Harris Balcombe Reviews 

131
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The best advise I could give anyone whose suffered a major insured loss is to call Harris Balcombe straight away. We had major water escape and the complex remediation and compensation process... See more

Company replied

Rated 5 out of 5 stars

Harris Balcombe were amazing. Having never dealt with claiming on home insurance before there handled everything and reassured me all the way. They helped make sure I was not dismissed by the insuranc... See more

Company replied

Rated 5 out of 5 stars

Can't thank Sam Hamer from Harris Balcombe enough. After a house fire in Sept 19, Sam helped us through the Insurance Claim. We couldn't have done it without her. We were unaware of the finer de... See more

Company replied

Rated 5 out of 5 stars

We were in a catastrophic house fire last November. The trauma alone was something I’d never experienced. I literally couldn’t put into words how Jonathan Ingham from Harris Balcombe helped,supported,... See more

Company replied

Company details

  1. Insurance agency
  2. also in
  3. Small Claims Assistance Service

Written by the company

Harris Balcombe’s award winning team has a combined experience of more than 140 years, which is unmatched by any other insurance claim consultancy in the UK. No one else has our level of understanding of all types of claims, or a better track record handling them. Our conscientious approach and consistently exceptional results has led to clients continually recommending our services. Our professional attitude means we are also highly respected by insurers, loss adjusters and brokers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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4.9

All reviews

(131)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Experience

Our company have been a client of Harris Balcombe since 1987 and they never ever fail to come through .
They have saved us with a positive outcome on more than one occasion.I couldn't recommend a company higher ,.

4 April 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed through to Alex, although we are sorry you have had to use us more than once!

Rated 5 out of 5 stars

Great professional and technical ability

It was amazing to work with Mark and his team to get a positive conclusion. The case was complex and his technical and relationship experience was invaluable to get to the finish. Would very much recommend!

1 March 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed through to Mark. Should you need anything further, he will be only too happy to assist.

Rated 5 out of 5 stars

Thank you Mark for all your help

Thank you Mark for all your help. Took all the pressure off me. Very professional and efficient. The process was explained and communicated all information regularly.

8 March 2024
Unprompted review
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Reply from Harris Balcombe

Good morning, thank you for your kind words regarding Mark which have been passed through to him.

Rated 5 out of 5 stars

I dealt with Chris Edmunds who was…

I dealt with Chris Edmunds who was brilliant from start to finished and took all the hassle away from what was a painful experience. Would highly recommend Chris and his firm.

25 March 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kinds words which have been passed through to Chris.

Rated 5 out of 5 stars

House fire claim

Chris Edmunds was managing a house fire claim for me. He was professional, informative and available anytime I needed a chat. With Chris’s help I received a great outcome, very satisfied with end result. I would recommend Harris Balcombe 100%

1 March 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words about Chris. These have been passed on to him.

Rated 5 out of 5 stars

Top class service

Harris Balcombe have provided a top class service with our recent insurance claim. The insurance sector and regulations is very complicated to navigate for non-specialists, therefore having Harris Balcombe at our side throughout the last year has been invaluable. Jeremy and Cranston have also been personally excellent to deal with, very approachable, and informative when it comes to the detail / updates of claims. I am happy to offer recommendation of Harris Balcombe for anyone going through an insurance claim process.

15 March 2024
Unprompted review
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Reply from Harris Balcombe

Good morning Henry, thank you for your kind words which have been passed through to Cranston & Jeremy. If they can assist you with anything further, please do not hesitate to contact either of them.

Rated 5 out of 5 stars

A car crashed into a building and Alex…

A car crashed into a building and Alex mangaged the insurance claim from A - Z with a very proffesional approach. Emails were answered promptly and service and success was on the highest level possible.

4 March 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed through to Alex.

Rated 5 out of 5 stars

So gald we used Harris Balcombe....

So gald we used Harris Balcombe after our house fire, Sam made the whole ordeal alot easier, the whole renovation was done quickly , the contractors work was high quality.

9 August 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed over to Sam.

Rated 5 out of 5 stars

Jonathan Ingham from Harris Balcombe is…

Jonathan Ingham from Harris Balcombe is a super star,I could not of asked for anybody better to deal with my claim,he's is very professional and competent He made it so easy for me at such a stressful time
Thank you so much Jonathan

22 November 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words about Jonathan. Your message has been passed thorugh to him. Should you need anything further, he would be only to happy to speak with you.

Rated 5 out of 5 stars

Professional and Efficient

I recently experienced a devastating fire in a Flat, and the aftermath left me feeling overwhelmed and unsure of where to begin. In these challenging times, Alex proved to be an invaluable partner in navigating the complex process.

Thank Alex & Team for all you have done

10 January 2024
Unprompted review
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Reply from Harris Balcombe

We are glad Alex and the team were of such use to you.

Rated 5 out of 5 stars

My fire claim experience.

My family experienced the most horrific and sadist time of our lives, not only did we have a fire but a painful bereavement that hit hard. We did not know what to do and where to start and could not think. We were introduced to Harris Balcombe. Samantha Hamer took control of our case from start to finish, allowing us to deal with our bereavement. They sorted the finances, contractors, and all the fine details with honesty, professionalism and excellent communication that built a trusting relationship.
A billion thank you - Samantha. You're a Star!! I appreciate you and your team. Highly Recommended. Bless.

15 January 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed on to Samantha. If you need her for anything she will be only to glad to assist.

Rated 5 out of 5 stars

Extremely professional and reliable

From having one of the worst experiences with a horrific break in to my home, Harris Balcombe made the whole process feel safe and reassured me every step of the way. They were meticulous with their work and continued to offer me support throughout which ultimately resulted in the best outcome from a horrible circumstance. I would highly recommend their services.

2 January 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed on to the team. We are sorry you had to encounter such a horrific experience but are pleased we were able to assist you through it.

Rated 5 out of 5 stars

Tricky process - well navigated .

Excellent service from start to finish. Alex Balcombe’s communication was very good.
It is important to add that HB can only control what they can control in any claim being claimed (processed) . Time , payout size. Etc.
The only comment that I would make is that our earliest expectation of payout was substantially higher than our actual payout. (approximately 50%) .
1 outiler quote for our works to be undertaken totally undercut all the other quotes. This materially affected what we were paid out.
That said the eventual payout helped reduce our repair costs meaningfully. It’s a complex process & HB knew what they are doing.

9 January 2024
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words about Alex. These have been passed on to him along with your observations as well. Many thanks.

Rated 5 out of 5 stars

Truly awesome company

We can’t recommend this company enough, they were with us, helping and supporting us every step of the way at one of the worst times of our lives. Every person we dealt with went above and beyond and Samantha Hamer is a truly wonderful lady who I can’t thank enough for everything she has done for us. I don’t know what we would have done without her and this company in general, we are forever grateful and feel blessed that Harris Balcombe were there when we need help!

1 June 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your very kind words about Samantha which have been passed on to her. We are so pleased she was so helpful to you in your time of need.

Rated 5 out of 5 stars

We approached Petar at HarrisBalcombe a…

We approached Petar at HarrisBalcombe a few days ago regarding the 3 year saga we have had with an insurance company over a subsidence claim. His efficiency and support has been impressive - putting us in touch with a subsidence expert has already helped to get some perspective on the complex situation.
It is unusual in these unreliable times to find a Company that does what it says and seems to genuinely care about doing a fair and decent job.

11 December 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind comments about Petar. I am glad he was of assistance to you and should you need anything further, please dont hesitate to call him again.

Rated 5 out of 5 stars

Fire Claim

In May 2019 my business was destroyed by a devastating fire. I contacted Harris Balcombe to help me navigate the insurance claim. The claim was fraught with problems and delays due to the loss adjuster, who sought to obstruct many aspects of the claim. Thank goodness for Mark Burke who saved the day. His expertise and diligence was first class and I will be eternally grateful to him for securing a fair settlement from my insurers. Having said that, the claim for business interruption is still ongoing! Again, if it wasn't for Mark Burke and his team pursuing it, I would have given up long ago.
Thank you so much.

10 December 2022
Unprompted review
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Reply from Harris Balcombe

Many thanks for your kind words about Mark which have been passed through to him. We will also ensure the BI progresses ASAP.

Rated 5 out of 5 stars

Harris Balcombe are among yo nicest…

Harris Balcombe are among yo nicest most professional group of people I have ever met. Myself and my business partner lost everything in catastrophic fire at our business. We hired Harris Balcombe to deal with our insurance claim on our behalf, and thank goodness we did.
Within 4weeks our insurers accepted our claim and it has been smooth sailing since.
Without them fighting all the way for us it would have been a nightmare.
We thank them so much.

Gail & Rachel

23 March 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words which have been passed through to Mark Harris and Mark Burke.

Rated 5 out of 5 stars

First class advice from Gareth Philips

I knew nothing about loss assessors until a couple of weeks ago! I needed advice re structural repairs in our house and the way in which the problem was being handled by our insurers.
I spoke with Gareth Philips yesterday who gave me amazing advice, and nothing was too much trouble, as I bombarded him with questions!
Thanks to him, and his excellent advice, I am now armed to approach the insurance company once more, and ensure that we receive what we are entitled to.
Many many thanks Gareth! You lifted my spirits! I feel more confident about making progress now!

27 November 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words about Gareth which have been passed through to him. I hope all now runs smoothly but if not, please dont hesitate to call him back!

Rated 5 out of 5 stars

HOUSE FLOOD

HOUSE FLOOD
I have been recommended this firm by my accountant after a difficult start
with the Insurance Company regarding my complex claim.
I cannot say thank you to Alex Balcombe enough .
His negotiation with the
insurance loss adjuster was lengthy and not easy but he proved to be
always responsive and attentive to every detail throughout the full
process.
The result he achieved had been above my expectations.
I can highly recommend Alex Balcombe and his firm to anyone.
Thanks again for everything you have done.
Claudia

17 June 2023
Unprompted review
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Reply from Harris Balcombe

Thank you for your kind words about Alex and we are pleased to note he was of benefit to you. Your comments have been passed through to him.

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