This is my first time I ordered from Hawesko, and I am very pleased with their service. They are helpful and client lovers!! After I placed my order, I realized it was the wrong address given, I wro... See more
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The delivery was fast and on time. Offers seem very reasonable. It's possible to order a selection of wines without breaking the bank and explore different tastes till you find the combination that fi... See more
The transaction was professionally conducted however I had to make at least 3 phoncalls to place my order. A further observation! Even though there were quantity gifts promoted and after placing my... See more
Company replied
Arrived very fast, nice package, all good. Very good offer. The wines are all joung, not Crianza not Reserva... for the price that it has, is ok. I would have prefer if you have an offer with some... See more
Company details
Written by the company
Wein, Champagner & Geschenke - Hanseatisches Wein & Sekt Kontor
Contact info
Friesenweg 24, 22763, Hamburg, Germany
- 015201835568
- info@hawesko.de
- www.hawesko.de
4.6
Excellent
69k reviews
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Replied to 99% of negative reviews
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Hi All, i do recommend this company
Hi All, I was a little bit dubeous to place an order of 24 bottles of chilean wine when i saw the the trustpilot reviews but i can fortunately confirm that everything went perfect and the ordered bottles were delivered in time one week later!
Congrats to the Hawesko team;
Please keep it at this service level.and you will gain a lot of satisfied customers!
Best regards,
Hugues VD
18 May 2020
Unprompted review
Customer Service Perspective could change to CUSTOMER IS ALWAYS RIGHT
Ordered on 16 April
Not yet left Hawesko warehouse on 24 April
Called customer service, polite lady but defensive
European companies hardly seem to learn that customer service
should be trained to reflect "customer is always right" attitude.
All I wanted to organize was that "if it has not
yet left Hamburg, please ship the week of 6 May"
I can understand that since our order qualifies for free
shipping, they are consolidating their shipments.
Just a "sorry for the delay, what can we do for you"
would have sufficed and I would have rated them
at least 4 stars.
24 April 2019
Unprompted review
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