I've just received my Alessi milk frother that was ordered on the 1st of July. It took 3 seperate delivery company's to get here. First delivery company lost the item, second one delivered it to the w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed a lot of support from customer services for a recent order - first I forgot to add an item to my order, secondly a wrong item was sent. They were not only responsive and professional, but al... See more
My first time shopping with Harts if Stur and I liked the site, clear photos and information, I bought towels and Mason Cole beakers, which I really liked. informed as process continued and parcel arr... See more
Lovely company to deal with - had some questions before purchasing, email replies back within a few minutes. Delivery options given, dispatched exactly when they said it would be.
Company details
- #4 of 139 best companies in Kitchen supply shop
- #1 of 11 best companies in Chinaware shop
- #2 of 93 best companies in Kitchenware Shop
- #1 of 7 best companies in Cutlery Shop
- #1 of 22 best companies in Department store
- #13 of 235 best companies in Homewares Shop
About Harts Of Stur
Written by the company
Shop at Harts Of Stur
About Harts Of Stur
HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale
We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.
We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!
FREE UK Mainland Delivery on all orders £50+
Fast & free delivery on orders £50+ to UK Mainland addresses
• Delivery from just £3.50 for orders under £50.
• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options
Contact info
Station Road, DT10 1BD, Sturminster Newton, United Kingdom
- 01258 472420
- sales@hartsofstur.com
- www.hartsofstur.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great company
This is a great company and we are very happy with the Sage Oven. We paid and received the next day.
There's some great offers on their website and we will use again.
As usual speedy delivery.
As usual speedy delivery.
Stellar sauté pan such good quality, very happy with my purchase.
Try Harts of Stur first
Always a great price for good quality items. Ordered online and really fast delivery.
Prompt service
Prompt service. Good selection of stock that was available. No waiting for goods to arrive. Arrived ahead of quoted timescales. Great to have a small company to buy from too.
Fast and reliable service I will use…
Fast and reliable service I will use this company again.
Perfect purchase and service
Perfect purchase and service.
Excellent, speedy delivery.
Items exactly as described.
Great value for money.
Highly recommend.
Brilliant company - To be able to actually speak to an…
To be able to actually speak to an assistant who was pleasant, polite and very helpful was wonderful, she sorted out my problem quickly and efficiently, many thanks. Personal service makes it a pleasure to do business with the company, I will return!!
Couldn't ask for better.
Excellent products; excellent service, and quick fulfilment. Couldn't ask for better.
Excellent from start to finish of the…
Excellent from start to finish of the purchasing process - easy to order - great communications re dispatch/tracking - highly recommend - plus cheaper than Amazon!
I have used this company a couple of…
I have used this company a couple of times. I trust them to provide good products at reasonable prices.
A great online experience
Great website. Easy to order. Products arrived quickly, were packaged well and were exactly what I wanted. I am very pleased with my order.
May use AI-assist with repliesRead more
My order has been sat in the evri depot…
My order has been sat in the evri depot for 5 days and still no sign of it being delivered. Will give it 2 more days and then ask for a refund as the service is poor. The company would benefit from paying a delivery service that delivers

Reply from Harts Of Stur
Excellent range of quality products at…
Excellent range of quality products at a competitive price. Good website, easy ordering
Great Customer Service
I had a couple of faulty knives within my order, however after emailing Harts of Stur, I got a response the same day, and they dispatched replacement knives the save day too.
Excellent customer service
Great service! 5 star well deserved.
I needed a lot of support from customer services for a recent order - first I forgot to add an item to my order, secondly a wrong item was sent. They were not only responsive and professional, but also friendly and understanding, something I rarely experience nowadays with so much automation and digitalisation. It's great to be able to speak or write to someone easily and explain the situation. Issues were swiftly resolved and to my satisfaction. I would recommend shopping at Harts of Stur.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

















