Excellent range of holiday options for tailored experiences, hotels, travel dates and flights. Fantastic support from our consultant who listened carefully to what we wanted, provided a very clear ra... See more
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Company details
- #1 of 41 best companies in Tour Agent
- #4 of 143 best companies in Tour operator
Written by the company
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
Written by the company

- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
Contact info
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, United Kingdom
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
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Excellent help and support in planning…
Excellent help and support in planning a trip to South Africa. Great local knowledge and insights.
Bespoke Advice
Spoke to the kind and patient expert who arranged our trip very efficiently. Good and prompt service.
Consultant taking into account our needs
Consultant taking into account our requirements after initial contact.
Proposal very detailed and superbly presented.
Chris was very helpful in helping me…
Chris was very helpful in helping me decide to go on the Vietnam & Cambodia itinerary and he gave me some good information about what to see and where to go so we made up a itinerary to suit myself and my wife . Thanks for your support and help Chris

Reply from Hayes & Jarvis
Very knowledgeable about our chosen…
Very knowledgeable about our chosen destination- India. Helped book what looks like a great trip. Definitely not roughing it though.
The help and advice from Thidara will…
The help and advice from Thidara will no doubt go a long way towards making this trip as memorable as previous ones she has helped us with.
Another great consultation and trip…
Another great consultation and trip proposal for Thidara! Now booked and very much looking forward to it.
Hayes & Jarvis always deliver with tailor made itineraries suited to our interests.

Reply from Hayes & Jarvis
India trip
Jas was great at listening to requirements and making helpful suggestions for planning our trip
West Coast Canada tour
Efficient service from Carys. Very capable adviser who provided lots of suggestions and ideas for our trip. Once we had finalised the details, the booking process was quick and easy

Reply from Hayes & Jarvis
Thidara has been superb at advising us…
Thidara has been superb at advising us around our Safari and time in Zanzibar and we can’t wait to go on the trip.
James Brown at Hayes & Jarvis was fantastic
Just wanted to say how helpful and informative we found James Brown to be when he was putting together an itinerary for us to travel to SE Asia. He was candid and had real in-depth knowledge of the area.
Adventure, stunning nature, and warm hospitality
We had an excellent and unforgettable trip to Uganda; well-designed, well-paced, and full of extraordinary experiences. The highlights were definitely the gorilla trek and white-water rafting on the White Nile.
The lodges were lovely, with friendly, accommodating staff who kindly cleaned our jungle gear and muddy boots.
Our guides were outstanding—knowledgeable, professional, and adaptable, ensuring we had an incredible gorilla tracking experience.
Towards the end, we faced some issues with one guide and transport, as well as flight cancellations and rescheduling. Our main contact was exceptionally responsive, calm, and supportive, resolving problems swiftly and ensuring we got home safely.
Overall, this was a spectacular trip filled with adventure, stunning nature, and warm hospitality. We highly recommend it to anyone considering a visit to Uganda.

Reply from Hayes & Jarvis
Superb service and knowledge of the regio.
Having just experienced an amazing holiday in Florida with Hayes and Jarvis, we decided to book our once in a lifetime holiday in 2027 with them too. Their India specialist Jas Bhela has been exceptional in putting together our itinerary and recommending Hotels as Flights along with excursions that suits our requirements. I am not one to wish my life away but we can’t wait to go!!

Reply from Hayes & Jarvis
Excellent service from start to finish…
Excellent service from start to finish Chris our rep did a Stella job putting All our dreams together it just shows the dedication he has had to listen procure and enthuse our taste buds more than they was already
Too notch

Reply from Hayes & Jarvis
An amazing holiday on safari with Hayes…
An amazing holiday on safari with Hayes and Jarvis every attention to detail that meant our trip was so enjoyable many thanks to an incredible team of people to make this a once in a lifetime trip.
Very professional
Bali Trip
From our first enquiry to a complete itinerary the process could not have been simpler.
The customer service we have received
The customer service we have received, from the initial enquiry, to present has been second to none. I would definitely recommend this company for any travel arrangements that you have. We will definitely be using them again.

Reply from Hayes & Jarvis
Great trip
The holiday was everything that we wanted. Flights, transfers and trips flowed seamlessly, making our holiday stress free. We would definitely use Hayes and Jarvis again.
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