Very happy with all aspects of recent booking , staff (louise) forwarded all relevant information on various dates cabins i requested . The booking process only had one very small issue when pay... See more
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The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very import... See more
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Brilliant as usual. Louise was great we always booked with Hays travel. All visits provided great service, staff always pleasant and extremely helpful.
Company replied
I can honestly say that I had the best experiences booking my holiday with Nicola from Hays travel Ayr. She went above and beyond to help me find the right holiday for myself and family. She was more... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Alloway Street, KA7 1SP, Ayr, United Kingdom
- 01292840294
4.9
Excellent
558 reviews
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From the minute we walked in the door…
From the minute we walked in the door we were met with friendly faces we sat down with your very friendly agent who was fantastic she had our wonderful holiday booked up in jig time as it’s a very special holiday for my wife and I on our 50th wedding anniversary we are delighted with Hays
28 July 2026
Reply from Hays Travel - Ayr
Richard Robison,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with us. We hope you have a truly memorable 50th wedding anniversary holiday!
Kind Regards
Hays Travel Ayr
Very happy with all aspects of recent…
Very happy with all aspects of recent booking , staff (louise) forwarded all relevant information on various dates cabins i requested . The booking process only had one very small issue when paying deposit but Louise managed to resolve it ... im very happy with service
18 July 2026
Reply from Hays Travel - Ayr
alma,
Thank you so much for your kind words! We are delighted to hear you were happy with all aspects of your recent booking and the service you received. We truly appreciate your feedback.
Kind Regards
Hays Travel Ayr
Kira was lovely and sorted us with…
Kira was lovely and sorted us with exactly what we wanted
22 July 2026
Reply from Hays Travel - Ayr
Mrs Mclean,
Thank you for your wonderful feedback! We are so pleased that our colleague was able to assist you in finding exactly what you were looking for.
Kind Regards
Hays Travel Ayr
Brilliant as usual.
Brilliant as usual.
Louise was great we always booked with Hays travel. All visits provided great service, staff always pleasant and extremely helpful.
22 July 2026
Reply from Hays Travel - Ayr
Elizabeth Kelso,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive great service and find our team pleasant and helpful. We truly appreciate your loyalty!
Kind Regards
Hays Travel Ayr
Got the usual friendly helpful…
Got the usual friendly helpful assistance from our favourite go to travel agent staff.
17 July 2026
Reply from Hays Travel - Ayr
Fred Harryman,
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently receive friendly and helpful assistance from our team. We appreciate your kind words!
Kind Regards
Hays Travel Ayr
Nicola was amazing
Nicola was great helped me the 3 times i called her. Told me exactly what i had to do etc.
Great service through out the calls.
17 July 2026
Reply from Hays Travel - Ayr
Miss Elaine Smith,
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that you received such great service throughout your calls. We appreciate you taking the time to share this.
Kind Regards
Hays Travel Ayr
Excellent experience
Nicola was both friendly and professional. She was knowledgeable about the cruise and was very particular at taking down our details and explaining everything she was entering on the computer. I would definitely contact Nicola again for any future holidays.
16 July 2026
Reply from Hays Travel - Ayr
Liz Hutchison,
Thank you for your wonderful review! We are so pleased to hear that our colleague provided such professional and friendly service, and that you would contact them again for future holidays.
Kind Regards
Hays Travel Ayr
Very friendly helpful and informative
12 July 2026
Reply from Hays Travel - Ayr
Michael,
Thank you for your wonderful review! We are so pleased to hear that you found our team friendly, helpful, and informative. We truly appreciate your kind words.
Kind Regards
Hays Travel Ayr
Reply from Hays Travel - Ayr
Joy,
Thank you so much for your lovely feedback! We are delighted to hear that you had such a positive experience with us. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel Ayr
Kim was very helpful and professional…
Kim was very helpful and professional and got my holiday booked quickly.
24 June 2026
Reply from Hays Travel - Ayr
A Hamilton,
We're so glad we could assist you with your booking quickly and professionally. Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Warm and welcoming experience.
Lovely Nicola took care of everything for us, and gave us a laugh as well. First Class Travel Agent ⭐️⭐️⭐️⭐️⭐️
23 June 2026
Reply from Hays Travel - Ayr
Mr Grant,
We are so happy to hear you had such a positive experience with us! Thank you for your kind words.
Kind Regards
Hays Travel
I was in to just make an enquiry…
I was in to just make an enquiry initially, was dealt with efficiently and politely and helpfully. I had a think & decided to book there and then , because online price I mentioned was matched without any issues by Kira .
23 June 2026
Reply from Hays Travel - Ayr
John ,
We're so pleased to hear our team was efficient and helpful. We're glad we could match the online price for you! Thank you for your kind words.
Kind Regards
Hays Travel
Always ready to help Kay and the girls…
Always ready to help Kay and the girls go above and beyond for you, can't recommend them highly enough
21 June 2026
Reply from Hays Travel - Ayr
sandra queen,
We are so glad to hear that our team provided such excellent assistance. Your kind words mean a lot to us!
Kind Regards
Hays Travel
Great service at Ayr office as always
Great service at Ayr office as always
Kay was very professional and helpful 👍🏻
11 June 2026
Reply from Hays Travel - Ayr
David Turner,
We are so pleased to hear you received great service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ayr
mary mckinlay,
Thank you for your kind words! We are glad you had a great experience with us.
Kind Regards
Hays Travel, Ayr
The staff in the Ayr branch are amazing…
The staff in the Ayr branch are amazing there so helpful & polite
5 June 2026
Reply from Hays Travel - Ayr
Mark Robertson ,
We are so pleased to hear about your positive experience with our team. Thank you for your kind words.
Kind Regards
Hays Travel Ayr
Great service
We had a wonderful person Nicola who was very knowledgeable in our booking
11 June 2026
Reply from Hays Travel - Ayr
Christina Reynolds,
We're so glad our team provided you with excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
A perfect experience!
The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very important for us! We had a pre cruise stay for 3 nights at the Athens Gate hotel, centrally situated with wonderful views of the Acropolis! All arranged for us! Celebrity Infinity is an older, smaller ship, but we found her perfect for our needs! Top marks Hays Travel!
19 May 2026
Unprompted review
Reply from Hays Travel - Ayr
Tina Alexander,
We are so pleased to hear that your recent cruise was such a wonderful experience, from the booking to your return. It's fantastic that the planning met your needs perfectly, and we appreciate you sharing your positive feedback.
Kind Regards
Hays Travel
After giving a very wide list of…
After giving a very wide list of requirements Louise went above and beyond to find us a holiday that met our needs .
8 June 2026
Reply from Hays Travel - Ayr
T Ayr,
We're so glad we could find the perfect holiday for your specific needs. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ayr
MR GREGORY,
We appreciate your kind words about our team.
Kind Regards
Hays Travel
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