Extremely helpful and knowledgeable staff who made the whole experience stress free. Kate dealt with us and she gave a great deal of time and effort to ensure all parts of the booking process were cov... See more
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Booked our holiday with no stress, found exactly what we wanted, the staff were very helpful . Highly recommended. Booking process was vey easy. Service was excellent.
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I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so m... See more
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Kate our consultant asked lots of relevant questions regarding our holiday. And the first hotel she showed us was perfect!We were impressed with her as she was asking all the correct questions in a qu... See more
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Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Woodford Road, SK7 1JP, Bramhall, United Kingdom
- 01614645572
4.9
Excellent
595 reviews
Asks customers to review
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As always fantastic.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A perfect holiday
Excellent
Katie, Bramhall branch, was wonderful and booked us the perfect holiday.
14 July 2026
Reply from Hays Travel - Bramhall
Sally,
Thank you for your wonderful review! We are so pleased to hear that our team member was wonderful and booked you the perfect holiday.
Kind Regards
Hays Travel Bramhall
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff who made the whole experience stress free. Kate dealt with us and she gave a great deal of time and effort to ensure all parts of the booking process were covered
7 July 2026
Reply from Hays Travel - Bramhall
Richard,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and made your experience stress-free. We appreciate your kind words.
Kind Regards
Hays Travel Bramhall
Booked our holiday with no stress
Booked our holiday with no stress, found exactly what we wanted, the staff were very helpful . Highly recommended. Booking process was vey easy. Service was excellent.
12 July 2026
Reply from Hays Travel - Bramhall
Chris Schofield,
Thank you for your wonderful feedback! We are so pleased to hear that you found exactly what you wanted and that our staff were very helpful. We appreciate your kind words about the easy booking process.
Kind Regards
Hays Travel Bramhall
Louise is an exceptional travel agent…
Louise is an exceptional travel agent who completely removes the stress from planning a holiday. She combines deep destination knowledge with a warm, professional approach that makes the entire booking experience smooth and hassle-free. From handling complex group requirements to finding options that fit perfectly within budget, Louise treats every itinerary with meticulous care and attention to detail.
7 July 2026
Reply from Hays Travel - Bramhall
Lee Jones,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member made your holiday planning stress-free and handled your itinerary with such care. We truly appreciate your kind words.
Kind Regards
Hays Travel Bramhall
The agent Tiziana ( Bramhall branch )…
The agent Tiziana ( Bramhall branch ) was so helpful and friendly. Lots of suggestions and so efficient .
3 July 2026
Reply from Hays Travel - Bramhall
Thank you so much for your lovely comments!
Excellent and attentive.
24 June 2026
Reply from Hays Travel - Bramhall
We are so happy that we were able to help you plan this trip, I am sure it will be Amazing and we hope you have the best time - Louise
Kate our consultant asked lots of…
Kate our consultant asked lots of relevant questions regarding our holiday. And the first hotel she showed us was perfect!We were impressed with her as she was asking all the correct questions in a quiet and confident way.
30 June 2026
Reply from Hays Travel - Bramhall
These comments are so lovely Shirley! Kate will be so pleased that she was able to assist you in planning the perfect holiday - Louise :)
I chose to use a travel agent as…
I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so much easier as apposed to my phone screen. The agent was able to offer advice , which was beneficial . Once we secured a holiday , the agent sorted the paperwork , checked in for us and printed/ emailed all the documents .
Price wise was matched to the figure I saw online ,queries dealt with by a “ real person “ as apposed to chat bots and whathavye . Ww will ge back to book our next holiday … support you’re high st !!
27 June 2026
Reply from Hays Travel - Bramhall
We are only to happy to help you with your holidays and travel plans. Thank you so much for such your lovely comments and taking the time to review our service. We wish you the best holiday and look forward to seeing you again soon! - Louise (Manager) :)
Reply from Hays Travel - Bramhall
It was a pleasure sorting your arrangements for you!
Always a good experience at Bramhall…
Always a good experience at Bramhall Hays wouldn’t go any where else
19 June 2026
Reply from Hays Travel - Bramhall
Carole Kidd,
We are so glad you consistently have a good experience with us! We truly appreciate your loyalty.
Kind Regards
Hays Travel Bramhall
Louise was excellent
Louise was excellent, super efficient will definitely be phoning back in the future to book more holidays, thank you ☺️
25 June 2026
Reply from Hays Travel - Bramhall
You are most welcome! - It really was my pleasure sorting you holiday for you. Thank you for the lovely comments. - Louise (Manager)
Solid consistent and timely support
24 June 2026
Reply from Hays Travel - Bramhall
Hi John,
Thanks for your kind review, we are always happy to help.
They looked into every detail and made…
They looked into every detail and made it easy fantastic service
18 June 2026
Reply from Hays Travel - Bramhall
Val Horton,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service fantastic and that we made everything easy for you.
Kind Regards
Hays Travel Bramhall
Helpful staff they found everything we…
Helpful staff they found everything we wanted in our future holiday, thank you.
17 June 2026
Reply from Hays Travel - Bramhall
Hello Alan,
Thanks for your review- I'm glad we found you everything you were looking for, and hope you have an amazing time.
Kate
Another holiday booked with Hayes
The staff at Hayes Bramhall are always friendly, helpful and knowledgeable. Booking a holiday through Hayes gives you peace of mind and I much prefer to deal with a person rather than a computer. I was thankful that when I went in I managed to get Louise, not only the manager, but an expert on cruising. She managed to sort out my booking for 3 of us with P&O very efficiently. I would definitely recommend Hayes when booking your holiday.
15 June 2026
Reply from Hays Travel - Bramhall
Hi Moya,
Many thanks for such detailed feedback. We are so glad we could help you organise such a nice family holiday, and hope you had an amazing first cruise!
Kate
Reply from Hays Travel - Bramhall
Hi Eddie,
Thanks very much for your review, we are always happy to help and I will pass your feedback on to Louise :)
Kate
expert friendly staff
the company was very helpful and professional especially shannon who listened and booked us the holiday we required
11 June 2026
Reply from Hays Travel - Bramhall
Hi David,
Many thanks for your feedback, we really appreciate it and are so glad we could help you plan your perfect holiday.
Kate
Louise in the Bramhall shop gave me…
Louise in the Bramhall shop gave me professional advice nothing was too much trouble for her. My request re travel through six South American countries was a challenge
13 June 2026
Reply from Hays Travel - Bramhall
Hello Brian,
No challenge is too great for Louise! We are glad her expertise helped you create such an exciting trip, and thank you for your feedback.
Kate
Reply from Hays Travel - Bramhall
Hiya John,
Thanks very much for the feedback- we are always happy to help out, and look forward to seeing you again soon.
Kate
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