Hayes & Jarvis Reviews 

2,620
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional expertise and helpfulness, appreciating their personalized approach and attentive listening skills. People praise the seamless booking process and the creation of bespoke, memorable holidays that perfectly match their desires and budgets. The comprehensive service extends to reliable support during travel, ensuring any issues are efficiently handled. This consistent positive experience fosters strong trust, leading many customers to repeatedly choose the company for their significant travel plans. Reviewers frequently describe their journeys as trips of a lifetime, highlighting the memorable and outstanding quality of the overall experience.

What people talk about most

Holidays

People report positive experiences with holidays, often praising the tailored itineraries and excellent... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, consistently praising the excellent range of holiday options... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as easy, stress-free, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent range of holiday options for tailored experiences, hotels, travel dates and flights. Fantastic support from our consultant who listened carefully to what we wanted, provided a very clear ra... See more

Rated 5 out of 5 stars

In these days of being able to book and plan things online oneself, it seems odd to use an agency. But Hayes & Jarvis took all the stress and effort out of it and they can add benefits and travel aids... See more

Company replied

Rated 5 out of 5 stars

If you want trouble free, expert advice, smooth connections and an outstanding Safari you will never forget, use Hayes and Jarvis. You will not regret it!!! The best holiday we have ever taken.......... See more

Company replied

Rated 5 out of 5 stars

This guy s the second personally designed holiday that we booked through Hayes & Jarvis. Once again Bethany Coombs has taken our very hazy thoughts and designed and with some very minor tweaks confir... See more

Company replied


Company details

  1. #1 of 41 best companies in Tour Agent
  2. #4 of 143 best companies in Tour operator

Written by the company

With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk

Why Choose Us?

Written by the company

We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
We’re in the know
We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
We’re devotees of travel
Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
We’re award winners
We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
We are responsible
We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
We’re here to help you
You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
We offer fully supported travel
You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.

Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

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5.0

All reviews

(2,620)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris was very helpful in helping me…

Chris was very helpful in helping me decide to go on the Vietnam & Cambodia itinerary and he gave me some good information about what to see and where to go so we made up a itinerary to suit myself and my wife . Thanks for your support and help Chris

2 August 2025
Hayes & Jarvis logo

Reply from Hayes & Jarvis

Dear David,

Thank you for your review! We're so pleased to hear that Chris was very helpful in guiding you through the Vietnam and Cambodia itinerary.
It's wonderful to know that his support and information were key in crafting a perfect itinerary that suited both you and your wife. We appreciate you recognising Chris's efforts and are delighted to have helped you plan your trip!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Another great consultation and trip…

Another great consultation and trip proposal for Thidara! Now booked and very much looking forward to it.
Hayes & Jarvis always deliver with tailor made itineraries suited to our interests.

1 August 2025
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Reply from Hayes & Jarvis

Dear Vicky,

Thank you for your fantastic review! We're thrilled to hear that you had another great consultation with Thidara. It's wonderful to know that we continue to deliver with itineraries that suit your interests. We can't wait to hear all about your adventure!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

India trip

Jas was great at listening to requirements and making helpful suggestions for planning our trip

30 June 2025
Unprompted review
Rated 5 out of 5 stars

West Coast Canada tour

Efficient service from Carys. Very capable adviser who provided lots of suggestions and ideas for our trip. Once we had finalised the details, the booking process was quick and easy

25 July 2025
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Reply from Hayes & Jarvis

Dear Patricia,

Thank you for your review! We're so pleased to hear that you had an excellent experience with Carys. We appreciate you recognizing her efficient service. We can't wait to hear all about the holiday when you return!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Adventure, stunning nature, and warm hospitality

We had an excellent and unforgettable trip to Uganda; well-designed, well-paced, and full of extraordinary experiences. The highlights were definitely the gorilla trek and white-water rafting on the White Nile.

The lodges were lovely, with friendly, accommodating staff who kindly cleaned our jungle gear and muddy boots.

Our guides were outstanding—knowledgeable, professional, and adaptable, ensuring we had an incredible gorilla tracking experience.

Towards the end, we faced some issues with one guide and transport, as well as flight cancellations and rescheduling. Our main contact was exceptionally responsive, calm, and supportive, resolving problems swiftly and ensuring we got home safely.

Overall, this was a spectacular trip filled with adventure, stunning nature, and warm hospitality. We highly recommend it to anyone considering a visit to Uganda.

21 July 2025
Unprompted review
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Reply from Hayes & Jarvis

Dear Tina,

Thank you for sharing such a wonderful review of your trip to Uganda! We're absolutely thrilled to hear that it was an excellent and unforgettable journey, perfectly designed and paced, and filled with extraordinary experiences.
We're also delighted that the lodges were lovely, and their staff so friendly and accommodating. Your praise for our outstanding guides is much appreciated; their knowledge, professionalism, and adaptability truly ensure an incredible experience.
We're so glad it was a spectacular trip filled with adventure, stunning nature, and warm hospitality, and we truly appreciate your high recommendation. We hope to help you plan another incredible adventure soon!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Superb service and knowledge of the regio.

Having just experienced an amazing holiday in Florida with Hayes and Jarvis, we decided to book our once in a lifetime holiday in 2027 with them too. Their India specialist Jas Bhela has been exceptional in putting together our itinerary and recommending Hotels as Flights along with excursions that suits our requirements. I am not one to wish my life away but we can’t wait to go!!

23 July 2025
Unprompted review
Hayes & Jarvis logo

Reply from Hayes & Jarvis

Dear Chris and Paula,

Thank you for your fantastic review! We're thrilled to hear that your amazing Florida holiday inspired you to book your once-in-a-lifetime trip to India in 2027 with us as well.
It's wonderful to know that Jas has been exceptional in crafting your itinerary, recommending the perfect hotels and flights, and suggesting excursions that perfectly suit your requirements.
We're incredibly excited for you to experience all the magic Jas has put together!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish Chris our rep did a Stella job putting All our dreams together it just shows the dedication he has had to listen procure and enthuse our taste buds more than they was already
Too notch

23 July 2025
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Reply from Hayes & Jarvis

Dear Simon,

Thank you for your fantastic review! We're absolutely thrilled to hear that our service has been excellent, and that Chris did a stellar job bringing all your travel dreams together.
We can't wait for you to experience your incredible journey!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Bali Trip

From our first enquiry to a complete itinerary the process could not have been simpler.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

The customer service we have received

The customer service we have received, from the initial enquiry, to present has been second to none. I would definitely recommend this company for any travel arrangements that you have. We will definitely be using them again.

19 July 2025
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Reply from Hayes & Jarvis

Dear Mark,

Thank you for your fantastic review!
We're thrilled to hear that the service our team provided has made such a difference. It's genuinely rewarding to know you would recommend us for any travel arrangements. We truly appreciate your kind words and look forward to helping you with your future adventures!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Great trip

The holiday was everything that we wanted. Flights, transfers and trips flowed seamlessly, making our holiday stress free. We would definitely use Hayes and Jarvis again.

4 June 2025
Unprompted review

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