HardSoft - Devices for Teams Reviews 

1,648
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally quick and efficient technical support when dealing with damaged devices or unexpected hardware issues. People deeply appreciate the attentive communication, proactive status updates, and smooth leasing process that consistently keeps their business technology running without troublesome downtime. Some reviewers were not happy with the declining customer service quality, specifically mentioning poor communication, unhelpful responses, and confusing terms regarding their ongoing device leases. These consumers felt that the overall assistance failed to properly reward their long-term loyalty or address their specific inquiries satisfactorily.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting a welcoming, friendly, and highly... See more

Service

Customers had positive experiences with service, frequently praising the helpful and attentive staff who make... See more

Customer service

Users describe positive interactions with customer service, often highlighting prompt responses and helpful... See more

Response time

People report positive experiences with response time, frequently praising the team for incredibly quick... See more

Product

Reviewers mention positive feedback about product quality, noting that items are top quality and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beat my expectations in all aspects. Millie Norris was extremely helpful in solving my issues. I wasn’t expecting it to be solved so promptly and effectively. Very grateful to Millie’s solution orient... See more

Company replied

Rated 5 out of 5 stars

Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... See more

Company replied

Rated 5 out of 5 stars

Having used Hardsoft Limited for 10 years or so I highly recommend their service, both Hardware and support. Many times we have been assisted and kept our IT running through lots of mishaps and issues... See more

Company replied

Rated 5 out of 5 stars

I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... See more

Company replied


Company details

  1. #7 of 50 best companies in Computer Hardware Company
  2. #7 of 36 best companies in Leasing service

About HardSoft - Devices for Teams

Written by the company

With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.

We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.

It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.

HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.

Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.

Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change

We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.

Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?

If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,648)

175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hardsoft's efficient service.

Hardsoft have always supplied our computers and we always go back to them to upgrade. Very good, quick and efficient service.

16 April 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi John,

Thank you for your continued trust and loyalty to HardSoft.

We truly value your ongoing partnership and look forward to continuing to support your technology needs in the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

great service thanks

9 April 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Tim,

Thank you for taking the time to share your experience.

If there’s ever anything more, we can support you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Fantastic Services

Everything was done so quickly and smoothly! Great service by Megan :)

30 March 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Rikae,

We’re delighted to hear that your experience was quick and seamless.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Been with HardSoft for over 10 years

Been with HardSoft for over 10 years, very competitive pricing, great service and business.

31 March 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Gareth,

Thank you for your continued trust and loyalty over the past 10 years.

We look forward to many more years of working together.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Seamus,

We really appreciate your feedback, thank you for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out - we’re always here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent Service and Reliable Products

I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quickly and efficiently they handle any issues. Highly recommended.

25 March 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Alessandro,

Thank you for your continued trust in HardSoft!

Your kind words and support are appreciated, we’re always here to ensure everything runs smoothly for you.

Thanks again for your recommendation - we look forward to supporting you again soon.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

10 Years + of being a happy customer

I've been a hard soft customer for over ten years, and it's because they are really responsive. Even though there was a problem with my new Mac, it was swapped immediately.

24 March 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Emma,

Thank you for your continued trust and loyalty over the past ten years.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent Customer Service

I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been both dependable and easy to work with, making life easy when you need it most.

23 March 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Chris,

Thank you for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
HardSoft Computers

Rated 5 out of 5 stars

Very reliable

Good customer service, very reliable and quick to help with no delay.

4 March 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Grey,

Thank you for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
HardSoft Team

Rated 5 out of 5 stars

Good Service!!

Michelle is really helpful.

19 March 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Elyse,

Thank you for taking the time to share your feedback.

If there’s anything further, we can assist you with, please don’t hesitate to reach out.

Best regards,
HardSoft Team

Rated 5 out of 5 stars

Easy

Easy, professional, speedy.

2 March 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Maseru,

We appreciate you taking the time to share your feedback and we look forward to supporting you again in the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Great Service

S Naidoo was super helpful, in replacing my faulty laptop, and got me back up and working in less ta
han 48 hours. Thank you!

23 February 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Emma,

Thank you so much for your kind words and for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out. We truly appreciate your support.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Easy to order

Easy to order, great communication and fast delivery of equiptment !

27 February 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Karen,

Thank you so much for your wonderful review!

We’re delighted to hear that your ordering experience was smooth and straightforward.

We look forward to supporting you again in the future!

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient
Service received from the team was excellent, keeping us in touch and up to date with the order and delivery constantly.

27 February 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Secon,

Thank you for taking the time to share your experience with us.

Your feedback means a great deal to us, and we truly appreciate your support. If there’s ever anything more, we can assist you with, please don’t hesitate to reach out we’re always here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Very Smooth Coms and Quick Replies

Very Smooth Coms and Quick Replies

Michelle Airley helped me on my case to get a laptop checked and then returned quickly.

27 February 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Max,

Thank you for taking the time to share your feedback.

We truly appreciate your support and look forward to assisting you again whenever you need us.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent as always.

We have dealt with Hardsoft for MANY years and have always enjoyed excellent and friendly service. On this occasion, Michelle excelled in helping to get my laptop up and running again after the screen failed.

24 February 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Blair,

It truly means a great deal to receive feedback from someone we’ve had the privilege of working with for so many years. Your continued trust and loyalty to HardSoft is something we value deeply.

Thank you not only for your kind words but for the many years of partnership and collaboration. It’s always a pleasure working with you and we look forward to continuing to support you well into the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Great service provided by Shenequa.


Shenequa provided a prompt resolution and dealt with my concerns adequately.

17 February 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Rohin,

Thank you for taking the time to share your feedback.

If there’s ever anything further, we can assist you with, please don’t hesitate to get in touch.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

This is honestly the most efficient…

This is honestly the most efficient company I have ever delt with . They offer good deals too and nothing is too much trouble, they offer solutions effectively and efficiently. Would highly recommend.

20 February 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Jill,

Thank you for your fantastic review!

Your recommendation truly means a lot to our team. If there’s ever anything more, we can support you with, we’re always here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Great

Great - quick service, and received all devices within days, when we anticipated a couple of weeks! Very happy with the service

20 February 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Zasbi,

Thank you for taking the time to share your feedback.

If there’s ever anything more, we can assist you with, our team is always here to help.

Thanks again for choosing HardSoft.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Just great.

20 February 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi David,

Thank you for taking the time to share your experience.

If there’s anything more, we can do for you, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look