Harts Of Stur Reviews 

28,878
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I've just received my Alessi milk frother that was ordered on the 1st of July. It took 3 seperate delivery company's to get here. First delivery company lost the item, second one delivered it to the w... See more

Rated 5 out of 5 stars

I needed a lot of support from customer services for a recent order - first I forgot to add an item to my order, secondly a wrong item was sent. They were not only responsive and professional, but al... See more

Rated 5 out of 5 stars

My first time shopping with Harts if Stur and I liked the site, clear photos and information, I bought towels and Mason Cole beakers, which I really liked. informed as process continued and parcel arr... See more

Rated 5 out of 5 stars

Lovely company to deal with - had some questions before purchasing, email replies back within a few minutes. Delivery options given, dispatched exactly when they said it would be.


Company details

  1. #4 of 139 best companies in Kitchen supply shop
  2. #1 of 11 best companies in Chinaware shop
  3. #2 of 93 best companies in Kitchenware Shop
  4. #1 of 7 best companies in Cutlery Shop
  5. #1 of 22 best companies in Department store
  6. #13 of 235 best companies in Homewares Shop

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

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4.9

All reviews

(28,878)

3,065 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Prompt service. Good selection of stock that was available. No waiting for goods to arrive. Arrived ahead of quoted timescales. Great to have a small company to buy from too.

8 July 2026
Rated 1 out of 5 stars

My order has been sat in the evri depot…

My order has been sat in the evri depot for 5 days and still no sign of it being delivered. Will give it 2 more days and then ask for a refund as the service is poor. The company would benefit from paying a delivery service that delivers

7 July 2026
Harts Of Stur logo

Reply from Harts Of Stur

Thank you for your review.

Unfortunately, it appears that the review you left does not correspond with the order you placed with Harts of Stur.

Our records show that your order was dispatched via Royal Mail Age Verification Service, not Evri, and was successfully delivered five days ago.

As the review does not reflect your experience with Harts of Stur, we kindly ask that you remove or amend it.
If you wish to discuss your order in more detail, please do not hesitate to contact our Customer Service Team directly.

Rated 5 out of 5 stars

Great Customer Service

I had a couple of faulty knives within my order, however after emailing Harts of Stur, I got a response the same day, and they dispatched replacement knives the save day too.

Excellent customer service

30 June 2026
Rated 5 out of 5 stars

Great service! 5 star well deserved.

I needed a lot of support from customer services for a recent order - first I forgot to add an item to my order, secondly a wrong item was sent. They were not only responsive and professional, but also friendly and understanding, something I rarely experience nowadays with so much automation and digitalisation. It's great to be able to speak or write to someone easily and explain the situation. Issues were swiftly resolved and to my satisfaction. I would recommend shopping at Harts of Stur.

29 June 2026

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