Excellent range of holiday options for tailored experiences, hotels, travel dates and flights. Fantastic support from our consultant who listened carefully to what we wanted, provided a very clear ra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In these days of being able to book and plan things online oneself, it seems odd to use an agency. But Hayes & Jarvis took all the stress and effort out of it and they can add benefits and travel aids... See more
Company replied
If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more
Company replied
This guy s the second personally designed holiday that we booked through Hayes & Jarvis. Once again Bethany Coombs has taken our very hazy thoughts and designed and with some very minor tweaks confir... See more
Company replied
Company details
- #1 of 41 best companies in Tour Agent
- #4 of 143 best companies in Tour operator
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thidara was professional and courteous…
Thidara was professional and courteous always. She helped build an itinerary to meet our needs.
6 January 2026
Reply from Hayes & Jarvis
Dear Mrs Cater,
Thank you so much for your wonderful review! It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with the service from your travel consultant, Thidara, and the support she provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Reply from Hayes & Jarvis
Dear Richard,
Thank you so much for your wonderful review!
It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with our service and the support provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Great bespoke trip of Vietnam and Cambodia - thank you Carys
Carys put together a fantastic bespoke trip for us covering Vietnam and Cambodia. Due to work commitments we could only squeeze our trip into a relatively short period and Cary's was able to put together an itinerary that ticked of all we wanted to see including all trips within the tight timescales that we had as well as direct flights from the UK. The choice of hotels was also exactly what we wanted. Many thanks
2 January 2026
Reply from Hayes & Jarvis
Dear Chris,
Thank you so much for your brilliant review!
We are delighted to hear that your travel consultant Carys was able to design such a fantastic bespoke holiday for you. It is wonderful to know that she successfully managed the logistics—from securing direct flights from the UK to ensuring every must-see was ticked off—all within your tight timescale.
We are also pleased that the hotel selections hit the mark and perfectly matched your preferences. Our goal is always to make even the shortest trips feel seamless and unhurried, and it is great to hear we achieved that for you.
We look forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Japan tour
Jazmine our agent was just amazing with knowledge and understanding of what we wanted. Patient and friendly. Nothing was too much trouble
3 January 2026
Reply from Hayes & Jarvis
Dear Carl,
Thank you so much for the kind words! It was an absolute pleasure helping you navigate the options. Getting those details right is my favourite part of what I do, so I am so glad you felt supported. If you ever need anything else, please don't hesitate to reach out!
Warm regards,
Jazmine M
Travel Consultant
Best booking experience ever
We decided to book a holiday to Egypt at the last minute, and dithered about what we wanted to see and do. Our advisor Carys could not have been more helpful - her local knowledge enabled her to guide us through all the very many options available and choose an itinerary that worked for us. We ended up with a holiday which suits us, enables us to see everything we wanted to see in a relaxed way, and came in within our budget. It was an absolute pleasure from start to finish.
3 January 2026
Reply from Hayes & Jarvis
Dear Sarah,
Thank you so much for your wonderful review!
We are delighted that we could help you pull together such a fantastic last-minute holiday to Egypt. We completely understand that with so many iconic sites to choose from, it can be a bit of a challenge to narrow things down; we are so pleased that your travel consultant Carys was able to use her local knowledge to guide you through the options.
Thank you for choosing us for your Egyptian adventure. We look forward to helping you plan your next getaway!
Warm regards,
Francisco U
Guest Relations Specialist
Super responsive service, great options
This is my third multi-stage trip organised by Hayes and Jarvis. And the second my Beth Combes.
They are so easy to deal with, and Beth is so quick at giving me options and dealing with changes of mind. Thank you
10 December 2025
Unprompted review
Reply from Hayes & Jarvis
Dear S M,
Thank you so much for your wonderful review!
It is a pleasure to have looked after your travel arrangements for the third time. We are so glad that your travel consultant Beth made the planning process easy and provided the flexibility you needed.
Thank you for being such a loyal guest of Hayes & Jarvis. We wish you a wonderful adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Jas is always extremely helpful and…
Jas is always extremely helpful and knowledgeable about the destinations and knowing what holiday would best suit me
29 December 2025
Reply from Hayes & Jarvis
Dear Susan,
Thank you so much for your wonderful review! It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with the service provided by your travel consultant, Jas.
We wish you all the very best for your upcoming adventure and look forward to hearing all about it!
Warm regards,
Francisco U
Guest Relations Specialist
Thailand 2025
Brilliant service from the team at Hayes Jarvis who arranged a perfect trip to Thailand. Special mentions to Thidara and Namrata who helped make the trip wonderful
15 November 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Rebecca,
Thank you so much for your review! We are so pleased that you thoroughly enjoyed your holiday in Thailand and were impressed with the service from your travel consultant Thidara and your trip coordinator Namrata.
It was a pleasure to assist you, and we truly appreciate your kind words. We hope to have the opportunity to assist you again with your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Our Amazing Indian Adventure
We booked our amazing holiday to India with Hayes and Jarvis, we found them to be very helpful and knowledgeable. The holiday was fantastic and India stole our hearts. What impressed us most with Hayes and Jarvis was when things went a little awry they went the extra mile to ensure we had a fantastic holiday and put a smile back on our faces, thank you Jas, Shagufta and the whole of the Hayes and Jarvis /Enchanting Travel team.
7 November 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Joanne and Robert,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that India stole your hearts and that you had such a fantastic holiday. It is always a pleasure to hear that our team’s knowledge and expertise helped make your experience special.
We are particularly grateful for your kind words regarding how we handled the unexpected. While we always strive for perfection, we believe the true test of a travel company is how we look after our guests when things don’t go quite to plan. We are so pleased that we could go the extra mile to put a smile back on your faces. We will be sure to share your lovely "thank you" with your travel consultant Jas, and your travel coordinator Shagufta.
Thank you for choosing Hayes & Jarvis, and we look forward to planning your next adventure soon!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent experience
This is the second time we have used Hayes and Jarvis to plan a tailor made holiday for our family. Beth has been great throughout. She understood our brief and has put together a great itinerary for us. I wouldn’t hesitate to recommend Hayes and Jarvis and would definitely use them again for a tailor made holiday
24 December 2025
Reply from Hayes & Jarvis
Dear Cheryl,
Thank you so much for your lovely review!
We are absolutely delighted that you chose us to plan a tailor-made family holiday for the second time. It is also wonderful to hear that your travel consultant Beth looked after you so well.
There is no better compliment than a returning guest, and we truly appreciate your recommendation. We are already looking forward to helping you create more special memories on your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Thank you Hayes and Jarvis!
Andy who tailor made our holiday for us was brilliant. Such a lovely guy and very knowledgable and patient with us. We were so impressed with the itinerary he put together for us taking into account the brief we’d given him.
20 December 2025
Reply from Hayes & Jarvis
Dear Nicky,
It was my pleasure! I’ve truly enjoyed working with you to get this planned. I am so excited for your trip!
Warm regards,
Andy F
Travel Consultant
The booking process has been really…
The booking process has been really simple and easy. Chris really listened to what we wanted and provided us with the perfect itinerary.
20 December 2025
Reply from Hayes & Jarvis
Dear Nicola,
Thank you so much for the lovely review! It was a joy to help you plan your upcoming trip. We are so pleased that the process was easy for you and that you’re happy with the final itinerary.
Wishing you an unforgettable adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Best holiday ever…
We knew for a long holiday we needed help and we chose Hayes and Jarvis because they listened. We were looked after at every stage and it was so stress free. Megan was there on the end of a line all the way and she was excellent and really made a difference. Would never use anyone else. Why would you when you have found perfection.
12 December 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Joanne,
Thank you so much for such a wonderful review!
We are absolutely delighted to hear that you found "perfection" with us for your long holiday. It is fantastic to know that the team truly listened to your needs and ensured the entire experience was completely stress-free from start to finish. We are truly pleased that your trip coordinator Megan provided such excellent support.
Your kind words mean the world to us, and we are thrilled to have earned your loyalty. We look forward to helping you plan your next perfect getaway whenever you are ready!
Warm regards,
Francisco U
Guest Relations Specialist
Perfectly tailored
Andy, listened to our wishes, dreams and hopes and has delivered them as a perfect package within our budget. Brilliant, thank you
4 December 2025
Reply from Hayes & Jarvis
Dear David,
Thank you so much for the kind review! It has been such a pleasure working with you and can't wait to hear all about your adventure.
Warm regards,
Andy F
Travel Consultant
Chris Cook always goes above and beyond…
Chris Cook always goes above and beyond to perfect our holiday itineraries
30 November 2025
Reply from Hayes & Jarvis
Dear Julie,
Thank you so much for your positive review! We are absolutely delighted to hear that your travel consultant, Chris Cook, consistently goes above and beyond to perfect your holiday itineraries.
We truly appreciate you recognizing his dedication and look forward to assisting you with many more perfectly planned trips in the future!
Warm regards,
Francisco U
Guest Relations Specialist
Big Five Stars to H&J
What a company! What a terrific service! And knocks the socks off the competition in specialised holidays. We wanted a bespoke safari in Okavango Delta(Botswana), and had received a poor experience with a rival company. We phoned Hayes & Jarvis and were immediately impressed by their sales executive Chris Cook. He couldn’t have been more enthusiastic and his intention to help us and his efficiency made us feel confident book , what for us was a trip of a lifetime. Once booked, you are allocated an overseas trip consultant who looks after all the details to make sure the trip is a totally unforgettable experience. We had many WhatsApp videos with her and she becomes part of your holiday experience. I’d have no hesitation in recommending to my friends (actually have already done so!), and we hope to book another trip with H&J again in the future. It’s definitely a Big Five (stars!) from us. Thank you H&J Team.
11 November 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Susan,
Thank you so much for your truly brilliant review! We are absolutely thrilled that you regard H&J as exceptional and that our specialised service far surpasses the competition. This is the highest compliment we could receive!
We are so glad that your Travel Consultant impressed you immediately. It's wonderful that his evident enthusiasm and efficiency instilled total confidence in you to book what was a truly significant trip. It's also fantastic that you connected so well with your Trip Coordinator. We are delighted that she managed all the crucial details, and ensured your bespoke safari in the Okavango Delta was a completely unforgettable experience.
Thank you for your enthusiastic recommendation (and for already referring us to your friends!). Receiving a Five-Star rating from you means the world to the H&J Team. We sincerely hope to assist you with another fantastic trip again soon!
Warm regards,
Francisco U
Guest Relations Specialist
Thialand variety
This is our fifth holiday arranged by Hayes & Jarvis. We keep using them because they are meticulous and all our travels have been well organised and safe. This time we started at a luxury riverside hotel in busy Bangkok, then a floating hotel on the River Kwai only accessible by boat, followed by a lovely boutique hotel in a calmer Chiang Mai and finally at an elephant camp in the pshest tents we've ever seen - plus we got to feed the elephants!!
15 November 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Colin,
Thank you so much for your wonderful review! We are absolutely delighted to hear that this marks your fifth holiday arranged by us! Your loyalty is the greatest compliment.
It's wonderful to know that your holiday in Thailand was truly spectacular. Getting to feed the elephants must have been a truly unforgettable experience! Thank you for your high recommendation, we look forward to planning your next adventure.
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis are brilliant.
Hayes and Jarvis are brilliant.At every stage of the trip from planning to the experience was excellent. The guides were so knowledgeable .The hotels were spectacular and everything was so well organised.
13 November 2025
Unprompted review
Reply from Hayes & Jarvis
Dear Gillian,
Thank you so much for your brilliant review!
We are absolutely thrilled to hear that we were able to deliver an excellent experience at every stage of your trip. We look forward to helping you plan your next superb adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Reply from Hayes & Jarvis
Dear Peter,
Thank you so much for your review! We're thrilled to know that you had an amazing holiday with us. We appreciate you sharing your experience and would be delighted to assist you with any future special holidays you plan!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent travel company
Excellent travel company. They listened carefully to what we wanted in our trip to Canada and they didnt disappoint. Whilst we were in Canada, we got caught up in Air Canada’s strike. Our local representative did an amazing job in letting us know there was a problem early in the morning and what our options were in getting a flight home. They managed to find alternative flights and got us home. Disappointed that our holiday was cut short but at least we didnt get stuck for days trying to find flights home. My only issue with the company is that it is impossible to speak directly to managers when issues arise. Everything has to be directed through the local rep. Managers are very shy and seem to be afraid to talk to the customers directly preferring to hide behind their representatives making communication very difficult, particularly when there are big time differences due to the local reps location.
2 May 2025
Reply from Hayes & Jarvis
Dear John,
Thank you for your 5-star review and the detailed feedback on your holiday to Canada with Hayes & Jarvis. It is truly wonderful to know that you consider us to be an excellent travel company, and that your Trip Coordinator expertly provided alternatives when challenges arose.
I am genuinely sorry to hear about your difficulty in trying to get in touch with a manager. Your input on this matter is extremely valuable, and we will certainly use it to support our ongoing commitment to continuous improvement.
I would appreciate the opportunity to speak with you directly to gain a clearer understanding of your overall experience. Please feel free to reach out to me at matthew.doidge@hayesandjarvis.co.uk to discuss this further.
Best regards,
Matthew Doidge
Travel Consulting Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.