Hays Travel - Bradford Reviews 

603
TrustScore 5 out of 5

4.9

Kirkgate shopping centre, BD1 1QT Bradford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We into Hayes Bradford to book a cruise in the Mediterranean for next year seeing it will be our 25th wedding anniversary and wanted something special. We had been on a break to Berlin in May and was... See more

Company replied

Rated 5 out of 5 stars

The staff are extremely friendly, helpful and never try to push you into anything. I have booked 2 family holidays in the Bradford shop one with Angela and one with Abigail and both ladies have been a... See more

Company replied

Rated 5 out of 5 stars

Quick, easy, no fuss, got the hotel, flights that we wanted a little bit pricey, more than we normally pay but other than that all was great the young girl that looked after, [ sorry i forgot her name... See more

Company replied

Rated 5 out of 5 stars

From our 1st contract anna-jo was amazing. I had spoken to diffent holiday companies and they were useless. Anna-jo looked into all my requests and ideas, extreamly efficiently. She was emailing and c... See more

Company replied


Company details

  1. #20 of 203 best companies in Travel agent
  2. #7 of 39 best companies in Cruise agency
  3. #8 of 54 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 98 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Kirkgate shopping centre, BD1 1QT, Bradford, United Kingdom

  • 01274 965 995

4.9

Excellent

TrustScore 5 out of 5

603 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(603)

117,046 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service

Friendly service, with a smile.

3 August 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Abby

Rated 5 out of 5 stars

Always happy to help

The staff are extremely friendly, helpful and never try to push you into anything. I have booked 2 family holidays in the Bradford shop one with Angela and one with Abigail and both ladies have been absolutely fantastic

25 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Abigail

Rated 5 out of 5 stars

We into Hayes Bradford to book a…

We into Hayes Bradford to book a cruise in the Mediterranean for next year seeing it will be our 25th wedding anniversary and wanted something special. We had been on a break to Berlin in May and was delighted with our stay and the arrangements made by Angela for me and my wife. So we came back to book a cruise. Lindsay searched and found us what we were looking for with the right company, and ship and destinations. We are impressed with the way Hayes works and Lindsay mentioned that your company is a good one to work for. She was very efficient and helpful in our expectations and we are looking forward to our holiday next year.

23 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your lovely feedback :) I am so happy I was able to get everything you wanted plus a couple of extra nights! Thanks again, Lyndsey

Rated 5 out of 5 stars

The young lady who dealt with us was a…

The young lady who dealt with us was a credit to hays travel. Everything we asked was answered. So helpfull and overall was a good experience

24 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Anna-Jo

Rated 5 out of 5 stars

Booking Holiday in Broadway Bradford

Excellent service in booking holiday. Very knowledgeable, and helpful. Took her time in explaining everything even though was nearly closing time

20 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Angela

Rated 5 out of 5 stars

i have been booking my holidays with…

i have been booking my holidays with hays travel for years and i have always been greeted with a big smile and a very warm welcome making me feel like family,staff are very informative and knowledgeable and always professional ,i wouldn,t go anywhere else

16 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Abigail

Rated 5 out of 5 stars

Excellent holiday

Excellent holiday. On a cruise for the first time and it was as good as everyone told us. Just booked another one with yourselves it was that good.

18 June 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday again - Abby

Rated 5 out of 5 stars

Exceptional service!

Exceptional service!! Friendly staff willing to go that extra mile to help you. There is no need to look elsewhere. Never disappointed. Absolutely amazing 10/10

15 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday again - Olivia x

Rated 5 out of 5 stars

A very helpful young lady told her what…

A very helpful young lady told her what we wanted and she found the perfect hotel and location. There was a work experience young lady with her just a shout out to say she was very friendly and made us feel welcome.

9 July 2026
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Abigail

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look