We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
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Brooke was fantastic. She answered all questions quickly. Her communication was exceptional. She did all the research, compared hotels, and gave me the option of two. She organised and booked e... See more
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We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
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I called to book a holiday i was having trouble booking online, a young lady called Brook helped me and got it all booked for me, she was very helpful and I'm impressed with her service
Company details
- #21 of 202 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
282 reviews
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We had a great experience
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confirmed due to an initial website glitch that was beyond their control. Thank you so so much Hays travel of Braintree. I'd happily recommend this company to anyone
11 July 2026
Reply from Hays Travel - Braintree
Hi,
Thank you for your lovely comments. We were so happy to make sure we found you the best holiday regardless of the time!
I called to book a holiday i was having…
I called to book a holiday i was having trouble booking online, a young lady called Brook helped me and got it all booked for me, she was very helpful and I'm impressed with her service
10 July 2026
Reply from Hays Travel - Braintree
Thank you for your kind feedback. We really appreciate your comments. We are always happy to help and support wherever we can, so it's great to know that this has been noticed. Thank you for taking the time to share your experience.
kind regards
Brooke was fantastic
Brooke was fantastic. She answered all questions quickly. Her communication was exceptional. She did all the research, compared hotels, and gave me the option of two. She organised and booked everything for us.
Thank you, Brooke.
Mary
25 June 2026
Reply from Hays Travel - Braintree
Mary Collins,
Thank you for your wonderful review! It was lovely to get your holiday booked for you and I am so pleased to hear that your experience was exceptional.
Kind Regards
Brooke
Very helpful staff very knowledgeable…
Very helpful staff very knowledgeable and very pleseant all round
24 June 2026
Agent took her time with us especially…
Agent took her time with us especially when we decided to changed our destination. Very informative and very happy to help us.
17 June 2026
Reply from Hays Travel - Braintree
Dear Mrs Strudwick,
Thank you so much for your lovely review.
We’re delighted to hear that you had a positive experience in branch and that the team were able to support you, especially when you decided to change your destination. We always aim to be as helpful and informative as possible, so it’s great to know this came across.
We hope you have a fantastic holiday and look forward to welcoming you back again soon!
Kind regards,
Lisa
Exceptional Service from Lisa & Brooke
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke.
From the moment we arrived, their knowledge and advice were fantastic. They took the time to talk through different options with us, answer all of our questions and nothing ever felt like too much trouble. We never felt rushed or pressured into making a decision, which made the whole experience really enjoyable and stress-free.
Thanks to their help, we’ve now booked our holiday and genuinely can’t wait! We were so impressed that we’ve also asked them to look into a Christmas Market river cruise for us as well.
Thank you both for making the whole process so easy and exciting, we’ll definitely be back for future trips !
21 June 2026
Reply from Hays Travel - Braintree
Thank you so much for your lovely review, Helen!
We’re delighted to hear you had such a positive experience with Lisa and Brooke, and that they helped make booking your Malta holiday enjoyable and stress-free.
We’re excited for your trip and look forward to helping with your Christmas Market river cruise too!
Thank you again for your kind words—we look forward to helping you with many more trips in the future.
Kind regards,
Hays Travel Braintree ✈️
Lisa was very patient and continued the…
Lisa was very patient and continued the great hays braintree experience
16 June 2026
Reply from Hays Travel - Braintree
Michael Beadell,
We are so pleased to hear about your positive experience. Thank you for your kind words.
Kind Regards
Hays Travel
Daisy was extremely helpful and very…
Daisy was extremely helpful and very knowledgeable. We feel very at ease when booking a holiday with her.
12 June 2026
Reply from Hays Travel - Braintree
Hi Mary,
Thank you so much for this lovely review, it is always my pleasure helping you out!
Daisy x
A Wonder and delightful bunch of staff
A Wonder and delightful bunch of staff, i popped into to query about a holiday. They gave as much information as possible and the ones they couldn't answer they got back to me efficiently.
Their professional and friendly approach gave me the confidence to book my holiday with them as i felt i would be in good hands with this lovely local team. Thank you
29 May 2026
We used Hays Travel for our trip
We used Hays Travel for our river cruise booking, because we were so impressed with the service that we received last year. Sadly, we can’t say the same about our experience this year. While Daisy was extremely knowledgeable and helpful, we can’t say the same about Molly, who kept asking Daisy how to use the system. Then in May we received a text message telling us that our final payment was overdue! Although I agree that we should have read the invoice properly, we weren’t expecting the final payment due date until 6-8 weeks before we travelled, which was the case last year. When I rang and spoke to Daisy, she told us that that is the case if you arrange for a direct debit at the time of booking. She kindly arranged for an extension of the payment till 9th June, 2026. But as we hadn’t budgeted to make this payment so early, it has put us under duress and we considered cancelling the trip altogether.
21 April 2026
Reply from Hays Travel - Braintree
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent experience has not lived up to the high standard of service you previously received, particularly given your positive experience with us last year.
Firstly, I would like to thank you for your kind comments about Daisy—it's reassuring to hear that she was knowledgeable and helpful throughout your booking. However, I am sorry that your interaction with another team member did not meet expectations. We are committed to ensuring that all our team members are fully supported and trained, and your feedback will be taken on board to help improve both confidence and consistency across the team.
I am also very sorry for the confusion and distress caused regarding the final balance due date. I completely understand how, based on last years' experience, you would have expected a later payment timeline. While the terms can differ depending on the payment method selected at the time of booking, it is clear that this was not communicated as clearly as it should have been, and for that I sincerely apologise.
I appreciate that being asked to make the payment earlier than anticipated has placed you under pressure, and I am truly sorry for the inconvenience and concern this has caused—particularly to the point where you considered cancelling your trip. That is certainly not the experience we want for our customers.
I’m pleased Daisy was able to assist by arranging an extension, and I do hope this has helped ease the situation slightly. Please be assured that your feedback is extremely important to us, and we will use it to review how we communicate payment schedules more clearly in future.
We genuinely value your continued trust in Hays Travel and hope we can restore your confidence in us. If there is anything further we can do to support you, please don’t hesitate to get in touch.
Reply from Hays Travel - Braintree
Hi Denise,
Thank you so much for this kind review, it was my pleasure to help you out!
I hope to see you very soon
Daisy 😊
Very helpful staff took the time to…
Very helpful staff took the time to explain everything would book again with Hays x
29 May 2026
Reply from Hays Travel - Braintree
Hi Jacqueline,
Thank you so much for your lovely review!
It was an absolute pleasure helping you with your booking, and I look forward to assisting you in planning your next adventure.
Thank you again for your kind words.
Warm regards,
Brooke
1st time in January 2026 so good went…
1st time in January 2026 so good went back recently, lovely staff, extremely helpful and very friendly would keep using them when I need to book a holiday 😊
16 May 2026
Reply from Hays Travel - Braintree
Hello!
Thank you for this kind & lovely review, it was an absolute pleasure to help you book your holiday!
Kindest regards,
Lillymay
Friendly staff polite
Friendly staff
No problems booking holiday
Trainee (lilymae) polite and understanding about requirements
Very good
5 May 2026
Reply from Hays Travel - Braintree
Thank you for your kind review, it was a pleasure booking your holiday for you.
Lovely friendly staff in Braintree
Lovely friendly staff in Braintree. Very patient and knowledgeable.
A pleasure to have them organise ones holiday.
23 April 2026
Reply from Hays Travel - Braintree
Hi Sally,
Thank you so much for this lovely review! Its always a pleasure to help book your holidays
Daisy xx
Very helpful staff. Thank you!
Very helpful staff. They managed to find our holiday for the price we were happy with. Thank you to the Braintree staff!
12 April 2026
Reply from Hays Travel - Braintree
Hi Sarah,
Thank you so much for this lovely review, it was my pleasure to help you out.
Lisa 😊
The staff was so helpful and patient great at her job thankyou.
The staff member was brillant and so patient on the phone so thankyou.
19 April 2026
Reply from Hays Travel - Braintree
Hi Andrew,
Thank you so much for this kind review, it was my absolute pleasure to help you sort your holiday!
Daisy 😊
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