Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beat my expectations in all aspects. Millie Norris was extremely helpful in solving my issues. I wasn’t expecting it to be solved so promptly and effectively. Very grateful to Millie’s solution orient... See more
Company replied
Having used Hardsoft Limited for 10 years or so I highly recommend their service, both Hardware and support. Many times we have been assisted and kept our IT running through lots of mishaps and issues... See more
Company replied
I had an issue with my laptop, and HardSoft arranged for it to be collected, with a loan device delivered at the same time. They managed to fix the issue with my laptop and again arrange delivery and... See more
Company replied
Company details
- #7 of 49 best companies in Computer Hardware Company
- #7 of 36 best companies in Leasing service
About HardSoft - Devices for Teams
Written by the company
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Contact info
The Old Barn, CM21 9AE, Sawbridgeworth, United Kingdom
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Morgan was on the ball
Morgan was very quick to resolve the query i had about our leasing arrangements. one call solved everything. very impressed again with the service from Hardsoft.
20 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Dave,
Thank you for taking the time to leave us such a fantastic review!
We truly appreciate your feedback and your continued confidence in HardSoft. We look forward to supporting you again in the future!
Best regards,
The HardSoft Team
Shaun has been fantastic to work with
Shaun has been fantastic to work with, very communicative and quick to respond. Would highly recommend.
16 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Andy,
Thank you for taking the time to leave us such a great review.
We really appreciate your recommendation and your trust in HardSoft. If there's anything we can help you with in the future, please don't hesitate to get in touch.
Best regards,
The HardSoft Team
10 years of loyalty rewarded with poor service
Having been a customer for over ten years, customer service has tanked in the last couple of years. One lease cost us over £600 due to not being correctly closed down by Hardsoft, and excessive end of lease costs being levied. Very disappointing customer service which does nothing to reward loyalty
13 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
I’m genuinely sorry to hear how disappointed you are. Having been a HardSoft customer for over ten years, I completely understand why you feel frustrated, especially as ownership of equipment has previously been transferred to you without charge at the end of your agreements.
As you have had other active agreements with us in the past, ownership has historically been passed free of charge as a gesture of goodwill.
However, as this is now your final agreement with us, a notional fee of £59 is applicable as you wish to keep the Surface Laptop rather than return it.
I've worked with Hardsoft for over 10…
I've worked with Hardsoft for over 10 years and they have never let me or my customers down a single time. Katie, Ryan and the rest of the team are great to deal with, a credit to the company.
2 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Andy,
Thank you for your fantastic review and for trusting HardSoft for over 10 years. We're incredibly grateful for your continued loyalty.
We truly value your partnership and look forward to supporting you for many more years to come.
Best regards,
The HardSoft Team
Great service, value and communication
Great service, great value, great communication. We never look elsewhere, highly recommended.
2 July 2026
Reply from HardSoft - Devices for Teams
Hi Tom,
Thank you for your fantastic review and for taking the time to share your experience with HardSoft.
Your recommendation means a great deal to the team, and we truly appreciate your continued support. We look forward to working with you again whenever you need us.
Best regards,
The HardSoft Team
Quick and efficient repair service
Quick and efficient repair service. Super easy to arrange - Shaun was amazing, keeping me up to date all the way through - very much appreciated 🫶
2 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Jo,
We're so pleased to hear that you had a great experience with our repair service!
We really appreciate your feedback and look forward to supporting you again whenever you need us.
Best regards,
The HardSoft Team
Fantastic support from Morgan
Fantastic support from Morgan, quick and helpful reply
1 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Amy,
Thank you for taking the time to leave us a 5-star review!
We appreciate you for choosing HardSoft. We look forward to supporting you again in the future!
Best regards,
The HardSoft Team
Very quick and efficient
Morgan was very quick and efficient with attending to my enquiry. Customer service from HardSoft has been 5/5 for the last 2 years with them
30 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi there,
Thank you for taking the time to share your feedback.
We truly appreciate your loyalty and look forward to continuing to support you for many more years to come.
Best regards,
The HardSoft Team
Great service
Shaun was quick, efficient and very polite. He handled our repair request rapidly. Great job.
1 July 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Chamberlaine,
Thank you for taking the time to share your feedback.
We’re grateful for your support and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Good Service
Prompt responses, updates as required and friendly service from Millie Norris, thank you for your help with our issue.
30 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Graham,
Thank you for taking the time to leave us such a kind review.
We really appreciate your support, and if there's anything else we can help with in the future, please don't hesitate to get in touch.
Best regards,
The HardSoft Team
Reply from HardSoft - Devices for Teams
Hi Jason,
Thank you for your fantastic review! We're delighted to hear you've had another great experience with HardSoft.
Your continued trust and recommendation mean a great deal.
We look forward to supporting you again in the future!
Best regards,
The HardSoft Team
Had an issue with a cracked screen on…
Had an issue with a cracked screen on my MacBook - the repair process was handled well by Megan
19 May 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Rodger,
Thank you for taking the time to share your feedback.
We really appreciate your support, and if there's anything else we can help with in the future, please don't hesitate to get in touch.
Best regards,
The HardSoft Team
Outstanding Customer Service from Millie
Millie was incredibly helpful and stayed on top of the issue until it was fully resolved. Her follow-up and dedication were outstanding. Amazing customer service—thank you, Millie!
23 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Fatima,
Thank you for taking the time to share your experience with us.
We truly appreciate your support and for choosing HardSoft. Please don't hesitate to reach out if there's anything else we can help you with in the future.
Best regards,
The HardSoft Team
Millie was great, thanks!
Millie was great - very quick and clear in her communications and we got our issue sorted very promptly. She followed up, was attentive and made sure that the whole process was as easy possible for us.
18 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Iwan,
Thank you for taking the time to share your experience.
We truly appreciate your support and are grateful that you chose HardSoft. Please don't hesitate to get in touch if there's anything else we can help with in the future.
Best regards,
The HardSoft Team
Lovely to work with
Everyone I've dealt with at Hardsoft have been very helpful and informative - always polite and efficient - they come across as a very friendly team. A big shout out to Katie and Morgan - thankyou for looking after us.
1 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Tracey,
Thank you for taking the time to share your experience with HardSoft.
We truly appreciate your support and look forward to continuing to work with you in the future.
Best regards,
The HardSoft Team
Thank you Millie
Thank you Millie! - my new charger arrived promptly. Thank you I'm happy I have such a great team.
22 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Raluca,
Thank you for taking the time to leave us a review.
We truly appreciate your continued trust in HardSoft. We're always here whenever you need us.
Best regards,
The HardSoft Team
iPad repair
Spoke to Shaun regarding 2 iPads that had just been repaired. He then dealt with questions I had about 3 other tickets and resolved them straight way
18 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Matthew,
We appreciate you taking the time to share your experience.
We value your business and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Megan is so helpful and friendly
Megan is so helpful and friendly - brilliant at her job!
16 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Lizzie,
Thank you for taking the time to leave such a wonderful review.
We appreciate your support and we look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Service was very responsive and quick…
Service was very responsive and quick as well and they provided regular updates so all in all it was a good service. Special mention to Millie Norris who was really helpful and very supportive
11 June 2026
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Jeffery,
Thank you for taking the time to share your experience with HardSoft.
We truly appreciate your feedback and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Fantastic experience with Taishal
Fantastic experience with Taishal, Chloe and the team that look after all our requirements. Prompt communication and a willingness to always go the extra mile.
9 June 2026
Reply from HardSoft - Devices for Teams
Hi Matthew,
Thank you for taking the time to share your feedback.
We truly appreciate your support and look forward to continuing to assist with your business and technology requirements in the future.
Best regards,
The HardSoft Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.