Hays Travel - Allerton Reviews 

518
TrustScore 5 out of 5

4.9

76 Allerton Road, Mossley Hill, L18 1LW Liverpool, GB


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Rated 5 out of 5 stars

The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itin... See more

Company replied

Rated 5 out of 5 stars

Everytime I go plan to go on holiday I go there to check out the prices and figure out our options to go , and also if we have been there longer enough cups of teas 🤣🤣 The staff are very friendl... See more

Company replied

Rated 5 out of 5 stars

Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go th... See more

Company replied

Rated 5 out of 5 stars

We have booked through Hays before and had no problems hence why we came back. Your associate at the Alerton Rd branch, Jenny was thorough and professionally guided us every step of the way. Job well... See more

Company replied


Company details

  1. #21 of 200 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 97 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 76 Allerton Road, Mossley Hill, L18 1LW, Liverpool, United Kingdom

  • 0151 4380049

4.9

Excellent

TrustScore 5 out of 5

518 reviews

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4.9

All reviews

(518)

125,356 reviews in the last 12 months

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Rated 5 out of 5 stars

The service was fantastic

The service was fantastic. Jennifer Louise couldn’t do enough for us, she asked all the questions and gave great advice. Was very pathrough with our request out what we wanted out of building our itinerary. Jennifer Louise also followed up with us to make sure we was happy with everything. Bonnie and Annie were also great. They all made the booking process very easy.

15 July 2026
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Reply from Hays Travel - Allerton

Wow what a lovely review! Thank you so much! x

Rated 5 out of 5 stars

Excellent Customer Service from Hays Travel on Allerton Road in Liverpool

We have used Hays Travel on Allerton Road in Liverpool for several years now. We frequently arrange our summer holiday through their Branch Manager, Megan who always makes us feel very welcome and at ease.
Megan has a real infectious enthusiasm for her work and her in depth knowledge of the resorts and hotels we reviewed when looking for a holiday in Southwestern Europe was impressive.
After reviewing a few different options lining up with our criteria, we were guided onto an excellent holiday, which exactly met our needs in every way, and we highly recommend Megan and Hays Travel for their highly quality, tailored customer service and competitive prices.

11 July 2026
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Reply from Hays Travel - Allerton

Wow! What a lovely review! Thank you so much! Its a pleasure booking your holidays - Megan

Rated 5 out of 5 stars

Amazing Annie

Amazing service off Annie again she has so much knowledge thank you once again x

9 July 2026
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Reply from Hays Travel - Allerton

Thank you for you lovely review I love booking you holidays!Xx - Annie

Rated 3 out of 5 stars

Hays the agents themselves are. Great

Hays the agents themselves in the allerton branch are very helpful and really nice ladies however I paid £1599 for 4 nights with sea view and ended up looking at trees and changing hotel as the one they selected was awful I also got a full suite with 2 bathrooms half board for &"£900 for a different hotel and £120 for new flights the comparison was not even close and as a travel agent I would expect them to provide me better results than I could get myself

7 July 2026
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Reply from Hays Travel - Allerton

Hi,
We have not been made aware of any of the problems above? Sorry for your experience. We can help you put a complaint in when your home. -Megan

Rated 5 out of 5 stars

Great people

Everytime I go plan to go
on holiday I go there to check out the prices and figure out our options to
go , and also if we have been there longer enough cups of teas 🤣🤣
The staff are very friendly and we got to know some of the staff there (shout out to Jen & Megan) who has always been very helpful and kind guiding us through our planned holidays. I’ve booked everywhere with the from to the US ( Disney & Vegas) to European holidays such as Spain and more recently , help us book cruises all around Europe, WE ALLEAYS GO BC TO THAT SHOP !!

27 January 2026
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Reply from Hays Travel - Allerton

Aww thank you for your lovely review - Megan xx

Rated 5 out of 5 stars

Excellent service

Very good service and the staff member dealing with our request was excellent.

14 July 2026
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Reply from Hays Travel - Allerton

Aww thank you for your lovely review - Megan xx

Rated 5 out of 5 stars

Linda

We went to hays to book our holiday we was greeted by Annie one of the tour operators we have booked with her before me and my daughter she is so helpful and she always goes out of her way to make your holiday booking run smooth so we booked another holiday with her thanks Annie for everything linda

8 July 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely feedback - Megan

Rated 5 out of 5 stars

Simply the Best…

Megan and her team provide a warm and friendly atmosphere and are very helpful and patient when booking your holiday for you. Always a good experience with plenty of good advice and they always go the extra mile. Thank you Kathryn and Dave Formby

12 July 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely feedback! I love booking your holidays xxx

Rated 5 out of 5 stars

We have booked through Hays before and…

We have booked through Hays before and had no problems hence why we came back. Your associate at the Alerton Rd branch, Jenny was thorough and professionally guided us every step of the way. Job well done.
Will certainly recommend Hays to anyone and will be a client for future travel plans.

23 June 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely feedback - Megan

Rated 5 out of 5 stars

Excellent Service as always - Another repeat booking made at Hayes…

Another repeat booking made at Hayes Travel, Allerton Rd. Wouldn't go to any other travel agency, the staff are excellent. Megan and the team really go the extra mile when it comes to providing the personal touch with customers. On this occasion, Annie dealt with my booking -she is a great asset to the Hayes team.

27 June 2026
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Reply from Hays Travel - Allerton

Thank you for your lovely review, - Bonnie, Hays Travel

Rated 5 out of 5 stars

Great service from start to finish as…

Great service from start to finish as usual when booking are holidays. All members of staff at this branch are always professional and greet you with a smile

21 June 2026
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Reply from Hays Travel - Allerton

Thanks You for your lovely comment- Scarlett

Rated 5 out of 5 stars

Thank you Hayes for nearly 20 years of Happy Holidays 🕶🏖🌞or many years with have booked our…

For many years with have booked our holidays with Hayes travel. Booked our latest one yesterday with Megan. She is so helpful and professional and such a lovely girl. Looking forward so much to our holiday as we know everything will be wonderful as it usually is. Thank you Megan see you next time.😊

25 June 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely feedback - Megan xx

Rated 5 out of 5 stars

Great experience again!

Another great experience at the Allerton Rd shop. The staff there are so helpful. Would not go anywhere else to book a holiday. Thanks girls. 🏖

24 June 2026
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Reply from Hays Travel - Allerton

Thank you so much for your lovely feedback - Megan

Rated 5 out of 5 stars

Scarlett

Scarlett, our trip advisor was polite and enthusiastic when we enquired about my first solo trip on holiday.. She was patient and seemed genuinely happy for me when we decided on an adults only holiday to Majorca. I feel supported and confident now with her guidance and am looking forward to the experience in 4 weeks time. Thank you Scarlett. Lynn Thompson

11 June 2026
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Reply from Hays Travel - Allerton

Thanks You for your lovely review- Scarlett :)

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