Hays Travel - Blackpool Reviews 513

TrustScore 5 out of 5

4.9

Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB


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Rated 5 out of 5 stars

The two gentlemen in the shop were both very helpful, in fact id phone before hand to check on something and when I went to book the system was already set up with my name, the person I spoke to on th... See more

Company replied

Rated 5 out of 5 stars

Hays Blackpool give booking holidays a very easy process.. They take all information from you, they then sort your destination then get you exactly what dates you want, and at a great price.. Very k... See more

Company replied

Rated 5 out of 5 stars

Due to my husband being a full time wheelchair user we were looking at the Fred Olsen cruises from Liverpool, first l was told by one of the agents that no accessible cabins were available for the dat... See more

Company replied

Rated 5 out of 5 stars

Been to the cherry tree road branch in Blackpool several times now, staff are always pleasant and professional and help with just about everything. I like easy and that's how they make the whole book... See more

Company replied


Company details

  1. #21 of 209 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #8 of 53 best companies in Cruise Travel Agency
  4. #5 of 34 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #10 of 103 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, United Kingdom

  • 01253807243

4.9

Excellent

TrustScore 5 out of 5

513 reviews

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Rated 5 out of 5 stars

As always excellent customer service

As always Kieran excelled in helping my friend and I reschedule our holiday, having provided him with dates within 2 weeks and budget he went above and beyond to find us the perfect location ensuring it met all our needs and within our budget.

11 April 2026
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Reply from Hays Travel - Blackpool

Hello Louise,

Thank you for taking the time to leave this review It's really appreciated. I am glad we managed to get you booked and hope you have a fab time in Mexico. ^Kieran

Rated 5 out of 5 stars

Wayne was super helpful made the…

Wayne was super helpful made the experience flawless and stress free

8 April 2026
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Reply from Hays Travel - Blackpool

Thank You Katy for the lovely feedback, I hope You and your partner enjoy Barcelona when the time comes. Wayne

Rated 5 out of 5 stars

Wayne was lovely very very helpful and…

Wayne was lovely very very helpful and a credit to heys blackpool

26 March 2026
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Reply from Hays Travel - Blackpool

Thank you for the lovely feedback Ross, glad i met your needs. I hope you enjoy your holiday next month. :) Wayne

Rated 5 out of 5 stars

Excellent service Kieran was so patient…

Excellent service Kieran was so patient and professional. Can not fault service and help given.

21 March 2026
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Reply from Hays Travel - Blackpool

Hi Janet thanks for the lovely feedback, I will let Kieran know. We hope you enjoy your holiday when the time comes. Wayne

Rated 5 out of 5 stars

The two gentlemen in the shop gave excellent service. were both…

The two gentlemen in the shop were both very helpful, in fact id phone before hand to check on something and when I went to book the system was already set up with my name, the person I spoke to on the phone wasn't in that day but had passed on my details to someone else, the person found us exactly what we wanted and noted down our requests. Ive already recommend them to friends.

27 February 2026
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Reply from Hays Travel - Blackpool

Hi Karen thank you for the lovely feedback on Derryn and myself, im glad we met your needs and you found us helpful and we got it all sorted for you. We hope you enjoy your holiday when the times comes. Wayne

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

8 February 2026
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Reply from Hays Travel - Blackpool

Thank you for the lovely feedback, so glad you found us helpful. We hope you enjoy your holiday when the time comes. Wayne

Rated 5 out of 5 stars

Excellent experience at Hays Travel

Called in to the store spoke with Claire regarding our holiday to tenerife, She was extemely knowledgeable with regard to the actual travel arrangements and what to expect on arrival at Tenerife she also booked us on the Fast Track. All in All another excellent experience at Hays Travel

9 March 2026
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Reply from Hays Travel - Blackpool

Hello Mr Ashworth, we are always delighted to read such amazing feedback, I’m happy to hear you found Claire knowledgeable and helpful we will ensure this is passed on to Claire. Thank you again for booking with us, Kieran

Rated 5 out of 5 stars

Always use Hays for my holidays they…

Always use Hays for my holidays they are very helpful and make it a pleasure to book with them

2 March 2026
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Reply from Hays Travel - Blackpool

Hi Brian, thank you for the lovely review, We are glad you always have a good experience with us! Sofia

Rated 5 out of 5 stars

Keiron was very friendly and…

Keiron was very friendly and knowledgeable and sorted our next cruise with P & O with ease and was able to answer our questions.

4 March 2026
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Reply from Hays Travel - Blackpool

Hello Mr Dunn, thank you for taking the time to leave this great review. I am happy to have helped you with the P&O cruise. Thank you again for booking. Kieran

Rated 5 out of 5 stars

Kieron was brilliant

Kieron was brilliant

3 March 2026
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Reply from Hays Travel - Blackpool

Hello Diane, thank you for leaving this fantastic review for me! I’m happy to hear you revived great service from us. Thank you again for booking. Kieran

Rated 5 out of 5 stars

Great service

Great service, friendly and knowledgeable

20 January 2026
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Reply from Hays Travel - Blackpool

Hi Gary

thank you for the lovely feedback, I'm glad you found me friendly and knowledgeable. I do hope you enjoy your holiday when you go. Wayne

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff. Very helpful.

26 February 2026
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Reply from Hays Travel - Blackpool

Hello Lisa, thank you for taking the time to leave this 5* review for our branch we are happy to hear you had a great experience with us. Thank you again for booking. Kieran

Rated 5 out of 5 stars

Excellent service as always

Always great experience with outstanding travel agents at hays travel at cherry tree rd asda thanks

18 February 2026
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Reply from Hays Travel - Blackpool

Thank you for the great feedback so glad we meet your needs, we hope you enjoy your holiday, Wayne

Rated 5 out of 5 stars

Wanted to book a holiday

Wanted to book a holiday. Knew where I wanted to go and when. I got the holiday i wanted with no isdues
Great ervice as usual .

25 February 2026
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Reply from Hays Travel - Blackpool

Hi Helen thank you for the lovely feedback glad i got it all sorted. I hope you enjoy it when the time comes. We will see you again soon for your next one :) Wayne

Rated 5 out of 5 stars

My experience with Hays travel was very…

My experience with Hays travel was very good as they were very helpful in every way.

23 February 2026
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Reply from Hays Travel - Blackpool

Hello Elaine, thank you for taking the time to leave this great review for Wayne, I am happy to her you had a great experience with us. Thank you again for booking ^Kieran

Rated 5 out of 5 stars
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Reply from Hays Travel - Blackpool

Hi Mrs Fenton, thank you for taking the time to leave this review. I am happy to hear you found our service helpful and found us friendly. Thank you again for booking with us. Kieran

Rated 5 out of 5 stars

Very helpful man

20 February 2026
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Reply from Hays Travel - Blackpool

Hello Mrs Birkett, thank you for leaving this great review for Wayne, I am happy to hear you found the service helpful. Thank you again for booking with us. ^Kieran

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