Beat my expectations in all aspects. Millie Norris was extremely helpful in solving my issues. I wasn’t expecting it to be solved so promptly and effectively. Very grateful to Millie’s solution orient... See more
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Review summary
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Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... See more
Company replied
Having used Hardsoft Limited for 10 years or so I highly recommend their service, both Hardware and support. Many times we have been assisted and kept our IT running through lots of mishaps and issues... See more
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... See more
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Company details
- #7 of 50 best companies in Computer Hardware Company
- #7 of 36 best companies in Leasing service
About HardSoft - Devices for Teams
Written by the company
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Contact info
The Old Barn, CM21 9AE, Sawbridgeworth, United Kingdom
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4.9
Excellent
2k reviews
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Reply from HardSoft - Devices for Teams
Hi Jo,
Thank you so much for your kind words! We always aim to make the leasing process as simple and stress-free as possible.
Thanks again for choosing HardSoft. We look forward to supporting your tech needs in the future.
Warm regards,
The HardSoft Team
Couldn't fault the service
Great communication and speedy turn around with my new equipment, thank you!
13 October 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Josephine,
Thank you so much for your lovely review! We’re thrilled to hear that you were happy with our communication and the quick turnaround on your new equipment.
If you ever need any support or have questions about your device, our team is always here to help.
Best regards,
The HardSoft Team
Great, friendly service
Had some issues with a laptop that was misplaced on the way back to Hardsoft. Michelle kept us fully informed, and rectified the situation extremely quickly. Thoroughly recommend. We have been using Hardsoft for years, and have always had an A+ experience.
30 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Wayland,
Thank you so much for taking the time to share your experience and for being such a long-standing customer! We’re sorry to hear there was an issue with your laptop return, but we’re delighted that Michelle was able to keep you updated and get everything resolved swiftly.
Your continued trust in HardSoft means a great deal to us, and it’s wonderful to know that you’ve consistently had an A+ experience over the years. We really appreciate your recommendation and look forward to supporting you and your team again soon!
Best regards,
The HardSoft Team
Really good response time
Really good response time, excellent customer care.
26 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Sravan,
Thank you for your kind words and 5-star review! We’re delighted to hear that you were pleased with our quick response and customer care. Providing a seamless and supportive experience for our customers is always our top priority.
If there’s ever anything more, we can do for you, please don’t hesitate to get in touch - we’re always happy to help.
Best regards,
The HardSoft Team
Great service
Great service, quick pick up and delivery. Identified the problem with the laptops very quickly and fixed the issues. Great communication throughout
22 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Laura,
We’re delighted to hear that our team was able to quickly identify and resolve the laptop issues for you. Providing efficient service, fast turnaround, and clear communication is exactly what we aim for, so it’s great to know we hit the mark.
We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
I’m disappointed with the service from…
I’m disappointed with the service from this company. They accepted payment and confirmed they would deliver the computers, but later informed us that they couldn’t meet the agreed delivery date. This was both inconvenient and unprofessional.
8 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Vanessa,
We sincerely regret that our service did not meet your expectations. Upon reviewing your case, we noted that your lease approval and paperwork were processed promptly, and the payment taken was for the first month's rental, not the total equipment cost. This is a standard part of our finance procedure.
Our email records indicate that our salesperson, Tom, maintained clear and consistent communication regarding the delivery dates. Although we were unable to meet the initial delivery date, we provided updates at each step. Once it became evident that we could not complete the delivery within your required timeframe, the lease was cancelled, and the initial rental payment was refunded.
We take these matters very seriously, and we appreciate your feedback as it helps us enhance our services. However, in this instance, we believe that Tom was transparent and made every effort to meet the delivery date, keeping you informed of any delays.
Best regards,
The HardSoft Team
top-notch
We have been their customer for several years now and the service is just top-notch! friendly, fast, and reactive!
1 October 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Good to see The Trampery team at our recent Apple Event at Apple European HQ in Battersea! Thanks for the loyalty.
Great, prompt service
Once initial email problems were resolved, the HS team were very quick to suggest tests we could perform, and when those failed they sent out a replacement unit immediately. Great service.
2 October 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Dan,
Thank you for sharing your experience! We’re thrilled to hear that our team could quickly guide you through the tests and provide a replacement unit without delay. Providing fast, reliable support is exactly what we aim for, and it’s great to know it made a difference for you.
If you need any further assistance, don’t hesitate to reach out—we’re always here to help.
Best regards,
The HardSoft Team
Great service
Great service, fully kept in the loop for a repair which went smoothly
30 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Paul,
Thank you for sharing your experience! We’re so pleased to hear that the repair process went smoothly and that you felt fully informed every step of the way.
Our team works hard to ensure transparency and efficiency when it comes to repairs, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Excellent
Excellent. Fast and professional service from Danielle and her team. Thanks!
30 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi The Trampery Tottenham,
Thank you so much for your kind words! We’re delighted to hear that Danielle and the team delivered a fast and professional service for you. Providing a smooth and supportive experience is exactly what we aim for, and your feedback means a lot to us.
We really value your partnership and look forward to continuing to support your team in the future.
Best regards,
The HardSoft Team
Reply from HardSoft - Devices for Teams
Hi Max,
Thank you so much for taking the time to leave us a review. We’re delighted to hear that you found our service quick and helpful - that’s exactly what we aim for!
If you ever need further support or have any questions, please don’t hesitate to get in touch with our team. We’re always here to help.
Best regards,
The HardSoft Team
Grace has been amazing in keeping us…
Grace has been amazing in keeping us updated with our orders, providing options and giving us confidence in leasing for our first time as an organisation
26 September 2025
Reply from HardSoft - Devices for Teams
Hi Brian,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Grace has been able to guide you through your first leasing journey and provide the support and confidence you needed.
We look forward to continuing to support your organisation and being a trusted partner as your needs grow.
Best regards,
The HardSoft Team
Great Support
Great Support
Had small issue with laptop Michelle got an engineer out to us and got us back up and running with zero impact to the business
25 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Ed,
Thank you for your kind words and for taking the time to leave us a review. We’re so pleased Michelle and our engineering team were able to resolve the issue swiftly and keep your business running smoothly. Minimising downtime is always our top priority, and it’s great to hear that we delivered on that promise for you.
We look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Megan was great at responding to my…
Megan was great at responding to my questions.
The service was a bit confusing bc I didn't know whether it was delivery or collection bc diff things were written in ddiff places, but overall happy!!
17 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Dear Customer,
Thank you for taking the time to share your feedback. We’re so pleased to hear that Megan was able to help answer your questions quickly.
We’re sorry to hear there was some confusion around delivery and collection information. Your comments are really valuable, and we’ll review the wording across our communications to make sure things are clearer moving forward.
We’re delighted you’re happy overall and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Stephen was really helpful
Stephen was really helpful, knowledgable and kept us up to date all the time
19 September 2025
Reply from HardSoft - Devices for Teams
Dear Karon,
Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Stephen was able to support you so well throughout the process. Keeping our customers informed and making things as smooth as possible is exactly what we aim for, so it’s great to know this came across in your experience.
If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
The HardSoft Team
Ready to help and highly supportive
Ready to help, quick response
15 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Olawumi,
Thank you for your 5-star review! We're so pleased to hear that our team was able to assist you quickly and efficiently. At HardSoft, we pride ourselves on being ready to help whenever our customers need us, so it’s great to know this was your experience.
We appreciate your feedback and look forward to supporting you again in the future.
Best regards,
The HardSoft Team
Excellent communication throughout and…
Excellent communication throughout and traceability regarding progress.
8 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Ryan,
Thank you so much for your kind words! We’re really pleased to hear that you found our communication clear and the progress easy to track throughout the process. At HardSoft, keeping our clients informed and supported every step of the way is something we take great pride in.
We truly appreciate your feedback and look forward to continuing to support you in the future.
Best regards,
The HardSoft Team
Outstanding Customer Service and Fast Replacement
I had an issue with my charger and reached out to customer support. The team was excellent—very professional, responsive, and fast in addressing my concern. They kept me updated throughout the process, and I was impressed by how quickly they arranged a replacement. I received it much faster than I expected, which shows how dedicated they are to customer satisfaction. Great experience overall, and I really appreciate their outstanding service!
11 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Caterina,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that our team could quickly resolve the issue with your charger and keep you updated throughout the process. Providing fast, reliable, and professional support is something we really value, so it’s great to know this came through in your experience.
Thanks again for choosing HardSoft - we’re always here to help whenever you need us!
Best regards,
The HardSoft Team
Good service and personalised help
Very efficient and personalised service.
6 September 2025
Unprompted review
Reply from HardSoft - Devices for Teams
Hi Jayne,
Thank you so much for sharing your feedback! We’re thrilled to hear that you found our service both efficient and personalised. It’s wonderful to know that our team made a positive difference to your experience - that’s exactly what we aim for at HardSoft.
We truly appreciate your support and look forward to being here for all your future tech needs.
Best regards,
The HardSoft Team
Great service as usual
Great service as usual - our go-to supplier for device leasing
2 September 2025
Reply from HardSoft - Devices for Teams
Hi Ian,
We’re delighted to hear that you continue to receive great service and that HardSoft remains your go-to supplier for device leasing. At HardSoft, we pride ourselves on making IT leasing simple, flexible, and reliable for our customers.
We look forward to continuing to support you and your business needs!
Best regards,
The HardSoft Team
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