Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very... See more
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In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’... See more
Company replied
The product is beautiful. It is like a piece of jewellery. A nice balance, between masculine and feminine. Meaning the choice of medium, being a metal ( is the masculine) and the finish in gol... See more
I had a problem, sent an email, and 3 months later am still waiting a response. After posting this review, I had a reply on 24 July asking me what the problem was. I found the email I had sent -in... See more
Company replied
Company details
About Harmony
Written by the company
Harmony Store is the UK’s leading premium sexual wellness retailer.
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Contact info
99a Charing Cross Road, WC2H 0DP, London, United Kingdom
- 020 7434 2646
- hello@harmonystore.co.uk
- www.harmonystore.co.uk
4.0
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Fantastic customer service
Fantastic customer service. I would highly recommend Harmony. The toys helped my partner and I create some mind-blowing memories!
Thanks again Maxine and Harmony. Xxx
15 October 2022
Unprompted review
Reply from Harmony
Hi Kieran,
Thank you for your amazing feedback, we really do appreciate it.
We're very pleased to hear you was able to receive excellent customer service from us and the our product was a great experience for you!
We do hope you shop with us again soon.
Have a lovely day!
Had a mix up with delivery not very…
Had a mix up with delivery not very easy to do online returned item as was not suitable and still waiting for refund
7 October 2022
Reply from Harmony
Hi Kay,
Thank you for your feedback.
We can confirm you was contacted regarding your address issue and this was solved straight away, we also advised you how to return and you was refunded within 1 working day of us receiving your return.
If would like to discuss with us further please do not hesitate to contact us at 'hello@harmonystore.co.uk'.
Kind regards,
Harmony
Reply from Harmony
Good morning,
Thank you for your feedback.
We're happy to hear you have experienced good service from us.
If you do have any further issues, please do not hesitate to contact us.
We hope to have you shop with us again soon!
Have a lovely day.
There were some parts missing from my…
There were some parts missing from my order, i contacted customer service , they were brilliant could not be more helpful, very quick response 10/10.
6 October 2022
Unprompted review
Reply from Harmony
Good afternoon,
Thank you for contacting us with your feedback.
We're very pleased to hear that you experienced good customer service with us.
If you do have any further issues, please do not hesitate to contact us back.
We hope to have you shop with us again soon!
Have a lovely day!
Quick delivery well packaged excellent…
Quick delivery well packaged excellent all round service
20 September 2022
Reply from Harmony
Good afternoon,
Thank you for your feedback, we really do appreciate it.
We're happy to hear your order arrived on time and you're pleased with the product.
We hope to have you shop with us again soon!
Have a great day!
Reply from Harmony
Good morning,
Thank you for contacting us with your feedback, we really do appreciate it.
We're pleased to hear you are happy with the customer service you have received from us.
Have a great day!
Reply from Harmony
Good afternoon,
Thank you for your feedback, we really do appreciate it.
We're pleased to hear the product was to your liking and arrived on time for you. We do aim to provide exceptional service to all customers.
Have a lovely day and we hope to have your custom again!
Reply from Harmony
Good afternoon,
Thank you for your feedback, we do appreciate it.
We do aim to provide exceptional service to all customers, we're happy to know you received this from our staff.
Have a great day!
Great customer service and fast…
Great customer service and fast delivery. The quality top notch as always.
29 August 2022
Reply from Harmony
Good afternoon,
Thank you for your feedback.
We're very pleased to hear that you are happy with our customer services and the speedy delivery of your order.
We hope to have you shop with us again soon!
Have a lovely day.
The products are what I expected
The products are what I expected, delivery time was rather quick.
The only downside is for such a small order I didn't need to recevie a box. I believe a bubble envelope would suffice. Nonetheless, happy with the shopping at this store.
3 September 2022
Reply from Harmony
Good afternoon,
Thank you for your feedback.
We're happy to hear you are happy with the products and the delivery service.
We will ensure to take your feedback on board regarding the packaging of the item.
We hope to have you shop with us again soon!
Have a great day.
Great fast service and well packaged.
1 September 2022
Reply from Harmony
Good morning,
Thank you for your feedback.
We're happy to hear you are happy with the products and the delivery service.
We hope to have you shop with us again soon!
Have a great day.
Big thank you to the staff at Oxford St Branch :)
I would like to say a big thank you for the great the customer service and overall treatment I received at Harmoney Sex Store in Oxford Street.
The customer service was second to none and the products I bought are great! 😍
All the staff that helped with with my purchases were lovely, but I'd like to write a special thank you to Christian, Jamie (the menager) and Katie. These 3 were very helpful and pleasant to speak to. Great people!
I will hopefully be visiting again in the near future.
Once again thank you guys 😊
23 August 2022
Unprompted review
Easy to use website.
21 August 2022
No Worries top company indeed.
19 August 2022
Package arrived quickly
Package arrived quickly. Unfortunately one of the items ordered arrived damaged.
16 August 2022
Reply from Harmony
Hi Ela, Sorry one of the items was damaged. I'm going to reach out to you via email and hopefully resolve the issue with you. Speak soon Maxine.
Poor quality items
Poor quality items, items arrived without all the advertised extras / spares, however if you have removed them from the packaging you can’t return them !, so you have no idea there are bits missing until you open the product !! First and last time with this company
16 August 2022
Reply from Harmony
Hi Mathew Sorry your unhappy with the order. We clearly state that if you have any problems with your order please contact us at hello@harmonystore.co.uk and we will resolve any issue with your order. Obviously if bits are missing you need to contact us. I'm going to email you and hopefully we can resolve the issue, we don't like to leave our customers unhappy. Speak soon Maxine.
Discrete as Stated
Completely discrete delivered by dpd the box was a bland brown box no company logo or name, only writing was on the label and nothing on the label would give it a way
16 August 2022
Unprompted review
great experience
great experience - arrived as promised.
great job....***harmony store***
12 August 2022
Excellent !!
Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very quickly , and items exactly how described and excellent quality etx ,
Thank you Harmony ! We are 2 very happy first time customers !
11 August 2022
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