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Hastings Direct Reviews 

194,625
•
TrustScore 4.5 out of 5

4.4

Insurance company
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Review summary

Created with AI, based on recent reviews

Looking at 26,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and excellent value, often finding policies significantly cheaper than previous insurers. People appreciate the straightforward and efficient service, noting the ease of arranging and managing policies online or over the phone. Many also commend the staff for their helpfulness, politeness, and professional approach, making interactions pleasant and clear. However, some customers also noted difficulties with customer service, experiencing long wait times, unhelpful transfers between departments, and a reliance on automated chat systems that often directed them to call instead. A few people also reported issues with communication, such as messages not being received or complaints going unanswered, leading to frustration regarding policy changes or payment queries.

What people talk about most

Price

Reviewers highlight positive aspects of price, frequently noting competitive rates and good value for money.... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy and simple... See more

Service

Customers had positive experiences with service, often highlighting the quick, easy, and efficient process... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions where agents were... See more

Staff

Reviewers mention positive feedback about staff, highlighting that many found them helpful, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Process of getting quote straightforward. Price with existing company rose by 40% from last year - never made claim in 48years! Too soon to judge Hastings as can only tell when it comes to use service... See more

Company replied

Rated 4 out of 5 stars

Quite easy to navigate the app, the only problem is when getting a new quote for another vehicle i have to put all my information in again, even though im doing it through the app that already as my... See more

Company replied

Rated 5 out of 5 stars

The handling of my enquiry from start to finish was tremendous and everything was explained in simple terms. My only regret is not going with them sooner as I got a better deal (by miles compared to... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Hastings before and they looked after me then so had no hesitation of coming back and this time I’ve used their premier Insurance which gives me everything I need great price. Good resp... See more

Company replied

Company details

  1. #105 of 137 best companies in Insurance company
  2. #156 of 175 best companies in Insurance broker

Written by the company

Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

195k reviews

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4.4

All reviews

(194,625)

26,357 reviews in the last 12 months

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Rated 1 out of 5 stars

An absolute joke of a policy

An absolute joke of a policy, telematics that dont work properly, they bring up false information, the help isn't help there even worse, AVOID with all cost just pay the extra for the next policy

22 July 2026
Unprompted review

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