Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went in to this branch not knowing where we wanted to go, the only information we gave was that we wanted to fly with Jet2, didn’t want late flights and wanted to go somewhere warm and sunny for... See more
Company replied
Great Service as always from the Ashington branch team! All of them are super friendly and today Sharon booked my holiday for me! I would never go anywhere else to book my holiday!
Hays Travel Ashington always give first class service would never go anywhere else to book a holiday. Susan Hepple has always found me really good deals for all of my cruises she is a great asset to t... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Station Road, NE63 9UJ, Ashington, United Kingdom
- 01670 815755
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
happy friendly and seemed to genuinely…
happy friendly and seemed to genuinely have a interest in the holiday we were wanting and within our budget
1 March 2026
Reply from Hays Travel - Ashington
Mr Hume,
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience and that we could help you find the perfect holiday within your budget.
Kind Regards
Hays Travel Ashington
Reply from Hays Travel - Ashington
Kris,
Thank you for your wonderful review! We are so pleased to hear that you found our staff to be helpful and friendly. We truly appreciate your feedback.
Kind Regards
Hays Travel Ashington
Good advice from a knowledgeable member…
Good advice from a knowledgeable member of staff. Thank you
19 August 2026
Reply from Hays Travel - Ashington
A Parsons,
Thank you for your wonderful feedback! We are so pleased to hear that our team member Sharon provided good advice and was knowledgeable. We truly appreciate you taking the time to share this positive experience.
Kind Regards
Hays Travel Ashington
A friendly efficient experience booking…
A friendly efficient experience booking with Jamie at Hays Travel Ashington.
17 August 2026
Reply from Hays Travel - Ashington
Ms Clark,
Thank you for your lovely 5-star review! We are so pleased to hear that you had such a friendly and efficient experience when booking with us.
Kind Regards
Hays Travel Ashington
Reply from Hays Travel - Ashington
Hi Ella,
Thank you for the lovely review of our staff. Hope you have a fantastic holiday.
Hays Travel Ashington
Sue was fantastic
Sue was fantastic. She gave us every option available. So patient. When we made our booking she explained everything, so helpful. Would use Hays Travel again. Thank you Sue.
23 August 2026
Reply from Hays Travel - Ashington
Mr Gibson ,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was a fantastic help and made your booking experience enjoyable.
Kind Regards
Hays Travel Ashington
Great Service as always from the…
Great Service as always from the Ashington branch team! All of them are super friendly and today Sharon booked my holiday for me! I would never go anywhere else to book my holiday!
23 August 2026
Sarah was fantastic again everything…
Sarah was fantastic again everything sorted straight away great service 👏
23 August 2026
Reply from Hays Travel - Ashington
Anya Cowen,
Thank you for your wonderful feedback. We are so pleased to hear that everything was sorted straight away and that you received great service.
Kind Regards
Hays Travel
Always top notch service!
15 August 2026
Reply from Hays Travel - Ashington
MR T REED,
Thank you for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such top-notch service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel Huyton
Reply from Hays Travel - Ashington
Jeffrey Graham,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive such great service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel Ashington
It would be preferred if he used my…
It would be preferred if he used my name & not a previous customer!
14 August 2026
Reply from Hays Travel - Ashington
Good Morning, - I will give you a call this morning to discuss, Thank you Sarah
Reply from Hays Travel - Ashington
Mrs Hall,
Thank you for your fantastic feedback! We are so pleased to hear you enjoyed our service from start to finish.
Kind Regards
Hays Travel Ashington
Reply from Hays Travel - Ashington
Neil,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive first-class service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel Ashington
Reply from Hays Travel - Ashington
Bob Hodgson,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service to be excellent and our staff extremely helpful.
Kind Regards
Hays Travel Ashington
Great service again...
Great service by happy to help people with great knowledge of most destinations, hotels and surrounding areas always use hayes and always will
9 August 2026
Reply from Hays Travel - Ashington
Joseph John burt,
Thank you for your wonderful feedback! We are so pleased to hear that our team's knowledge and helpfulness made such a positive impression. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Ashington
Holiday to Ibiza
Sarah was very helpful when we went to book a holiday. She listened to all our needs and sorted out the perfect holiday for us.
16 August 2026
Reply from Hays Travel - Ashington
Angela Dodds,
Thank you for your wonderful review! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday.
Kind Regards
Hays Travel Ashington
Reply from Hays Travel - Ashington
Helen Makepeace,
Thank you for your wonderful feedback! We are so pleased to hear that you walked out with the perfect holiday. We truly appreciate your kind words.
Very helpful understanding the holiday…
Very helpful understanding the holiday I wanted nice and easy as always hays is the only place I use
13 August 2026
Reply from Hays Travel - Ashington
Deborah Davies,
Thank you for your wonderful feedback! We are so pleased to hear that we made understanding your holiday needs easy and that you continue to choose us for your travel plans.
Kind Regards
Hays Travel
Great service as normal…
Lucy booked our holiday quite quickly and easily. We got exactly what we wanted and got to pick our own cabin on the cruise. Thank you
11 August 2026
Reply from Hays Travel - Ashington
Mr Kevin Cook,
Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that booking your holiday was quick and easy, and that you were able to secure the exact cabin you wanted for your cruise. We hope you have a truly wonderful trip!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.