Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a holiday with Kelly - her knowledge is amazing, there is no question she does not know or will not find out for you. Truly goes the extra mile to match your requirements. Thanks so much, an 1... See more
Company replied
always 10/10 for Allestree team of course 🩷 Sophie booked and checked me in so efficiently 10/10 for the rest of the team too - Kelly Arran Emmie Lewis and Mel who always gets the best rates on... See more
Company replied
Really glad I went to Hays rather than booking myself. Kelly asked questions I wouldn't have thought of and made sure I had the support I needed for my health conditions. She also made sure my cabin... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14 Park Farm Centre, DE22 2QN, Allestree, United Kingdom
- 01332897041
4.9
Excellent
760 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kelly is great help
Kelly is great help, cheerful person and good to sort out what we want to go on holiday. Good service and deaf awareness. We will go to Hays again if we want to go somewhere
18 July 2026
Reply from Hays Travel - Allestree
Hi Robert, Thank you so much for your Kind feedback. I will pass this on to Kelly. Best wishes Lewis :)
Booked a holiday with Kelly
Booked a holiday with Kelly - her knowledge is amazing, there is no question she does not know or will not find out for you. Truly goes the extra mile to match your requirements.
Thanks so much, an 11/10 experience.
26 July 2026
Reply from Hays Travel - Allestree
Hi Nicola, thank you so much for you lovely review! I am glad Kelly managed to get your amazing holiday booked for you. I will be sure to pass this on :) Emmie
Reply from Hays Travel - Allestree
Thank you so much for your lovely review! I will be sure to pass this onto Lewis. I am glad his was able to help you book your holiday :) Emmie
Great personnel service from Millie
Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very comfortable and relaxed. Thank you Millie and Hays Travel
18 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Millie. I am glad you had a great experience booking with us :) Emmie
all staff at hays are always helpful
all staff at hays are always helpful. and spend a lot of time helping to get the right holiday ,in terms of special needs for me.
15 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Sophie. I am glad you had a great experience booking with us :) Emmie
Reply from Hays Travel - Allestree
Thank you so much for leaving us a lovely review Cynthia, we very much appreciate it and will pass this over to Emmie :)
Kind regards,
Millie
Excellent customer relations.
21 July 2026
Reply from Hays Travel - Allestree
Thank you for your feedback! I am glad we were able to get something sorted for you :) Emmie
Excellent team at Allestree DE22
12 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely review! I am glad you had a great experience and will be sure to pass this onto Millie :) Emmie
Great service couldn’t do enough for us…
Great service couldn’t do enough for us nothing was to much trouble definitely use again
19 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! It was my pleasure to sort your trips out for you. I hope you have a great time :) Emmie x
Excellent
Excellent, helpful, knowledgeable and a great friendly experience, booked a cruise for the first time and I had so many questions but the team were happy to answer all of these. Would definitely use again
19 July 2026
Reply from Hays Travel - Allestree
Hi Maxine, Thank you so much for your lovely feedback. I am happy that myself and the team were happy to assist you. Best wishes Lewis :)
The best first experience of Italy!
The Hays Travel team at Allestree have once again organised an excellent holiday for myself and my husband to Italy. They list to my requests, adjust, clarify and overall provide a great service!
29 June 2026
Unprompted review
Reply from Hays Travel - Allestree
Thank you Helen for your Lovely Feedback. I will pass this on to the Team! Best wishes Lewis :)
Kelly is always cheerful and…
Kelly is always cheerful and understands our needs really quickly
18 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Kelly. We hope you are looking forward to your holiday. Emmie :)
Good sevice
Booking process was easy enough. Staff, Kelly, very helpful as all other staff at this branch has been so in the past.Very good service.
11 July 2026
Reply from Hays Travel - Allestree
Thank you Mrs Mcbride, it is always our pleasure to get your plans sorted for you, we will pass your lovely review on to Kelly :)
Kind regards, Millie
Excellent as always
Excellent as always, Sophie was helpful, pleasant and professional got the holiday I asked for,that's why I always book with Hayes travel 👍
16 July 2026
Reply from Hays Travel - Allestree
Thank you for your kind review Mrs Mansey, we will pass this on to Sophie she will be so pleased to read this
Kind regards,
Millie
Really glad I went to Hays rather than booking online independently
Really glad I went to Hays rather than booking myself. Kelly asked questions I wouldn't have thought of and made sure I had the support I needed for my health conditions. She also made sure my cabin was not under the theatre. She had a deck plan of the ship so I could make informed choices. Really good unhurried personalised experience.
11 July 2026
Reply from Hays Travel - Allestree
Thank you so much for your lovely review Ruth, Kelly will really appreciate your kind words, we hope you have a lovely cruise :)
Kind regards,
Millie
Didn't have to wait to be seen
Didn't have to wait to be seen. Emmie was our advisor & very helpful she was. Told her what we wanted & when, she then brought up our options & prices. All in all a very easy & painless process.
Only negative, the AC was too high, it was cold sitting in the place & we weren't there very long.
15 July 2026
Reply from Hays Travel - Allestree
Thank you for your review Valerie, we will pass this on to Emmie, and we're glad we could could get your holiday sorted :)
Apologies that the temperature was too cold for you in store, we are more than happy to change the temperature to our customers comfort levels, we always disagree ourselves whether we want it on or not, so you can be our decider!
Kindest regards,
Millie
From the moment you walk in the door…
From the moment you walk in the door you know the staff want to help you find your best holiday. Kelly and Arun have recently helped us tremendously. As usual we came out feeling we had spent time with friends.
1 July 2026
Reply from Hays Travel - Allestree
This is such a lovely comment, thank you so much. We are always happy to help and our customers do become friends . See you both soon Kelly x
Sophie was very helpful knowledgeable…
Sophie was very helpful knowledgeable and professional she was very patient as we had lots of questions
8 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! It is always our pleasure booking your holidays :) Emmie x
Reply from Hays Travel - Allestree
Hi Scott Thank you for your kind feedback, I'm glad Arran was able to assist you, i will pass this onto him! Thanks Sophie :)
Reply from Hays Travel - Allestree
Thank you for your kind feedback Alan, I will pass this on to Kelly. Regards Lewis :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.