Hartman Outdoor Products UK Reviews 1,688

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 513 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the durability and stylish design of the furniture. Many people appreciate the comfortable cushions and the overall aesthetic appeal that enhances their outdoor spaces. The delivery service is frequently mentioned as excellent, with promptness and careful handling of items being common themes. The staff is also commended for their helpfulness and pleasant demeanor, making the purchasing process smooth and enjoyable for consumers. However, some customers were dissatisfied with certain aspects, such as issues with product longevity, with some experiencing peeling paint, bubbling, or material degradation after a relatively short period. A few reviewers also noted problems with assembly, including misaligned parts or plastic caps that wouldn't stay on. There were also occasional reports of missing components upon delivery and difficulties in obtaining replacement parts or covers.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the furniture as... See more

Quality

People report positive experiences with quality, often describing products as top-quality, well-made, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed and efficiency of... See more

Service

Consumers find service to be positive, highlighting excellent customer support, prompt delivery, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felt the Eton 4 seat dining set was good value for money and comfortable. Purchased from a local garden centre who delivered, unpacked, assembled and took the packaging away. Delivery guys showed tabl... See more

Rated 5 out of 5 stars

Eton casual lounge garden set - fabulous! Looks good, very very comfortable, very stylish. Assembly was straight forward and instructions easy to follow didn’t take long although used a socket set ra... See more

Rated 5 out of 5 stars

We are purchased our beautiful aluminium outdoor Hartman furniture and could not be happier. It’s just a bit different from the “norm” seen on other websites … beautiful design , quality thick cush... See more

Rated 5 out of 5 stars

Bought the Berkley dining table and 4 chairs from Peter in Mid Ulster Garden Centre. Peter was so helpful and easy to deal with. Our purchase came via courier and was exactly as expected. A beautif... See more


Company details

  1. #32 of 78 best companies in Furniture Manufacturer
  2. #38 of 121 best companies in Garden Furniture Shop

Written by the company

Enjoy the summer with Hartman! Beautiful weather outside invites us to live life to its fullest, to get out in the great outdoors and enjoy a party or two. Everyone can recall special outdoor moments. Our gardens are a place for social gatherings with family, loved ones or friends, with snacks, drinks and a nice chat. That is why at Hartman we believe our furniture brings atmosphere into your garden; creating pleasure and guaranteeing the ultimate garden experience. Established over 50 years ago, Hartman is experienced in producing beautiful garden furniture for exceptional garden spaces. Globally headquartered in Enschede, The Netherlands with sales offices here in the UK as well as Belgium, Germany, Czech Republic, Hartman is committed to produce products that provide comfort, design and quality. Comfort - Enjoying your outdoor space should not come at the expense of comfort. Here at Hartman we ensure comfort is at the forefront of all new product development. Whether it's a dining set for your al fresco moments or casual dining for catching up with friends with a glass of wine, you can be sure to feel comfortable all day long with your Hartman Furniture. Design - Innovation is a crucial element to Hartman furniture, developing original garden furniture with stunning design features. From gas fire pits for the chillier evenings, to multi-function dining sets for your parties. Hartman leads with exciting design features for your outdoor spaces. Quality - With over 50 years' experience, Hartman knows better than anyone how to make beautiful garden furniture that is durable and at the highest quality. Developing unique pieces that are durable and weather resistant, from the framework to the fabric, your Hartman furniture will remain stunning for years to come.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Poorly manufactured elements…, thank goodness for customer services.

Some very pooly manufactured elements to our 4 seater Berkeley round table. Both central table frames were not square and one leg had a misaligned threaded fixing hole which had also not been drilled deep enough.
Customer services promptly sent out replacements of which one frame had a miss aligned and welded leg fitting claw. Was only able to complete assembly of the table by using one of the originally supplied frames which was not too badly out of square. Very poor quality control at manufacturing facility, thank goodness for Hartman customer services.

7 March 2026
Hartman Outdoor Products UK logo

Reply from Hartman Outdoor Products UK

Hello Mr Morley,
I am so very sorry to hear of your quality issues you have experienced with one of our sets. I can assure you that this is not representative of our normal quality standard and I will pass the feedback onto the factory, if customer services has not already done so.
Thank you for taking the time to leave a review, all reviews are vital for us to continue improvement on quality and customer service. I am very pleased to hear our CS team have responded efficiently to resolve the issue for you.

Rated 5 out of 5 stars

Beautiful garden set

Beautiful garden set
Easy to assemble
Great service from Squires Garden Centre
Look really great
Huge comfy chairs and sofa
Heavy weight and very good quality ⭐️

7 March 2026
Rated 5 out of 5 stars

Perfect!

We had been looking for the right garden set for some time but when we saw this one it was exactly right for us. It looks super, is comfortable to sit in and seems very durable. a perfect buy from our point of view.

11 March 2026
Rated 5 out of 5 stars

Brilliant

Excellently packaged and delivered on time. The quality of the product is outstanding.

26 February 2026
Rated 1 out of 5 stars

Bistro Table poorly finished.

We have a large table and chairs from Hartman and have been impressed with the Quality of the products.The Bistro table we received today was very poorly sprayed and has flaked and would end up with exposed metal to the elements.Hartman products do have a great guarantee with them.
We have informed the company who sold us the product and will wait and see what they will do with this problem.
I have had a response from the company and they are going to replace the table.
It is on a back order at the moment and we should receive a replacement on April.

25 February 2026
Hartman Outdoor Products UK logo

Reply from Hartman Outdoor Products UK

Hello Mr Bond,
Thank you for taking the time to leave a review. We ensure all feedback is used for continuous improvement.
I am so very sorry to hear of your quality issues you have experienced. I can assure you that this is not representative of our normal quality standards. I will notify Customer Services so they can ensure your enquiry can be dealt with as efficiently as possible.

Rated 4 out of 5 stars

High Quality Furniture, but assembly can be a problem

We are impressed with the quality of the Berkeley 4 seat dining set, but have found the assembly of the table to be a problem. After email advice from the Hartman Customer Service Department (very speedy response) we had to take the table apart and reassemble it. There were still some problems with the alignment of the various parts, but it is now perfectly useable.

26 February 2026
Rated 5 out of 5 stars

Aluminium Upgrade

We’ve had Hartman garden for 20 years, we decided to upgrade from plastic to a cast aluminium set, same high quality, easy to assemble, I am sure this will last at least another 20 years !

13 February 2026
Rated 5 out of 5 stars

This is the second purchase of Hartman…

This is the second purchase of Hartman garden furniture, the first was table, 6 chairs each with 2 cushions, and a parasol and that was roughly 15 yrs ago and to see it today it looks as good as new(has been looked after). As I’m on my own now I wanted a smaller set so chose the ETON Bistro set as I wanted a Hartman quality set, daughter delighted to get old set but only needs the plastic ring for parasol in table that I will get for it. Highly recommend the quality as I can vouch for all the yrs I’ve had my large table and chairs. Best wishes. Les

13 January 2026

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