Haus installations Reviews 180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and efficiency of the staff from initial consultation to installation and aftercare. Customers frequently highlight the friendly, polite, and knowledgeable nature of the installation teams, who often go above and beyond to ensure a clean and tidy work area. The quality of the products and the installation work receives high acclaim, with many expressing delight with their new doors and windows, and the overall transformation of their homes. However, some people mentioned issues with prolonged installation times, requiring multiple visits, and concerns about the quality of the work, including incorrect board types and missing membranes, leading to water ingress. These reviewers also noted that workmen seemed more focused on finishing early rather than ensuring a decent job, which made them question the product's quality.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and high... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Product

Customers had positive experiences with the product, expressing delight with their new doors and windows, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyree & Bobby fitted my new front door. They were very friendly, professional, efficient & did a first class job. They explained what they had done & how the new door locks & unlocks. I was very happ... See more

Rated 5 out of 5 stars

We are really happy with our new windows and also looking forward to the installation of our new front door soon. Molly came out to see us and she was really friendly and extremely knowledgeable abou... See more

Rated 5 out of 5 stars

On Friday, Alan & Ant returned to complete our installation of doors and facia boards. The work was carried out in a superior professional way. Nothing was a problem with any issue's to be rectif... See more

Rated 5 out of 5 stars

Recently had a full set of windows and doors fitted by Dan and Jaydon, fitters from Haus Installations. They were polite, professional and hard working. They showed attention to detail and worked hard... See more


Company details

  1. Window installation service
  2. Conservatory Contractor
  3. Conservatory Specialist
  4. Door supplier
  5. Cladding contractor
  6. Window supplier

Written by the company

Haus Installations is a local, family run company specialising in the supply and installation of: Windows, Doors, Fascia, Soffits, Guttering, Conservatories, Warm Roofs, Modular Build Extensions, Bi-folding doors, Cladding and Mock Tudor Boards. Covering Worcestershire, Herefordshire, Gloucestershire and Birmingham. Haus Installations take on all aspects of uPVC and aluminium installations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Replacement doors and facia boards

On Friday, Alan & Ant returned to complete our installation of doors and facia boards.
The work was carried out in a superior professional way. Nothing was a problem with any issue's to be rectified.
The fitters were a breath of fresh air to have around.
A couple of minor details were highlighted and have been re-scheduled to a further date and we have requested Alan & Ant to carry out these changes.
Thank you Haus for your expertise. And i know, any further modifications to my property, you will be approached first.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Top job by Dan and Jaydon

Dan and Jaydon don't did a to job on our door replacement. In and out, no mess, no fuss. Would recommend Haus for a painless experience from quote to fitting.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fitting service

Recently had a full set of windows and doors fitted by Dan and Jaydon, fitters from Haus Installations. They were polite, professional and hard working. They showed attention to detail and worked hard to fit a complex set of windows to a high standard. Thank you, Dan and Jaydon, and everyone at the Haus team in Worcester.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a call from a non pushy salesman…

I had a call from a non pushy salesman - which was refreshing! Gave me a good price including a discount. The work was done very quickly (new patio doors, new back door, bay window and three other windows) all done in 2 days! Tye, the fitter was a star!
There were a few finishing bits to do and unfortunately a cracked roof tile but the company were brilliant and repaired this and completed all the finishing bits within 2 days. I am really pleased and would definately recommend!

23 April 2025
Unprompted review
Rated 3 out of 5 stars

Frustrating

Salesman came out to quote for Guttering, then we asked for a additional quotation on Front Door and Windows for future date. Went ahead with the Guttering. Had a few problems needed 3 additional visits by fitters to complete job.. Nigel the Service Manager was excellent sorting out the problems and a gift voucher of compensation for our troubles. No follow up from the Salesman at all.

25 March 2025
Unprompted review
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Reply from Haus installations

Thanks for leaving a review. I know some of the team have worked really hard on offering a good service for you, and have tried their best to keep you happy. So this is really disappointing for us to read on this bank Holliday evening. :(

We believe we’re the best at what we do. Being the best doesn’t mean things don’t go wrong, but it does mean we will always get any issues resolved to our standard.

I know the installation team made a mistake on your installation and Nige did everything he could to help get it resolved within a few days for you. We are sorry it happened, but hopefully you can appreciate it wasn’t on purpose and we jumped on it straight away.

As for the follow up from sales, apologies if you were expecting further follow ups, but we do try to avoid coming across as pressure sales. We tend to just leave the quote and our contact details, and you just call or email us to book a return visit if you wanted to go ahead. I know this is not the norm for window companies.

You are always welcome to get in touch with us if you wanted to go ahead with any work quoted, or have any issues at all, and we will always do our best to help if we can!

Team Haus

Rated 5 out of 5 stars

Haus installations are a great company

Haus installations are a great company. We’ve had various products ourselves and recently recommend them to my father. From the quote through to installation they were all amazing. They are polite and professional at all times. The quality of the work carried out is excellent. Would highly recommend them. Thank you Dan, Jaydon and Lewis for your hard work on 9th & 10th April.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Misquoted by £4000

Misquoted for bifold. After signing the contract we had the surveyor come out and inform us that the quote wasn’t correct. A phone call later and the quote then doubled….. which was £4K more. How can you get a quote that wrong? They didn’t offer any form of compensation for this, no discount for the misquote, no payment plan or anything. It was just this is what it is, if you don’t like it feel free to cancel the job. Shame for them as we have a full renovation to do. Not only unprofessional but destroyed our dream.

Update: They called and did not apologise but to ask me to take down my review to cover their back. The surveyor was 15 mins late, did not apologise and would only talk to my husband. Avoid this company!

1 April 2025
Unprompted review
Haus installations logo

Reply from Haus installations

Hi Helen,

We are sorry you feel this way.

We surveyed the job after sale and discovered the lintel above would not be sufficient and would require an RSJ before installing the bi-fold quoted.

We do things properly here at Haus and would not install the bi-fold without sufficient support above.

We understand this may be frustrating for you, but this is the correct procedure and the point of the surveyor.

All we can do at this point is be honest and upfront with you, and give you the option to cancel or offer alternatives, which was what we have done.

All of our staff have all been friendly and have acted professionally to you throughout the process, so hopefully you will reconsider this review as it may give customers the wrong impression.

We’re a local family run business and always act with integrity, and will do our best to help where possible.

The Haus Team

Update: I did try to call you Helen, but I understand you weren’t ready to talk to me. We are good honest people just trying to do our best. We do feel we made the correct decision on this occasion and I’m sorry you don’t see it that way. Feel free to call back if you do want to talk about it.

Rated 5 out of 5 stars

Really pleased with everything!

Totally professional. Great service. Really pleased with the product and the work. Would definitely recommend them!

22 March 2025
Unprompted review
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Reply from Haus installations

Thanks for the fantastic feedback, Gladys!

Rated 5 out of 5 stars

Whole process was smooth from first…

Whole process was smooth from first visit to installation. Installation took no time and every cleared up. Installers friendly and helpful. Would definitely use again

21 March 2025
Unprompted review
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Reply from Haus installations

Thanks for great review Jeanette! We put a lot of effort into offering a good service, and it’s great to see it is appreciated.

Rated 5 out of 5 stars

Recently had our sash windows replaced…

Recently had our sash windows replaced on the front of our Victorian terraced house, and can’t believe how much quieter and warm the house is. The lads were prompt, efficient, polite and tidy! And the windows look amazing - the neighbours are impressed too! 10/10

4 March 2025
Unprompted review
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Reply from Haus installations

Thank you so much for the brilliant review!

Rated 5 out of 5 stars

I had a door fitted some years ago by a…

I had a door fitted some years ago by a jobbing builder. It was a good door, and fitted okay. However, having a door fitted by Haus was a different experience. It is so well fitted, and there thoroughness and professional approach throughout was reassuring. Okay, it cost a bit more, but you get what you pay for! Great door! Thanks Haus.

25 February 2025
Unprompted review
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Reply from Haus installations

Thanks for the review, William. It’s really good to see a comparison between us and a typical builder installing a door, and that you agree it is worth paying the difference. That’s great to read. Haus

Rated 5 out of 5 stars

I chose Haus Installations

I chose Haus Installations, as they came recommended by my neighbor, their fitter Tom was excellent, did a brilliant job, arrived spot on time, and each night left the area tidy, no hesitation in recommending this company.

13 February 2025
Unprompted review
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Reply from Haus installations

Thanks for the brilliant review, John. We’re really glad you’re happy.

Rated 5 out of 5 stars

5 star service and customer service and support

My experience with this company was 2nd to none very helpful Customer Service and the two guys that did my work on my fascia soffits and guttering was superb. One guy was named Johnny and he was very helpful. Would definitely recommend this company and hopefully in the future I will require them for a new front door.

9 January 2025
Unprompted review
Haus installations logo

Reply from Haus installations

We really appreciate this feedback, Jason. Jonny is a hard worker and it’s good to see that’s not going unnoticed. Feel free to get in touch when you’re ready to do your door. Haus

Rated 4 out of 5 stars

Better than Anglia

Over all, I was pleased with the installation of a (main) door. I had previously approached a larger national company who, after two visits and a contract signed, then said they didn't do (small) houses but held on to my deposit for as long as they could. In contrast, Haus didn't require a deposit and both the salesperson and surveyor were respectful and listened. The removal of the old door and fitting of the new was efficient. There was one error in that the wrong panel was supplied but Adam brought it round and fitted it the next day and helped me with a problem I had with the lock.

22 January 2025
Unprompted review
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Reply from Haus installations

Hi Peter, thanks for the great review! Also, thanks for being patient with us on rectifying the error. This is good for future customers reading this to see that we do still make mistakes on rare occasions, but we will always sort them if we do. We’re really glad that you are happy with the work we did for you :)

Team Haus

Rated 5 out of 5 stars

We have been pleased with the service…

We have been pleased with the service and products
provided, by the company.
Have recommended them to other people, who have used their services.
Edd

24 January 2025
Unprompted review
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Reply from Haus installations

Thanks for the great Review Edd, and thanks for recommending us :)

Rated 5 out of 5 stars

Great friendly professional service…

Great friendly professional service from start to finish. Alan and Ant are a very efficient team. Would definitely recommend.

13 January 2025
Unprompted review
Haus installations logo

Reply from Haus installations

Thanks Thomas 🙏

Rated 5 out of 5 stars

Highly recommend …

Excellent product and service from the Haus team for the supply and fit of 2 front doors the week before Christmas . Only glitch was a mix up on delivery meaning install over 2 days rather than 1 - very happy with the look and quality of the final result !

18 December 2024
Unprompted review
Haus installations logo

Reply from Haus installations

Hi Lindsey, thanks for the review, it means a lot to us :). We also appreciate your patience on the job. We’re glad you’re happy! Tom

Rated 5 out of 5 stars

Happy customers

Everyone we dealt with from sales to install were friendly and helpful. The install was efficient and tidy. A couple of queries post install were quickly sorted out. Would definitely use them again.

4 November 2024
Unprompted review
Haus installations logo

Reply from Haus installations

Thanks for the brilliant feedback. It is really appreciated. We’re glad you’re happy!

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