Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nasir was amazing picked us up and made the journey back home from GOSH pass much easier by him being friendly,caring and chatty. We felt well cared for,safe and updated on progress throughout no... See more
Company replied
All from Lewisham HATs Transport Zelimah Gary & Lee Trevor & Darren Caring , good work ethics , very supportive and Kind towards my mum when transporting her home . Tanya , Ali and Dionn... See more
Company replied
Absolutely outstanding service by Neil Campbell who escorted me from home to the Queen Mary’s Hospital. He called me prior to pick up to let me know he was 5 mins away. He was charming, polite and e... See more
Company replied
Company details
Written by the company
HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales.
Contact info
London, United Kingdom
- yourexperience@hatsgroup.com
- www.hatsgroup.com
4.8
Excellent
954 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne and Adam… What superb service…
Joanne and Adam… What superb service from these genuinely lovely people who transported my Mum this morning from PRUH to respite home.
Thank you sooo much for such kindness and care.
8 November 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Chris,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Jo and adam the happy duo
Jo and Adam picked myself and resident up this morning for 9.30 appointment how wonderful are these two people got us in and seen and back by 10.30 they were such a happy duo absolute pleasure to be in there company well done guys
7 November 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Susan,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Caring and Professional Hospital Transport…
Mark and Jess were very professional and caring. They made sure my 90 year old mother arrived home safely from Hillingdon hospital and didn't leave until she was fully settled. I am very grateful for their service.
3 November 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Judith,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Very helpful drivers
I was taken to and from the hospital today by Errol and Shaq. The ride was accommodating and I they helped me to and from the vehicle. Very helpful and polite and contributed to a stress free journey to the hospital
5 November 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Lorraine,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Excellent service from the HATs team Croydon
I want to say a huge thank you to Micheal and Derek from the HATs team, at Croydon University Hospital, for the excellent & caring way they looked after my Mum recently. Mum who has dementia was taken to A&E after taking a fall and was very anxious and scared throughout her stay. Once she was discharged the HATs team took over. Micheal & Derek were so sensitive to Mum's needs and made her feel so at ease on her journey back to the care home that they had her smiling and chatting with them throughout the journey. What a brilliant team!
22 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Caroline,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Thank you for the caring service…
Thank you for the caring service provided from Hillingdon hospital to Northwick park Hospital transport for my husband Michael. Mark and Jess on early hours of Sunday 2.11.2025. Very grateful for great service.
2 November 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Mary,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Amazing service provided by JQ in…
Amazing service provided by JQ in co-ordinating multiple urgent complex journeys, allowing the smooth running of the hospital. Thank you!
19 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Hannah,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Driver and technicians were timely…
Driver and technicians were timely considerate and polite. Journey was long but comfortable.
30 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Pidange,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Had transport today to PRUH with Adam…
Had transport today to PRUH with Adam and Joanne what a great experience very professional and helpful
30 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Chas,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Great driver Maggie
Our driver Maggie was great in taking us home from the Great Ormond Street hospital and considerate to our sons needs as he's autistic. Thank you 😊
28 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Kiran,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Reply from HATS Group Ltd
Good morning Samie,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
A nice experience
Mark and Jess were patient, friendly and professional
I felt I was in very good hands.
Thank you
John
27 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning John,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Reply from HATS Group Ltd
Good morning Alison,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Ahmed and Sabrina were so kind and…
Ahmed and Sabrina were so kind and helpful to us every single journey with them
28 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Mrs Cole,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Gary collected me this morning very…
Gary collected me this morning very lovely polite helped me onboard guaranteed I was buckled in safe wonderful member of the team. Then Gary and lee brought me home gave me assurance on and off.i felt safe and cared for on my journey to and from lewisham hospital thanks guys God bless 💜
27 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Samantha,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Mark & Jess were very Kind
Mark & Jess were very Kind, polite & efficient.
11 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Gaynor,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Reply from HATS Group Ltd
Good morning Gifty,
Thank you for sharing your kind words! I’ve passed your comments on to the team.
We’re so grateful for your support and trust.
All the best,
Jo
Neshai Sanchez home/school drivers
I would like to take a moment to recognize Shaq and Errol for the wonderful energy and professionalism they bring every morning. They always create a cheerful and welcoming atmosphere that sets a positive tone for both me and my daughter, Neshai, at the start of our day. Their kindness, reliability, and upbeat attitude make the school run something we genuinely look forward to. We truly appreciate their efforts and the joy they bring to our mornings, Neshai has taken a shine to both of them which is usually quite a challenge when meeting new people, and we look forward to working with them after half term
24 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Kayla,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Kevin Williams is an excellent…
Kevin Williams is an excellent transport driver who consistently demonstrates great professionalism and care. He is very good with people and has a calm, reassuring manner that patients truly appreciate. Kevin is caring, supportive, and always goes above and beyond to ensure patients feel comfortable and safe during their journeys. His dedication and kindness make him a real asset to the team.
Thanks for the lovely Journey
Mrs L Brown
24 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Louisa,
Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.
All the best,
Jo
Total disorganisation
I don’t know what the problem is with this company. I am a patient at Thamesmead Kidney unit. I live about 10 minutes away from the unit but it’s the transport service that is awful. I don’t think the controllers know what they are doing. I was picked up at the unit at 17.20 and I never got home until 18.40 the driver took me all over the place it is appalling I know everybody has to get home but if it was allocated properly we would not be having these problems. I would like someone to have some common sense and control the service in a proper way. Whoever is responsible for running this service it’s not being run in a proper fashion.
23 October 2025
Unprompted review
Reply from HATS Group Ltd
Good morning John,
I’m really sorry to hear about your experience. I’ve passed your feedback to the appropriate team, who will begin an investigation into the issues you’ve raised and will be in touch with you directly.
If there’s any further information you’d like to share in the meantime, or if you’d like to contact me, please email me at YourExperience@hatsgroup.com
Kind regards,
Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.