Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The whole experience was straightforward, quick, and hassle-free. Before contacting Hatton Garden Metals, I visited several local pawn brokers and jewellers on my high street to see what I coul... See more
Company replied
An easy process to sell my gold made easy by the lovely Zoe. The resulting yield was far far superior to all other quotes that I had received , daily, over the two previous weeks from other dealers.... See more
Company replied
The online process was simple. I received an instant quote and unique number. Slight hiccup in timing since I waited for a postage envelope which I thought I’d ordered but didn’t arrive. I decided to... See more
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Company details
Written by the company
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Sell & Buy Gold Today!
Written by the company
- Get Top Prices for Your Gold Today
- Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.
Buy Physical Gold & Silver
Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases
Contact info
Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, United Kingdom
- 0207 404 4000
- contactus@hattongardenmetals.com
- www.hattongardenmetals.com
The UK's Top Rated Gold Dealer
4.9
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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I received payment on the same day as…
I received payment on the same day as gold was received, the amount was slightly more than quoted which was a nice surprise. The process was very easy and I would recommend Hatton Garden Metals to my family and friends without hesitation. Thank you for your prompt and efficient service.
11 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Elaine, for your wonderful feedback!
We’re delighted you found the process easy, the payment prompt, and even a little extra on top. Your recommendation means a lot, and we look forward to helping you again.
it took 3 days!!
it took 3 days to sell them online, recieve the pre paid shipping packaging and for the money to come through. amazing
11 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Sam, for sharing your experience!
We’re delighted that the process—from selling online to receiving the prepaid packaging and fast payment—was smooth and quick. Glad you had an amazing experience with us!
Reply from Hatton Garden Metals
Thank you, Eric!
We’re glad you found our service professional and look forward to assisting you again.
Reply from Hatton Garden Metals
Thank you, Lorraine!
We’re glad you found the process quick and easy, and that you were happy with the price.
I would 100% recommend this company for…
I would 100% recommend this company for selling scrap gold and silver. I had taken my jewellery making scraps to a local jeweller before but won’t any more as I got a much better price here. Also the person I phoned at first was very friendly and efficient. The process was secure and payment was very quick and I will use again in the future.
3 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Liz, for your fantastic review!
We’re thrilled you found our prices better, the process secure, and our team friendly and efficient. Your recommendation means a lot, and we look forward to helping you again in the future.
Great service and quick payment
Great service and quick payment. Staff very friendly.
10 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, John!
We’re glad you enjoyed our friendly service and quick payment. We look forward to assisting you again.
I have bought from HGM several times
I have bought from HGM several times in the past, but this was the first time I had sold anything. Super effiecient my items arrived on 9th and cash was in the bank after lunch the same day with a very favourable settlement.
9 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Barry, for your great feedback!
We’re delighted your first selling experience with us was so efficient, with fast payment and a favourable settlement. We look forward to helping you again.
Good prices, fast payment
Straightforward, polite, good prices and fast payment. What more could you ask for?
9 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Christopher!
We’re glad you found our service straightforward, polite, and fast, with great prices. We really appreciate your support!
Amazing service
Sent my gold and silver on Friday by recorded delivery and got an offer on the Monday, A very good offer which I accepted and the money was sent that day.
Absolutely amazing service and great prices. Will certainly recommend/use again.
No hassle very easy to deal with.
9 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you for your fantastic feedback!
We’re thrilled you found the process fast, easy, and hassle-free, with great prices. Your recommendation means a lot, and we’d be delighted to help you again.
First rate experience!
Absolutely stress free and expeditious . Very good price paid will use again undoubtedly.
9 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Ian!
We’re delighted you found the process stress-free and quick, with a great price. We look forward to assisting you again.
Highly Recommended – Fantastic Team and Service
I cannot recommend Hatton Garden Metals highly enough. It is always an absolute pleasure dealing with their team. The service is consistently fast, efficient, and handled with genuine professionalism from start to finish.
A special mention must go to Karen, who is an absolute delight to deal with. She is incredibly helpful and knowledgeable and goes above and beyond to ensure everything runs smoothly. It is rare to experience such attentive and personable customer care these days, and it really makes all the difference.
The entire process was seamless, communication was excellent, and the turnaround time was impressively quick. Their customer service is truly outstanding.
I have absolutely no hesitation in recommending Hatton Garden Metals to others and will certainly only be using them going forward. A fantastic company to deal with!
9 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your wonderful review!
We’re thrilled to hear you consistently enjoy fast, professional, and seamless service with us. Karen will be delighted by your kind words—she truly goes the extra mile for our customers. Your recommendation means a lot, and we look forward to assisting you again in the future.
Eventually got my problem sorted out and very happy
They sent me the returns envelope really quickly and I duly sent in my pieces in the middle of last month after leaving a bad review Hatton Garden made contact with me to advise the email they’d been sending had gone to the wrong address, they apologised and confirmed how much they would be sending me which I was very pleased with and said a cheque would come out in the post to me today.
13 February 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you for your feedback!
We’re glad we could resolve the issue and get your payment to you promptly. We appreciate your patience and are pleased you were happy with the outcome.
Amazing service…
The personnel were friendly and efficient and the service was impressively fast. It was all made easy and I cannot recommend them enough.
5 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Theano!
We’re thrilled you found our service friendly, efficient, and fast. Your recommendation means a lot, and we look forward to helping you again.
Excellent and courteous service
The service was very efficient and the gentleman who served me explained it all. He was very courteous and polite and made the whole experience extremely smooth. Would definitely recommend this place for selling precious metals, coins etc. No appointment is required, depending on how busy they are there may be a short wait. Thank you very much for the service!
6 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Angela!
We’re delighted you found our service efficient, courteous, and smooth. Your recommendation means a lot, and we look forward to assisting you again in the future.
Cannot fault the service HGM provide
Cannot fault the service HGM provide, I have used their services quite a lot and always found them first class.
5 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Roderick!
We’re thrilled to hear you consistently find our service first class. We really appreciate your continued support and look forward to assisting you again.
very happy with customer service
very happy with customer service. very happy with price
quoted. happy with fast payent. All in all no complaints
ar all.
4 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Tony!
We’re glad you’re happy with our customer service, pricing, and fast payment. It’s great to hear you had a smooth experience with no complaints!
Used Hatton Garden Metals when gold…
Used Hatton Garden Metals when gold markets were particularly volatile. They kept their guarantee even when the 18ct gold scrap price fell almost 10% overnight. Make sure you set up an account and submit details to get your guaranteed price even if you intend to go in person. Received almost £800 more than offered by our jewellery for a 46g bracelet. Really happy
4 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Phil!
We’re thrilled you were happy with the guaranteed price and the extra value you received. It’s great to hear our service gave you peace of mind even during volatile markets.
Great service
A very pleasant and a first class service
Would definitely recommend..
3 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Denis!
We’re delighted you found our service first class and pleasant. We really appreciate your recommendation!
Great experience dealing with Hatton…
Great experience dealing with Hatton Garden Metals - it was a straightforward process, no hassles, exact quote provided at current gold rate and once accepted, I received the funds via BACS shortly after completing the transaction.
3 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Gary!
We’re glad you found the process straightforward and hassle-free, with accurate quotes and fast payment. We appreciate your feedback and look forward to assisting you again.
Second time I've used them very…
Second time I've used them very professional and quick.
2 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Martin!
We’re delighted you found our service professional and quick for your second visit. We look forward to assisting you again.
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