MAGIC MOTORS LTD Reviews 

Total waste of money and time with them, all fake promises and lies to sell the car with lot of problems. We struggling a lot with the car purchase no help after you purchase the car. Total lack of customer service and after buy care. You spend your own money to get things fixed. Totally false MOT

AVOID THIS DEALERSHIP!!

Recently purchased a car from them (a week ago) drove off with car and warning ⚠️ lights/notifications starting appearing first off was tyre pressure low, thought that’s ok will sort that when home with it. When we got back we noticed front tyre was bald and rear tyre had a nail stuck in the middle of it!! Bearing in mind the car had JUST passed its MOT!! First red flag 🚩. Whist also on the drive home thick black smoke coming out the exhaust!! Thought ohh probably just clearing out as don’t know how long car has been sitting there for. Next day on school run drivetrain warning comes on then 5 mins later oil pressure warning!! Speak to mechanic advised to put 1 liter of oil in so done that all was ok. Next day same warnings come on. So speak to dealership said it’s still under warranty so can take care of back but we’d booked in at our local garage, they said that’s fine and to keep them updated which we did. When got to garage mechanic said it’s not safe to drive and said to sort out sending car back as should never have been sold in the state it was in. There was no oil in the car even tho we’d put some in and mechanic put 3 liters in still letting out thick black smoke and car was still showing it had no oil in. So left car at garage spoke to dealership sent over all diagnostics from mechanic, informed finance company of what was happening they advised us to get car back to them so we arranged this and when car turned up at the dealership they refused to take it back saying they were unaware of any of this happening!! Told them they need to take it back as they sold us a car that is f**ked and unsafe to drive. Still refused!! Got back in touch with finance company they said they will call them to which they are not answering calls from now!!
After reading previous reviews this is not the first time this has happened!! Don’t know where they are getting their MOT’s from but they are clearly dodgy as according to our MOT there is nothing wrong with the car even the tyres no minors no nothing!! Car hasn’t even been serviced since 2018!! Which was we had booked in for when took it to the garage!! Now they don’t want the car back coz they clearly know it is f**ked!!
AVOID AVOID AVOID!!

Bought a car from them in January. They had an MOT done yet the brakes had to all be replaced including discs. They did provide this in fairness but had me questioning the MOT validity.

They said full checks had been done from HPI to diagnostics. Fast forward 3 months and the car has ever issue under the sun. Diagnostics done showed several (6 to be exact) major faults.

Called to speak to them and told I only had a three month warranty (Deliberately ignored Consumer Rights Act and my rights as a consumer within 6 months) and sniggered at me when I implied I had received advice.

They then told my partner who had to call them as I was so stressed and upset - that I was aggressive and intolerable but of course I was just upset at the situation. I tried to call back to have a reasonable chat and told to not call them again only email them. It seems from other reviews they are professional gaslighters and male out that customers are aggressive and whatever else to make themselves the victims. Do not believe this.

To add they told my partner to go to a garage to just erase the faults and sell the car and then denied saying that (yet they record calls)

I’m just annoyed I didn’t research this company or read the other reviews beforehand as seems that others have had the exact same issues with them. They also record calls but don’t have a subject data request procedure or any indication how they use or safely store those calls.

Absolute scam of a company please be aware!

I bought a car for cash from H&J Motors in November 2024 and had it delivered as I live some distance away. It was delivered without a V5 and without an up to date service record. As soon as I was able to drive the car (having had to go to a post office and pay £25 for a new V5) I could immediately hear it was damaged underneath. I reported it straight away to H&J who offered me £80 which I refused; I took it two garages including a Kia Main dealer, and the full cost of repairing the damage to make the car safe was £2,300.

Cutting a long story short, H&J Motors consistently refused to abide by the Consumer Rights Act 2015 or by Distance Selling Rules, both of which allow a consumer to return a faulty product within 14 days, despite the best efforts of me, AutoTrader and Trading Standards.

Over the course of six months of polite but clear dialogue from me and people acting on my behalf, H&J threatened me with very heavy charges for returning the car, offered to repair the car but only if I took it back to them (which I couldn't because it was unsafe), said it was likely I had caused the damage, told me I was just out to cause trouble, and refused to give their full names.

The lawyers my home insurance paid for eventually determined that they couldn't pursue the case because - despite having cars for sale on the forecourt - they could find no evidence to show that H&J Motors have the resources available to pay all their creditors, and therefore even with the strong likelihood of winning the case against them I would be at the back of a long queue for payment.

In total, the car which I originally bought for £15,700 actually cost me £18,375 (the extra £2,300 in repairs, and a further £375 for a new full service - without up to date records we had to start again). If I could have afforded that, I would have bought a better car in the first place. I feel throughly ripped off by H&J Motors.

When I read other people's poor reviews before I bought my car from this dealership I saw H&J's responses accusing those customers of bad behaviour, and I felt sorry for the dealership; I now know from personal experience that this is just a tactic they use to excuse their abysmal customer service, and I hope this honest review helps you to choose to buy elsewhere.

I went down to buy a car from this dealership travelled from Birmingham to view car on arrive I test drove the car and the heating wasn't working on one side Alex tried to get it working however with no success he advised he will bring it to the back and get it checked out he came out saying its the gas its £15 to fix straight away alarm bells started ringing. So He was trying to get me to buy the car for 12.500 a class saloon with the issue I said no I'm going to the garage down the road bare in mind Alex told me his co2 machine broken so I went to the garage down the road who told me it is not the Gas, Gas is only for aircon which I already knew. On my way back Alex called me and said it was the heat exchange it cost 50-60 he said with the dents and issues and because I travelled far he would sell for £12.000 I said no fix the issue and I will buy the car. Anyways we was in his office and he said he can fix the issue today so I called him the following day to be told he would only fix the issue if I pay £150 deposit and pay for the car before they fix the issue i swiftly declined these guys are crooks clearly how can you ask a paying customer to give you £150 for you to fix a issue on a car you are selling pathetic avoid at all cost. Believe the rereviews you see on here scammers

Awful do not use. Please read all reviews

I purchased my car on 15th May and since then too date I have had repeated issues with the car, it has been back for repairs 3 times and each time within an hour the same issues appear. They are very good at saying the right thing and putting the blame on me and my driving, assuming the car was driven, when it wasnt, claiming the mileage used which was really high but my journeys are local and I did not record the mileage when it initially went back. I gave them the opportunity to out the car right as it was sold unfit for use, after the same problems
Existed I requested a refund, The car was £7300 and they are claiming charges back of £5,200 which legally should be reasonable charges, this is not reasonable charges its ridiculous, how they could do this is so disappointing, even down to charging cancellation fee, had they sold a car fit for purpose I would not be asking for a refund. I have no confidence in the dealership and as a gesture of goodwill, showing this is not normal for their garage, I should be issued a refund, less mileage use. I was told 4 times if I go to court they will win, which as a single woman I found very intimidating. I have gone through the complaints procedure but this has not been followed up their end. I have to repeatedly chase for updates and on one occasion was told to stop ringing and leave them to do their job, please note I had to call otherwise I would not know a thing. The car was keep for 4 hours the first time and even though I was told it was running perfectly, the exact same faults appeared on way home. The car was taken back and kept for 7 weeks, for a job that was agreed by the manager would take 7-10 days. It came back and the second 5 minute journey the car broke down. They are now claiming I flooded the car with water and its now under investigation. I have been left with this for two weeks and each call is met with the phone being cut off followed up (rarely) with a message to say there is nothing that can be done as the car is under investigation. I am outraged at the service, I understand that the mechanical issues happen with used cars but clearly the car was sold with faults, it was clearly not checked and although the claims that each time it has been repaired and £5,000 spent on a new engine and yet still the car is not working, any respectable company would accept liability and apologise profusely and refund the keep the car as clearly it is not safe for use and should not have been sold, as much as they try to blame me for it all, the car arrived with the faults, they told me the car arrived back in a shocking state which is complete lies they told me it had a dent in, upon requests for images as there was no dent when the car went back to them, after ignoring me for 3 messages I was told there was no dent! I have an auto immune condition which is brought on by stress and this has caused me nothing but stress. I am a single mum and need my car for work, since 15th May I have not been able to work properly as the car has been backwards and forwards to Harvey Jacobs. The mileage use is due to the return visits to the dealership as it takes 2 hours from my address. I have been trying to speak to a manager and have only achieved this once and although I have asked repeatedly for the managers phone number it has always been ignored and never given to me. Apparently he is now on holiday until tomorrow and I should expect w call tomorrow. I feel I have been taken advantage of being a single woman. My friends and family are so angry about this situation as they see the stress and financial problems this is causing. I was initially told its a used car and only cost £7300 so what did I expect.
See part II

Recently part exchanged a vehicle with Harvey & Jacob and it was a great experience from start to finish. Sam in particular was v knowledgeable and the car I bought came at a fantastic price. Echoing what others have said, they went above and beyond to ensure everything went smoothly. Wouldn’t hesitate to recommend!

After a previous nightmare experience with a cowboy dealer it was a relief to deal with a honest and genuine dealer. Alex was nothing short of helpful and ensured any questions I had were answered. They even gave me a generous discount on 24 months warranty. I would recommend to anyone who is looking for a new car, just ask for Alex

We purchased a car from this dealership under the understanding that the bodywork and alloys had no marks or imperfections, when the car arrived it was obvious that 2 doors had been resprayed (the finish of these resprayed doors was almost Matt), all of the alloys were badly damaged and paint was peeling off the roof bars. Every panel had some sort of cosmetic damage. We rejected the car and they refunded us minus a charge of £475, even though I had evidence of their dishonest description of the car. As they are affiliated with AA I contacted them and began mediation, but they refused to refund any of my £475. AA have no powers over the dealership, so despite several attempts to reach a fair conclusion, AA have now sent me information on how to take legal action against the dealership. I believe they will now have their AA affiliation removed as they haven’t followed the guidelines of the consumer rights act 2015, and this is one of the conditions of their contract with AA. Buyer beware.

I'm thrilled with my experience at Harvey Jacob’s! Sam was so kind, funny, and sweet, making the entire car-buying process a joy. The selection was fantastic, and everything went smoothly. I couldn't be happier and highly recommend Harvey Jacob’s to everyone!

Bought a 2020 VW Tiguan earlier this week. Car looked and was as described on auto trader. Got my self a great deal - sales rep Alex and his manager were very friendly. I’d definitely suggest them to others.

Best,
Pat

UPDATED 20.02.24
SINCE MY EARLIER REVIEW, THIS HAS JUST HAPPENED.
JUST RECEIVED A NOTICE OF INTENDING PROSECUTION FROM THE MET POLICE FOR A SPEEDING OFFENCE (43MPH IN A 30 ZONE) WHICH HAPPENED 3 WEEKS BEFORE I PURCHASED THE CAR. FORTUNATELY I HAD EVIDENCE THAT I WAS NOT THE R/K. BUT PROVIDED THIS DEALERS DETAILS. SO MAKE SURE THAT YOU HAVE EVIDENCE OF ANY PURCHASE.
THANKFULLY, I HAVE NOW SOLD THE CAR, AS IT SPENT MORE TIME IN THE WORKSHOPS. AS IT WAS ALWAYS GOING WRONG AND COST A SMALL FORTUNE.
I HAVE NOW BOUGHT A CAR FROM A MAIN DEALER,WHICH CAME WITH A LOT MORE ASSURANCE, PROTECTION AND HONESTY.
BUT BEFORE IT WENT, I HAD TO HAVE REMOVED THE ILLEGAL TINTS TO THE FRONT WINDOWS.
BUY AT YOUR PERIL!

I purchased a Mercedes A45 from this dealer and within 100 miles it started crunching when putting it into drive,
I returned it and they serviced the gearbox, I picked it up and it was still crunching when putting it into gear,
they said this is normal, a Mercedes that crunches gears is not normal, I then said if they will not fix it then I want to return it,
They agreed but with costs.
I want to make everyone aware that if you are returning a faulty car to them, you will incur the following costs.
Admin £199,
Registration £200,
£50 per day rental (charged for every day you have the car) and
50 pence per mile usage,
I had the car for just 1 week, 2 days in for repair (although they later said it was not faulty Crunching gears is normal) and it cost me £888 in costs, they point to the very vague terms On their website, I can understand if I was returning an unwanted car but the car was faulty, and they would not fix it under their own engine and gearbox warrantee so I think these charges are unfair as I was returning faulty goods.