver when they say.

27 October 2020
Unprompted review
Rated 1 out of 5 stars

Think hard before you order from this company.

I Placed an order with this company 2/10/20 for 12.75kg sunflower seeds, this was advertised as free next day delivery, a week later still no sign so I contacted them to find out why, they said it was a warehouse problem, to cut a long story short, I had to contact them twice more and even had to remind them of consumer law, I cancelled my order and eventually, got a refund on the 20/10/20, the whole time this went on they still advertised free next day delivery for the same item as well as others, they are by far the worst company I have had dealings with for a very long time, you have been warned.

21 October 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting service would not…

Absolutely disgusting service would not recommend anybody using Happy Beaks, next day delivery!!!! I have now been waiting over a week for a refund as my seed was not sent.Perhaps Derek Whitsance will deal with this because he replies straight away to positive reviews so hopefully he also deals with negative reviews.

8 October 2020
Unprompted review
Rated 1 out of 5 stars

Fast delivery of the wrong items not…

Fast delivery of the wrong items not just once but three times, on a order of eight items only two were delivered correctly. Shambolic customer service. When given the returns label to send them back to them it is Clifford James returns department, one quick google of there name explains why this is such a poor company and should not be used. I would give it less than a star if i could. Even when the right products arrived the Two lantern nut feeders one of them is in perfect condition the other has vertical posts that are not straight they are all leaning to one side. For your own sake's use another company AVOID AT ALL COSTS.

8 August 2020
Unprompted review
Rated 1 out of 5 stars

The delivery service you pay for is…

The delivery service you pay for is nothing like what you receive. Ordered next day delivery by dx or royal mail.
Ended up with HERMES and still waiting. supposed to be delivered today But Hermes claim they are still waiting for my item.
Avoid these dishonest people.

22 July 2020
Unprompted review
Rated 4 out of 5 stars

Happy Beaks are competitive on price…

Happy Beaks are competitive on price and helpful if a problem occurs, even during these challenging times they have kept on delivering food for the birds in my garden. We have so many youngsters that I can almost not fill the feeders quickly enough and get a courus every morning asking where their breakfast is.

11 July 2020
Unprompted review
Rated 5 out of 5 stars

Great Value for Money, Feed & Delivery

We order our wild bird seed, mealworms and suet pellets solely from Happy Beaks. The quality is excellent. The prices are very good. Their website is easy to use, and checkout simple. Delivery, even in these trying times with Covid-19, remains on time & we have had no delays at all. Our wild birds love the food, and at present we have a number of fledglings brought by their parents to sample the delights of our bird feeders and hoppers. Would highly recommend this wonderful company.

11 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

THe web site is easy to navigate. The products were available at an excellent price. I find a variety of birds visit the garden when I use Happy Beaks seed and the suet blocks. Delivery is prompt and it is the site I prefer to buy from. Would recommend to anyone.

8 July 2020
Unprompted review

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