Really good experience buying from Havana house. Easy to navigate exactly what I wanted. Clear indication at each stage how much I needed to spend to get free shipping. Great communication between buy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From ordering to delivery is always spot on. I’m a regular customer and have ordered a variety of cigars over the years. As I like the new world cigars I prefer a milder smoke, the quality is second t... See more
Havana House delivers a truly exceptional Service, from Order, to super fast delivery and Great Quality products! Rarely do I find such a wonderful company, I highly recommend ordering with them if... See more
Ordered on Saturday & received on Tuesday morning. Great service!! Will definitely buy from this company again. Prices are affordable as well. Well done Havana House!!
Company details
- #8 of 15 best companies in Cigar shop
- #13 of 38 best companies in Tobacco shop
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and quality
Quick delivery, I've smoked a couple of the 5 and very good they were
5 August 2026
Prompt delivery and great selection
Prompt delivery and great selection. What more to ask for.
5 August 2026
Good advice,very well packed…
Good advice,very well packed cigars,efficient service and delivery promptly
29 July 2026
Delivery was very fast
Delivery was very fast
Good communication via email plus you use Royal Mail so easy to track
29 July 2026
Excellent service throughout!
4 August 2026
Puff on.
I am not supposed to smoke but when i do i like something of quality,the cigarriloes i purchased although not made in Cuba are very nice and long lasting.
4 August 2026
Fresh air Fuente....
The Don Carlos Fuente cigar was delivered in good time and I couldn't fault the condition. However as a 'smoke' it was dreadful and I was unable / unwilling to continue smoking beyond a third of the way. It was like drawing fresh air.
3 August 2026
The logistics of ordering & getting…
The logistics of ordering & getting delivery are great
27 July 2026
Great service
As always, first-class service from Havana House. I have no hesitation in recommending them.
26 July 2026
The cigars turned up ahead of time and…
The cigars turned up ahead of time and were very well packaged.
3 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.