Harper Macleod LLP Reviews 

225
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and informative. Reviewers frequently highlight the exceptional service, noting that the team kept them updated at every stage and explained complex processes clearly. Many people appreciated the efficient handling of their claims, which often resulted in better outcomes than expected and provided peace of mind. The company's prompt response times and supportive approach were also highly valued, making potentially stressful situations much smoother.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting clear and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig has been handling our case for over a year and he has been nothing but the best. Craig has kept us informed about the progress from start to finish, every update was communicated to us w... See more

Company replied

Rated 5 out of 5 stars

Kate and Aileen were fabulous helping with my purchase as a first time buyer in Edinburgh. The vetting process was upfront and very quick even with overseas parties. Aileen was supportive and efficien... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (s... See more

Company replied

Rated 5 out of 5 stars

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated... See more

Company replied


Company details

  1. Lawyer

Written by the company

Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(225)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Friendly staff, very prompt at replying to emails, very quick and efficient service.
As a first time buyer I had many questions about the home buying process, staff answered all my questions and made the whole process a lot less stressful. Would highly recommend.

22 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Dena, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

Personal injury claim

I got an excellent outcome and they eased a difficult path. They dealt with all communication and questions promptly which helped to put my mind at ease 10/10 experience.

19 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Stuart was superb from start to finish

Stuart was superb from start to finish. Even when not a lot to communicate I’d be kept in the loop at all times. Any questions I had answered in full and timely.
Wouldn’t hesitate to recommend Stuart and the wider Harper Macleod business.

19 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Mark, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

I recently used Harper Macleod LLP…

I recently used Harper Macleod LLP after a car accident and was very pleased with their service. The team was professional, approachable, and reassuring during a stressful time. They kept me updated, explained everything clearly, and made sure I received the physiotherapy I needed. Their expertise ensured everything was handled efficiently, giving me peace of mind. Thanks to their support, my case resolved smoothly with a better outcome than I expected. I highly recommend Harper Macleod LLP for anyone needing legal help after a car crash.

Shauni M.

17 September 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Great company, thank you!

Great company! Dealt with Craig and he was brilliant from start to finish, always on hand with any advice. Really appreciate his time and patience.

8 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 1 out of 5 stars

Awful Conveyancing Experience

Instructed them on 27 August 2025 and by 4 September 2025, discharged them; after just 9 days, but they still haven't confirmed this. They appointed us a trainee paralegal instead of a fully qualified conveyancing solicitor, and gave us contradictory instructions. We wrote to them to complain on 2 September 2025 about valid concerns, but they never responded. Like others on here, we were duped by the positive reviews. We shall be writing to the LSS.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Lawyer treated me with respect and was…

Lawyer treated me with respect and was immediate with troubles opening files, the lawyer took in and processed the correct information and the claim was fair.

3 September 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

10/10 Service

My personal injury claim was dealt with by Stuart Cameron (Senior Handler) and I could not recommend Stuart or Harper Macleod more. I was kept up to date and never had to chase for information. This could have been a stressful process but due to Harper Macleods fantastic staff it couldn’t have been further from stressful. I was delighted with my settlement and will be returning to the company for any future legal advice.

20 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Mel, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Highly recommend- Sean Mccarney made a tricky process easy and was extremely knowledgable

I was unfortunately involved an an accident where the third party was to blame. Ruairidh from the first response team was extremely helpful and informative. My case was then passed to Sean McCarney (senior solicitor). My case was tricky due to the lack of response from the third party. However, Sean ensured to chase on a regular basis and provided his recommendation of when to settle. Once Harper Macleod received the funds it was sent to me almost instantly. Sean was extremely knowledgeable and reassuring and I don’t know where I would’ve been without him! Thanks again.

21 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Eve, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Lauren was always in touch done a great…

Lauren was always in touch done a great job to settle my mind

19 August 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

First class service start to finish

First class service start to finish. Highly recommend .

12 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Harper Macleod handled my claim in a…

Harper Macleod handled my claim in a timely and straightforward manner. Sean McCarney, who was handling the case, was professional and highly efficient. Overall, I am very pleased with the outcome and the support I received.

12 August 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Olivia D feedback

Olivia was very informative every step of the way. She also had a gracious manner and was very patient with me throughout the whole process.
She resolved the issues for me successfully.

Regards
E Andreuccetti

25 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

Rated 5 out of 5 stars

My experience was outstanding thanks to…

My experience was outstanding thanks to Sean McCarney. My case took about 8 months to be resolved and throughout this time he delivered excellent service. He was straightforward, helpful and always kept me in the loop of the process. Even on weeks where there were no update, he would send me an email to confirm what he was waiting for so that I never felt forgotten about. He handled all my case information in a professional, friendly and respectful way and made the process easy and clear for me. His advice was helpful and I am 100% satisfied with the outcome of my case. Although this firm was assigned to me by my insurance provider(admiral), if I am ever in need of a law firm again I will be using Harper and MacLeod and requesting Sean as he went above and beyond at every turn.

17 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Rebecca, thank you so much for your feedback – we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!

Rated 5 out of 5 stars

Very professional and helpful

Karly Ward with Harper Macleod was extremely professional and very attentive throughout the claims process. Her handling of this has me confident that Harper Macleod will be my first choice for legal matters in the future.

16 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

Best accident and claim representatives

Having never been into an accident before I didn't know what to expect, even the timeline of the procedure and claim to be settled. But I'm glad Harper Macleod llp representative Sean MCcarney was able to guide me throughout the process and assured me good results . The claim barely took a year and was settled with good settlement quote . It was pretty easy getting through him throughout. Thanks again and good luck .

7 July 2025
Unprompted review
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Reply from Harper Macleod LLP

We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.

Rated 5 out of 5 stars

Harper Macleod were extremely helpful…

Harper Macleod were extremely helpful and provided a great service.

11 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

The service was great

The service was great, replies to emails were always polite and quick. I was informed consistently about the progress of my case without me asking which was brilliant.

9 July 2025
Unprompted review
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Reply from Harper Macleod LLP

Hi Caitlyn, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!

Rated 5 out of 5 stars

Excellent staff

Karen Logan (Property Manager) and Susan Shand (conveyancing paralegal) were both excellent professional, knew their stuff, helpful, friendly a pleasure to deal with

27 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!

Rated 5 out of 5 stars

I am truly grateful to this law firm…

I am truly grateful to this law firm for handling my accident case with great professionalism. They not only resolved my case successfully but also helped me recover my fees and losses. The team was supportive, kind, and maintained clear communication throughout the process. I sincerely appreciate their services and would highly recommend them to anyone seeking legal assistance.

18 June 2025
Unprompted review
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Reply from Harper Macleod LLP

Dear Faiza, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.

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