While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently finding them wrong, incomplete, or incorrectly prepared. The quality of the food was a major concern, with numerous complaints about items being cold, stale, dry, or otherwise unappetizing, and some even described the food as inedible. Reviewers also frequently encountered problems with the staff, citing rudeness, poor attitudes, and a general lack of interest in customer satisfaction. Conversely, a small portion of people felt satisfied with the service, describing employees as friendly, helpful, and providing excellent service. Some customers also noted that the food, when prepared correctly, was hot, fresh, and delicious, with particular praise for certain items like chicken strips and fries.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing significant disappointment regarding... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising employees for being friendly,... See more

Order

Users describe negative interactions with order, frequently reporting that their orders were wrong,... See more

Service

Consumers find service to be ambiguous, with some reviewers praising exceptional service, quick food... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Hardee’s restaurant in Tallahassee on capital circle NE had a dirty dinning room when I was there on 8-2-2025 at 11:47 am for lunch. The tables & seats were dirty, there weren’t any napkins to... See more

Rated 2 out of 5 stars

I seldom visit Hardees, but today I gave the location in Southport Richmond, Va, a shot. It was a mistake. The counter help was rude. The order was wrong & incomplete. How a national fast food chain... See more

Rated 2 out of 5 stars

Website does not work well. I had to abort it as it closes 1/2 h before the restaurant closes even though I was sitting in the parking lot and of course the store would not honor the on line prices.... See more

Rated 2 out of 5 stars

Longhorn Road Lynchburg VA employees have the worse attitude toward customers and each other that I have ever encountered in my 64 years. When the food came it was a cold egg sandwich with ice cold ch... See more


Company details

  1. Take away service
  2. Fast food restaurant
  3. Hamburger restaurant
  4. Online Food Ordering Service

Information provided by various external sources

Hardee's Food Systems Inc. is an American-based fast-food restaurant chain operated by CKE Restaurants Holdings, Inc.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(367)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Satisfied!

I stopped in Hardee's in Jesup Ga today at 10:00 am. I was very Satisfied the people were very friendly, polite, and very professional. The food was very good also. I give them 5 stars. I don't get a chance to dine at Hardee's because I live in the small town of Pembroke Ga. Please relate this email Jesup. Thank you. My receipt is #1506653-GA-Jesup.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Chicken Tenders FAR FROM TENDER !!!

We ordered two chicken tenders meals. First of all the tenders are so small and thin they should be called mini-tenders. And secondly they were so dry and shriveled up that they were not fit to eat. I actually believe that they had been cooked earlier and then dropped a second time. It was just horrendous. I am one who is pretty tolerant and I rarely return food for any reason. But this was just way beyond even my tolerance level. Food right now is just too expensive(2 meals $25.00) not to get your moneys worth. So I returned the food and had my money refunded. The issue comes down to management on the local store level. If the mgr doesn't care, no one else will. But much of the time it is due to a lack of PROPER training. Also the district supervisor is obviously not doing his job. This particular store is on the busiest road in Kernersville NC., but it is the least busy fast food restaurant on that road. That says a lot about the quality of food and service. And ultimately the buck stops with corporate. It is obvious that your standards have fallen off dramatically, and it is being reflected at the individual store level. I have always enjoyed Hardee's chicken tenders, until today. You have just lost another customer.

5 May 2024
Unprompted review
Rated 1 out of 5 stars

-5 star

they let you go to hadees.com to order then they let doordash come pick it up and when your missing 15.00 worth of food doordash nor hardees want to fix the problem they keep giving me the run around neither will replace the food nor give me my money back they just keep blaming each other and they seem to not care about fixing this issue they charged my card and will not fix it my order #26499208280031232

1 May 2024
Unprompted review
Rated 1 out of 5 stars

2Piece of bread with a chicken@ a premium price.Very bad experience.

A 2 piece bread with a chicken piece stuffed and wrapped up without anything tasty or good to have.
Extremely disappointed and will never recommend the one I tried today,Frisco double chicken box large.
Waste of money 💰,hardly that would cost around 5 dirham/1.5$ in local tea shops if bought.
Cheap food with premium price and nothing to say more..

30 April 2024
Unprompted review
Rated 1 out of 5 stars

Hardees Decatur IL

The customer service at that restaurant was horrible! The girl that worked the drive thru was rude. I have been to this restaurant twice and was pulled forward both times after placing my order. They were not busy and I waited at least15 minutes for my order . The same girl brought my order out to me and walked back into the building. She didn't smile, or say " thank you ". The same girl waited on me both times and her attitude was the same. I would never go there again!!!

29 April 2024
Unprompted review
Rated 1 out of 5 stars

Batesburg-Lewisville SC April 2024

Batesburg-Lewisville SC April 202, young lady working the front register is absolutely Rude to every single customer in line. RUDE. HORRIBLE SERVICE. Apparently she is the daughter of the employee at the window.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

I wanted to give no stars

I wanted to give no stars, but it will not let you.
I made a $20+ order online and got all the way through and paid for it and it told me to pick up at a certain time. My daughter went to pick it up and they said there was no order. If I wanted an order I would have to order and pay (again) Hardee's you have lost my business and I will tell everyone I know.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

First you cannot look at a menu online…

First you cannot look at a menu online without downloading there SCAM AP this is only done to collect information and sell it ! Read the cookie acceptance. Just because you decline the box to not sell your information if you accept the cookies then these scum bags will sell your information!! Quit giving your information away people especially to people who have absolutely no reason to have it !!

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Great fast food

I visited the Stevensville Maryland Hardee's on April 15th and Hardee's is my go-to place for breakfast, the food is always fresh and the staff is always very friendly. Becky, Beth, Clint and Nikki are always very friendly and always take care of their customers.
Joe W.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

I went to the Hardee’s in Lake Alfred…

I went to the Hardee’s in Lake Alfred Florida, I should have known better last time I went the quality of the food was bad. Well I don’t know if the quality of the food is any better because this time I never received my food. It was about 15 minutes before lunch was to begin I placed my order and stood and stood waiting for my food. There were about seven people in the food preparation area all looked lost. Then I heard they were out of biscuits. They had cars in the drive thru waiting for their food. No one was telling people waiting for their food anything finally after standing for fifteen minutes I just walked out. The funny thing is I went to the dollar store was standing in line to pay for my stuff I turned around and started to talk to a Twenty year old girl, told her what had happened she told me that Hardee’s is bad and she tells everyone to avoid it. I did enjoy my nine dollar soda and can tell you this I will never go to that Hardee’s again.

13 April 2024
Unprompted review
Rated 2 out of 5 stars

No one acknowledged or said anything…

No one acknowledged or said anything while standing at the counter at breakfast time, to say anything. Or acknowledge what I needed. There was 1 person working drive-thru and counter and instead of the drive through person saying, I'll be with you. Nothing was said multiple customers left and she seemed aggravated when you had to ask her anything that you needed. I get being short staffed, but this happens every time.So maybe someone is needed for counter and someone is needed for drive through because not acknowledging the customer while they're waiting, then people are standing there.And of course they're going to get aggradated festus location

13 April 2024
Unprompted review
Rated 1 out of 5 stars

My name is April I was the new GM at…

My name is April I was the new GM at south Williamson Hardee’s this place is a joke - the district manager is a joke she doesn’t care about nothing but herself / we weee all making her job a lot better and a lot less stressful .. we have been told we was getting a new heating unit during the winter it was so cold and we had to work in it you could see your breathe inside the stores - it was so cold customers complained yet still no heating and coping init .. we were told to go buy heaters at Walmart untill it was fixed .. ice machine is down ice cream machine is broke pop machines doesn’t work Properly freezer doesn’t freeze the way it shouid just unreal !!! My employees and myself killed ourselnes trying to maintain and keep that store up and running we love our customers… this was the worst experience I’ve ever had with a job unreal and it’s sad that the owner doesn’t know what’s going on that’s a forsure I hope they find out who this Monica really is she isn’t no district manager of any kind that’s forsure 4-9-24 was inspection day and we got marked for everything not working right and properly !! My employees walked out cause she gave them a choice to work with the assistant manager from previous past that was let go and they needed her to clean up there mess so all my employees 9 walked out - what kind of boss would I be if I stayed —— I think that should speak for itself … I also quit and walked out with them !! They didn’t deserve this and neither did I

9 April 2024
Unprompted review
Rated 3 out of 5 stars

Not bad!!

The food was good, but found the burger was just messing, the tacos are good but could use better hot sauce and there isn't crap in the little packets, fries are decent, the restaurant was clean and the staff was very friendly...I will come back. If the burger wasn't so messing I would have given them a 4, but people do eat in the car, I would not recommend this unless you get it plain..

6 April 2024
Unprompted review
Rated 1 out of 5 stars

All 3 coffee pots were lukewarm

All 3 coffee pots were lukewarm, Frisco was cold along with the Hash Round.
This has to be the worst meal I’ve ever had at Hardee’s.
Store Hope Mills Rd, NC. #1502744
Order #237743
April 6 2024

6 April 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look